Latest news

All the latest news and updates from UW. We supply all your home services – energy, broadband, mobile and insurance – in one, great value bill.

For all media enquiries, contact us at [email protected] and we’ll reply the same day.

In the spotlight

Latest news icon deal 02

Latest news icon deal 02

You’re in good hands with UW during the current energy crisis

20 September 2021 - We understand why recent media coverage of the UK energy market has many people worried. But we’d like to reassure all our customers that we’re continuing to operate as normal and are protected from the pricing volatility many other providers are currently experiencing.

Latest news finance 03

Latest news finance 03

Time is Money for Britain’s savviest savers

17 September 2021 - We’re big fans of savvy saving here at Utility Warehouse. Switching your energy, broadband and mobile to UW is guaranteed to save you at least £50 in the first year. But how else do Brits save?

Latest news icon sim

Latest news icon sim

Our best ever mobile SIM deals

10 September 2021 - We’ve made some exciting changes to our Unlimited and Value mobile SIMs. You can now get your first Unlimited SIM at our lowest price ever, or switch to a Value SIM with 5GB for £12.

Latest news icon energy 01

Latest news icon energy 01

The energy price cap explained

13 August 2021 - It was recently announced that Ofgem's price cap has risen, and energy prices along with it. Here we explain why this has happened, and how these changes affect UW customers and the tariffs they're on.

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Latest news icon mobile 02

Introducing 4G and Wi-Fi Calling with Utility Warehouse

4 August 2021 - Our mobile customers will now experience even better call quality and coverage across the UK with the launch of 4G and Wi-Fi Calling.

Latest news icon smart meter

Latest news icon smart meter

Utility Warehouse hits 60% smart meters

26 July 2021 - Utility Warehouse is delighted to say we've now reached 60% of our energy customers having a smart meter installed.

Latest news icon tariff

Latest news icon tariff

Why wholesale energy prices have been rising

6 July 2021 - We look at the reasons behind this and explain how this impacts the energy tariff you’re on.

Latest news icon sim

Latest news icon sim

Your chance to win £300

1 July 2021 - You could win £300 when you add or upgrade an Unlimited SIM – exclusively for existing UW customers

Latest news icon support 02

Latest news icon support 02

Utility Warehouse launches SignVideo to help deaf customers

17 June 2021 -At the beginning of June, Utility Warehouse launched a brand new service via SignVideo to help improve accessibility for our deaf customers. The service allows customers who wish to interact with our customer service team via a dedicated sign language service.

Latest news icon broadband 01

Latest news icon broadband 01

UW new high speed broadband offer

11 June 2021 - Spending more time working from home has shown just how important that little router in the corner of the room is.

Latest news icon deal 02

Latest news icon deal 02

Utility Warehouse Partners get their Feet on the Street

28 May 2021 - The Bank Holiday is upon us and Britons across the country are excited to take advantage of the long weekend with the prospect of getting back out into pubs, restaurants, and shops.

Latest news icon woodland

Latest news icon woodland

The latest update from the UW Foundation

24 May 2021 - Just over a year ago, Utility Warehouse (UW) launched the UW Foundation, the charitable arm of the business. As a business, we have always been conscientious about our responsibility to the community around us and the world we live in.

Latest news icon product launch

Latest news icon product launch

Our record on smart meters

3 May 2021 - At UW, we're really proud of our record on smart meters. UW customers are able to get free smart meters, that can help them manage their electricity usage.

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Latest news icon expertise 02

Energy efficiency tips for your boiler

29 April 2021 - Taking care of your boiler will help keep your home energy efficient. UW can help you with this. Check out our top tips today.

Latest news icon smart meter

Latest news icon smart meter

Why smart meters are important for our customers

21 April 2021 - Smart Meters are important for a number of reasons. UW customers are able to ensure their bills are accurate and they have a clear view of their usage, amongst many other things.

Latest news icon insurance

Latest news icon insurance

What insurance do we offer?

