Get ready to rock and scroll
Great choice - you’re one of over 400,000 people making the most of mobile with us.
Get set up for success by following our five steps below.
1. Activate your SIM
Once your SIM has arrived, you’ll need to activate it. Click the button below and choose the mobile number that came with it.
2. Transfer your number to UW
You’ll need to request a PAC code by texting your old provider on 65075 from the number you want to keep.
Enter this PAC code into your online account or UW app by clicking 'Mobile' → 'Manage this SIM' → ‘Transfer a number to us’. Watch our video for full instructions.
3. Insert your SIM
Swap out your old SIM with your shiny new UW one, watch our video guide to see how.
4. Your first bill
In some cases, your first mobile bill may be higher than expected as it may cover more than one month's charges.
For example, if you join midway through a month, you'll be charged for that partial month and your standard second-month charge on your second bill. Your third bill will then show the standard monthly charge.
Billing begins three days after ordering your SIM card, or activating your SIM card, whichever comes first.
5. And finally... our digital help centre!
Get to know our online help centre with mobile-related topics, such as how much we charge when roaming abroad, common troubleshooting fixes and much more.