Making a claim; what you need to know

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10 December 2020 - Insurance is something we don’t want you to think about. We offer a brilliant home insurance service and we want you to know that should the worst happen, Utility Warehouse has you covered.

And frankly, insurance is something you shouldn’t have to think about until you really need to. And that’s usually when you need to report something and make a claim.

But what happens when you need to make a claim? 


Firstly, you need to report what’s happened. If you’re claiming for an item that’s been damaged or stolen, you’ll need to report it to the police and get a crime number. This often needs to be done as soon as you’re aware of the incident so that the police can begin their investigations and allocate that crime number to you. 

After this, you need to check your policy documents. This is crucial as you’ll need to ascertain whether you are covered for what’s happened and then check if there’s certain procedures that you’ll need to follow. 

This step is also crucial as you’ll need to make sure you have all the documents to hand when you are making a claim. Utility Warehouse helps you out here as your policy documents will be stored in your online account. This means you only need to go to one place for all the important documents you’ll need to make a claim. 

Then you need to give UW a call. You may need to make sure you have the full details of what happened to hand so that you can run through the details with our claims team. This will be things like time, dates, what happened, and what exactly you’re claiming for. Once you have this, you should call our dedicated claims line and start the process of making a claim. 

What next?

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