16 April 2021 - UW is more than just a utilities provider. We also offer customers a range of insurance products to cover their possessions or boiler.

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Latest new icon support 01

What is a combi boiler and how do they work?

5 April 2021 - Combi boilers are increasingly common and many UW customers have them. But what exactly are they and how do they work?

Latest news icon award 01

Latest news icon award 01

UW takes Silver at the ECCCS Awards

22 March 2021 - Fantastic recognition at the latest European Contact Centre and Customer Service Awards.

Latest news icon broadband 01

Latest news icon broadband 01

UW launches Fibre To The Premises (FTTP)

8 March 2021 - The future of broadband is here. Utility Warehouse is proud to offer Full Fibre to the Premises for our customers.

Latest news icon award 02

Latest news icon award 02

UW wins two categories in the Uswitch Energy Awards 2021

22 February 2021 - UW now hosts 10 years worth of Uswitch Recommended Supplier endorsements, as well as the most recent win – the Which? Utilities Brand of the Year award for 2020.

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Latest new icon broadband 02

Setting up my router

12 February 2021 - Need help setting up your UW router? Whatever your router, we can help.

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Latest news icon bundles

A breakdown of the packages we offer

1 February 2021 - UW offers customers a range of broadband packages to suit a range of needs.

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Latest news icon energy 01

Energy saving tips

18 January 2021 - UW is highlighting the actions you can take at home to save on your energy bills.

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Latest news icon boiler

UW and your boiler

14 January 2021 - UW offers customers a range of services related to boilers. Need a new boiler? We can certainly help.

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Latest news icon award 01

UW awarded two 5-star ratings by Moneyfacts

4 January 2021 - We’re kicking off 2021 with some exciting news! Our home insurance has been awarded two 5-star ratings by Moneyfacts.

Latest news icon smart meter

Latest news icon smart meter

Getting a smart meter

21 December 2020 - Getting a smart meter from UW couldn't be easier. It's as easy as opening your online account and booking an appointment.

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Latest news icon regulation 02

Making a claim, what you need to know

10 December 2020 - If you need to make a claim on your UW insurance, here's what you need to do.

Latest news icon vulnerability commitment

Latest news icon vulnerability commitment

UW signs up to Energy UK Vulnerability Commitment

1 December 2020 - UW is a founding signatory of Energy UK’s new Vulnerability Commitment, and has promised to offer more support to vulnerable customers.

Latest news icon woodland

Latest news icon woodland

UW plans to open thousands of new branches

5 November 2020 - UW CEO, Andrew Lindsay, planted the first tree in the UW woodland at Bryn Arw in the Brecon Beacons.

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Latest news icon award 02

UW wins Which? Award Utilities Brand of the Year 2020

8 October 2020 - Two years after winning it for the first time, UW has been named Which? Utilities Brand of the Year for 2020.

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Latest news icon environment

UW parent company named Best ESG Multi-Utility Provider (UK)

6 October 2020 - Telecom Plus, which trades as UW, has enjoyed over two decades of sustainable, organic growth and this has been recognised by CFI.co with the award for Best ESG Multi-Utility Provider (UK) 2020.

Latest news icon award 01

Latest news icon award 01

UW shortlisted for Which? Utilities Brand of the Year

25 September 2020 - We’re delighted to say that Which? has shortlisted UW for the Utilities Brand of the Year award for 2020 as the only utilities provider to earn Which? Recommended Provider status in more than one category.

Latest news icon tariff

Latest news icon tariff

UW launches new simplified mobile tariffs

7 September 2020 - UW launched a new, market-leading mobile tariff with the Unlimited tariff offers unlimited data, minutes and texts, and the option to add up to three additional Unlimited SIMs, for just £20 a month, making it an ideal choice for families.

Latest news icon deal 02

Latest news icon deal 02

UW and BT agree new mobile deal

1 September 2020 - UW and BT announced a five-year extension to their Mobile Virtual Network Operator (MVNO) agreement, allowing UW to offer 5G services to its 300,000 strong mobile customer base.