You can find information on the support you can receive on the Help pages below:  

• Credit meters

• Prepayment meters

We understand some customers may prefer to seek advice and support from a body that isn’t connected to UW. 

These organisations can give you independent, impartial and practical advice on managing debt and payments.
 

StepChange Debt Charity 

This charity offers expert advice and fee-free debt management to help you tackle your debts. 

Call: 0800 138 1111 

Visit: stepchange.org  

Citizens Advice 

This network of 316 independent charities offers free, confidential information and advice to assist people with money, legal, consumer and other problems.

 Call: 0808 223 1133 

Visit: citizensadvice.org.uk/energy 

National Debtline 

Free help and advice on dealing with your debt in England and Wales.

Call: 0808 808 4000 

Visit: nationaldebtline.org  

PayPlan 

Debt help and advice, with solutions including free debt management plans. 

Call: 0800 280 2816

Visit: payplan.com  

Money Advice Service

This service provides free money guidance and debt advice online and by telephone. 

Call: 0800 138 7777 

Visit: moneyadviceservice.org.uk