Take control of your energy costs with a smart meter

UW customers across Great Britain can get a free upgrade to smart meters. When you get a smart meter, you can understand your energy usage and take steps to save money.

What is a smart meter?

It’s the latest energy technology that automatically submits your meter readings, so your bills are always accurate.

And it lets you see exactly how much energy you’re using to help you use less and save money on energy bills.

What’s the difference?

The legal bit

* Over 20% of UW customers who switched to a smart meter saved at least 667kWh of electricity per year compared to their own previous year’s usage. This works out to savings of £138 based on the average regional cost of our Green Fixed 14 tariff. Analysis taken in July 2021 against 48,478 customers who made the switch to smart in 2020.

How do smart meters work?


Here are a few of the great benefits you'll enjoy with a free upgrade to smart meters.

See your usage in pounds and pence

You’ll get a free smart meter display for your home that shows your usage in real time. So you can see where you can save money.

No more meter readings

Smart meters automatically send us readings, so you’ll no longer have to do it yourself. Leaving you extra time for the more important things in life.

Only pay for what you use

Because we receive readings automatically, this puts an end to estimated bills. Which helps you avoid paying too much or building up a debt.

How can I get a smart meter?

Book your

Simply book your free upgrade online in a few clicks.

Our engineers upgrade your meters

Our expert engineer will visit you on your chosen day. The smart meter installation usually takes around two hours.

That’s it!

You’ll be able to see your energy usage in real time on your free smart meter display.

Take control with Pay As You Go energy

Choose to pay in advance with a smart prepayment meter. It’s now easier than ever.

Top up from home (or anywhere) in minutes. Easily see your remaining balance, and how much energy you’ve used on a free in-home smart meter display. And set budgets and alerts, so you never run out of credit.

Do your bit for the future

Smart meters can help customers save energy at home by helping them take control of their usage. It's a small part of leading the UK to a cleaner and more efficient energy system.

And they pave the way for innovation, helping UW provide you with exciting new services and even more savings.

Don’t just take our word for it…

“It’s just lovely not needing to submit readings, being able to forget about that.

And with the display it’s interesting to be able to see which things use how much energy.”

Mr. Christopher Ford, Southall

“You can see what you’re actually using and keep a check on it.

I now know to turn a thing or two off I’m using too much. It’s a lot easier not having to check and send meter readings too!”

Miss. Joanne Willock, Sheffield

Energy control with UW

Latest Smart news

Latest news icon smart meter

Latest news icon smart meter

Utility Warehouse hits 60% smart meters

26 July 2021 - Utility Warehouse is delighted to say we've now reached 60% of our energy customers having a smart meter installed

Latest news icon product launch

Latest news icon product launch

Our record on smart meters

3 May 2021 - At UW, we're really proud of our record on smart meters. UW customers are able to get free smart meters, that can help them manage their electricity usage.

Latest new icon support 01

Latest new icon support 01

Why smart meters are important for our customers

21 April 2021 - Smart Meters are important for a number of reasons. UW customers are able to ensure their bills are accurate and they have a clear view of their usage, amongst many other things.

Want to know more?

Choose to pay as you go

Learn here how smart meters help you easily pay for your energy in advance.

How to use your smart meter?

Learn how to make the most of your smart meter and smart meter display with our guides.

First-generation smart meters

Second-generation smart meters

Need some help with your smart meter

Find solutions to common questions here.

How to change your data settings

See how your smart meter data works, and how to change how often your smart meter sends us readings. More details here.

Find out more with our guide to smart meter readings.

How to use less energy

Discover simple ways to use less energy at home and save money on energy bills.

Should I trust bad news stories?

We shed light on some of the false rumours about smart meters and help you understand the facts about smart meters.

I’m moving home – what should I do

If you have an in-home smart meter display at your current property (the device that shows you how much energy you’re using), please leave it behind along with any guides you were given.

You can find more information on what to do when you’re moving home here.

How are we protecting you

We're signed up to a code of practice that protects you and makes sure we give you all the information you need when you upgrade to smart meters. Find out more here.

What is the national smart roll-out

Read more here about the move towards a smarter, greener Britain.

Is it safe for an engineer to enter my home

During smart meter installations, keeping our customers and engineers safe is our highest priority. Our safety procedures minimise any risk during the appointment. 

Find out more here.

Don’t take our word for it

Read what other UW customers had to say about their smart meter here.