4 February 2022 - Following the Government’s announcement to increase the energy price cap, we recognise that some UK families are facing a serious challenge to pay their bills. This is only made more difficult by other cost-of-living price rises.
If you feel unable to manage your energy costs, it’s really important that you seek additional support from us or from the other independent bodies that exist to help you.
We understand some customers may prefer to seek advice and support from a body that isn’t connected to UW.
These organisations can give you independent, impartial and practical advice on managing debt and payments.
StepChange Debt Charity
This charity offers expert advice and fee-free debt management to help you tackle your debts.
Call: 0800 138 1111
This network of 316 independent charities offers free, confidential information and advice to assist people with money, legal, consumer and other problems.
Call: 0808 223 1133
Free help and advice on dealing with your debt in England and Wales.
Call: 0808 808 4000
Debt help and advice, with solutions including free debt management plans.
Call: 0800 280 2816
Money Advice Service
This service provides free money guidance and debt advice online and by telephone.
Call: 0800 138 7777
4 February 2022 - On 3 February 2022, the Government announced a series of measures to help reduce the impact on customers facing rising energy costs.
4 February 2022 - We recognise that some UK families are facing a serious challenge. Rises to wholesale energy costs are affecting energy bills on top of other cost-of-living rises.
11 October 2021 - Wholesale energy prices – the prices suppliers pay to buy energy – have risen by about 250% since January. As we have recently seen when this happens it’s usually unwelcome news for customers as it means an increase in their energy bills. Those on Variable tariffs will have recently experienced this.