Contact us

We’re doing everything to make sure our call centres run smoothly, with all our teams working from home to support our customers.

Nobody enjoys waiting in a call queue so why not take a look to see if our online help can answer your query.

If it's an emergency please click here.

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How can
we help?

Fill in the form to send us a message, or call our UK-based customer services team on 0333 777 0777.

Opening hours

Customer services:
Monday - Friday: 9am - 5.30pm
Saturday: 9am - 4.30pm

Technical support:
Monday - Friday: 8am - 8pm
Saturday: 9am - 4.30pm

Pre-payment emergency:
Monday - Friday: 9am - 8pm
Saturday: 9am - 4.30pm

Partner Services
Monday - Friday: 9am - 5.30pm
Saturday 10am - 1pm


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Other ways to get in touch

Our
customers

Call us on
0333 777 0777
 

From a UW mobile 
150
 

From overseas
+44 20 8955 5557

Thinking about switching to UW?

Call us on
0333 777 3212

Write to us

Utility Warehouse Ltd
508 Edgware Road 
The Hyde 
London
NW9 5AB

In an emergency

Electrical emergency

If you have an electrical emergency, or a power cut, please call 105.

We're available 24 hours a day, 7 days a week. It's free of charge, and you will be connected to your local electricity network operator.

Gas emergency

If you smell gas, think you have a gas leak, or are worried about carbon monoxide, call 0800 111 999, 24 hours a day, 7 days a week and you'll be connected to the National Gas Emergency line. You won't be charged for any checks or repairs to your gas supply or meter.

DO: 

Open all windows and doors to get rid of the gas

Turn the gas off if you've left it on, or the pilot light has gone out

Turn the main gas tap to 'OFF' (your supply is off when the ridged line on the spindle is across the pipe)

Turn any electrical switches on or off, including doorbells (you can still use your telephone)


DO NOT:

Smoke or use matches

Wait for someone else to call the National Gas Emergency line - you could be putting yourself or others at risk

Frequently asked questions

How do I give a meter reading?

If you don't have a smart meter, you can find out how to submit a meter reading here

What do I need to do if I’m moving home?

We know that moving can be stressfull. That's why we have a dedicated home movers team to help you out. Call today on 0333 777 0777. 

I'd like to change my mobile tariff

You can change your mobile tariff in your account – just click on the mobile icon and then select 'Upgrade Tariff'.

If you need any help with changing your tariff, just contact us and we'll be happy to help.

I have a problem with my mobile

Before reporting a fault on your mobile, we recommend that you carry out some checks. This may help resolve the problem without needing to contact us. Click here to see solutions to possible problems. If none of these work, give us a call and we'll be happy to help. 

I have a problem with my broadband

Before reporting a fault on your broadband, we recommend that you carry out some checks. This may help resolve the problem without needing to contact us. Click here to see solutions to possible problems. If none of these work, give us a call and we'll be happy to help.  

I have a problem with my home phone

Before reporting a fault on your broadband, we recommend that you carry out some checks. This may help resolve the problem without needing to contact us. This may help resolve the problem without needing to contact us. Click here to see solutions to possible problems. If none of these work, give us a call and we'll be happy to help.  

I can't afford to pay my bill

If you're struggling to keep up with your payments, the first thing you should do is contact us to let us know. We'll ask you a few questions and run through any options that may make things easier for you.

After you've spoken to us, there are also other organisations that you may wish to contact:

Citizens Advice

If you'd like to receive independent, impartial and practical advice regarding your energy supply, you can contact Citizens Advice:

Phone: 0808 223 1133 (Monday to Friday 9am to 5pm)
Website: www.citizensadvice.org.uk/energy

National Debt Line

Offers free advice, guides and tools on how to deal with debt.

Phone: 0808 808 4000 (Monday to Friday 9am to 8pm, Saturday 9:30am to 1pm)
Website: www.nationaldebtline.org

Money Advice Service

They offer free and impartial money advice, set up by the government. They cover areas such as - Debt & borrowing, Home & Mortgages, Budgeting & Saving, Work & Benefits, Retirement, Family, Cars & Travel, Insurance.

Phone: 0800 138 7777
Website: www.moneyadviceservice.org.uk

Charity Organisations 

StepChange Debt Charity

StepChange is the UK’s leading debt advice organisation. If you'd like independent, impartial advice on how you can manage your debts, the Step Change Debt Charity can help. You can contact them by:

Phone: 0800 138 1111 (Monday to Friday 8am to 8pm, Saturday 8am to 4pm)
Website: www.stepchange.org

British Gas Energy Trust

The Trust helps families and individuals experiencing hardship who are struggling with gas and electricity debts by awarding grants to clear those debts.

Phone: 0121 348 7797
Websitewww.britishgasenergytrust.org.uk

Age UK

They exist to help older people when they need it most. 

Phone: 0800 678 1602
Websitewww.ageuk.org.uk

Turn2us

Turn2us is a national charity helping people when times get tough. They provide financial support to help people get back on track.

Phone: 0808 802 2000
Websitewww.turn2us.org.uk

Christians against poverty

They offer help to people in debt and/or poverty through their services, which are all run through local churches.

Phone: 01274 760 720
Websitewww.capuk.org

Can we help with anything else?

Visit our help centre