A more human way of doing business
We want customers to spend more time on the important things in life – not wasting time and money sorting out their bills.
So when a customer has a problem, we solve it efficiently and with a personal touch. We turn what could be a thorny exchange into a chat that’ll leave the customer with a smile on their face.
Who works in Customer Experience?
Customer services
Our award-winning customer services team are the face of UW. They’re the ones who resolve our customers’ and Partners’ problems across phone, email and live chat. You can specialise in a range of different services, being the reassuring expert that our customers need.
Sales
Fast-paced and target-driven, our Sales Team is a dynamic bunch. Dealing with mostly inbound customer contacts, you’ll need to build trust and rapport quickly with customers and match the right product with their needs.
Escalated Support
Teams such as Energy Billing and Ability to pay (plus so much more), step in to offer solutions for the most complex customer needs. These roles provide career pathways for our advisors or are a great option if you come with previous specialist customer experience.
Management
Do you get a massive buzz from seeing your team succeed? Do you have a passion for delivering results? Are you a highly positive, energetic individual? If the answers are all ‘yes’, then this could be the team for you.
Vacancies
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