A more human way of doing business

We want customers to spend more time on the important things in life – not wasting time sorting out their bills.

So when a customer has a problem we solve it quickly, efficiently and with a personal touch.

We turn what could be a thorny exchange into a chat that will leave the customer with a smile on their face.

Where do you belong?

Customer services

Our award-winning customer services team work both remotely across the UK and from our London HQ to resolve our customer’s queries across phone, email and live chat. 

They listen, talk, support and ensure our customers always leave with a smile.


Our Sales team is a dynamic bunch, able to build trust quickly with customers and match the right product with their needs.

This is a target driven team – you will need determination to keep helping our customers even when challenges arise.

Partner Support

Our Partner Support team is always on hand to ensure our Partners have everything they need to build a successful business enabling them to get on in life.

Product Operations

Our Product Ops team are the specialist gurus of our multi-service product offerings from Telecoms, Broadband, Energy, and Finance to Smart Metering. They ensure a smooth experience for all our customers by managing industry, regulatory and customer relationships.

Customer obsessed

UW began with a chat down the pub, and the art of conversation remains at the heart of our business. A lot rides on the work done by our Customer Experience teams - they are the voice of UW. If you aren’t obsessed with delivering exceptional customer experience then this team probably isn’t for you.

Keeping it personal icon

Keeping it personal icon

Keeping it

We treat each of our 650,000 customers as individuals, not a number on a list. Each conversation matters.

Excellence icon

Excellence icon

Striving for

We’d like to think the awards speak for themselves. We’re not satisfied with average. We want to be the best.

Problem solving icon

Problem solving icon


These aren’t easy roles. But easy is boring. Our teams thrive on solving problems, always searching for the best solution.

Owning it icon

Owning it icon


We believe that people perform best when they feel empowered. We enable everyone to own their success and run with it.

Join the team