We’re doing everything to make sure our call centres run smoothly, with all our teams working from home to support our Members.
Please help us to protect our services for the vulnerable and those most in need by first using our online help to answer your query.
If it's an emergency please click here.
Fill in the form to send us a message, or call our UK-based Member services team on 0333 777 0777.
Call us on
0333 777 0777
From a UW mobile
+44 20 8955 5557
Call us on
0333 777 3212
Utility Warehouse Ltd
508 Edgware Road
If you have an electrical emergency, or a power cut, please call 105.
We're available 24 hours a day, 7 days a week. It's free of charge, and you will be connected to your local electricity network operator.
If you smell gas, think you have a gas leak, or are worried about carbon monoxide, call 0800 111 999, 24 hours a day, 7 days a week and you'll be connected to the National Gas Emergency line. You won't be charged for any checks or repairs to your gas supply or meter.
Open all windows and doors to get rid of the gas
Turn the gas off if you've left it on, or the pilot light has gone out
Turn the main gas tap to 'OFF' (your supply is off when the ridged line on the spindle is across the pipe)
Turn any electrical switches on or off, including doorbells (you can still use your telephone)
Smoke or use matches
Wait for someone else to call the National Gas Emergency line - you could be putting yourself or others at risk
If you don't have a smart meter, you can find out how to submit a meter reading here.
We know that moving can be stressfull. That's why we have a dedicated home movers team to help you out. Call today on 0333 777 0777.
You can change your mobile tariff in your account – just click on the mobile icon and then select 'Upgrade Tariff'.
If you need any help with changing your tariff, just contact us and we'll be happy to help.
Before reporting a fault on your mobile, we recommend that you carry out some checks. This may help resolve the problem without needing to contact us. Click here to see solutions to possible problems. If none of these work, give us a call and we'll be happy to help.
Before reporting a fault on your broadband, we recommend that you carry out some checks. This may help resolve the problem without needing to contact us. Click here to see solutions to possible problems. If none of these work, give us a call and we'll be happy to help.
Before reporting a fault on your broadband, we recommend that you carry out some checks. This may help resolve the problem without needing to contact us. This may help resolve the problem without needing to contact us. Click here to see solutions to possible problems. If none of these work, give us a call and we'll be happy to help.
If you're struggling to keep up with your payments, the first thing you should do is contact us to let us know. We'll ask you a few questions and run through any options that may make things easier for you.
After you've spoken to us, there are also other organisations that you may wish to contact:
If you'd like to receive independent, impartial and practical advice regarding your energy supply, you can contact Citizens Advice:
Phone: 03454 04 05 06 (Monday to Friday 9am to 5pm)
National Debt Line
Offers free advice, guides and tools on how to deal with debt.
Phone: 0808 808 4000 (Monday to Friday 9am to 8pm, Saturday 9:30am to 1pm)
Money Advice Service
They offer free and impartial money advice, set up by the government. They cover areas such as - Debt & borrowing, Home & Mortgages, Budgeting & Saving, Work & Benefits, Retirement, Family, Cars & Travel, Insurance.
Phone: 0800 138 7777
Step Change Debt is the UK’s leading debt advice organisation. If you'd like independent, impartial advice on how you can manage your debts, the Step Change Debt Charity can help. You can contact them by:
Phone: 0800 138 1111 (Monday to Friday 8am to 8pm, Saturday 8am to 4pm)
British Gas Energy Trust
The Trust helps families and individuals experiencing hardship who are struggling with gas and electricity debts by awarding grants to clear those debts.
Phone: 01733 421 060
They exist to help older people when they need it most.
Phone: 0800 169 6565
Turn2us is a national charity helping people when times get tough. They provide financial support to help people get back on track.
Phone: 0808 802 2000
Christians against poverty
They offer help to people in debt and/or poverty through their services, which are all run through local churches.
Phone: 01274 760 720
Visit our help centre