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FAQs

They helped us quickly when our internet shut down, and they quickly restarted the WiFi from their centre. They were quick and efficient 👍 The person who we called was also very helpful.

They helped us quickly when our WiFi shut down.

UW Cashback Card 
This has made life so much simpler now that it is on Apple Pay. I now know that all is not lost if I should forget my wallet at home.

UW Cashback Card 

as I didn't make the call I can relay what my wife said .she was very pleased with the information she received as she could not get information from other sources and she was very pleased afterwards from 

as I didn't make the call I can relay…

Staff are always polite, friendly and really helpful.

A|lways given a good service.

Everything happened very smoothly with lots of email support and information 

Everything happened very smoothly with…

Always there to help when needed

Computer problems dealt with quickly, clearly, calmly, professionally by male operator. UW have let me down badly in the past, hopefully they’ve improved.

Computer problems dealt with quicklyExcellent prompt service.

Getting ready to move house. Prior to joining UW, I would have had to notify several companies about the move, take meter readings etc. 

One phone call to UW and within a short while, it was all sorted, and only a short wait for my call to be answered. 

Very informative, and very reassuring

Sorry I can’t remember your name, but a gold star from me. 

Getting ready to move house

Easy to set up and use

Your agent was able to resolve my query quickly and effectively

Your agent was able to resolve my query…

I love the fact that the customer attendant spent time and ensure I understood the message he was passing to me when he identified i wasn't understand some questioning by refrasing. I had a sense of not pushing things to me by force rather clarifying them.

I love the fact that the customer…

The member of staff who I spoke to was very helpful and all of my questions. 

The member of staff who I spoke to was…

Been with them for years no one can compete with them if you need help with anything they go over abd abive to help you excellent servicex

Been with them for years no one can…

We took steps to move over to UW and within days we had electricity and mobiles switched with broadband to follow. Very efficient and speedy response, upon each time of contact.   


Great service and friendly team.

My call was answered  very quickly

Our cashback card is a marvellous, set up and install of WiFi was simple and easy and the eeros make a huge difference!

Our cashback card is a marvellous

Great company glad I switched

Price connivence bills all in one payment emails regularly giving information on products 

Price connivence bills all in one…

Excellent service!  From start to finish regarding our boiler breakdown, up and running in no time and was kept inform at every still the way! 👍🏻

Excellent service

Utility warehouse have been incredible low energy prices, always making sure your paying what you use and always so easy to speck to someone if you have any queries. The app is so easy to use and see exactly what your paying and using, if you have more than just energy with them you can save even more money. I've had a good amount of money in credit and have been repaid that back into account aswell as fixing my tariff for the next 12 months giving me peace of mind and comfort. What more could you ask for thankyou so much for your continued support and efficiency! 

An energy company that cares and helps save money....

I save money with UW will bills and with my cash back card. I enjoy that my bill payments all go out on the same day and I can view my bills whenever I want to. 

UW app easy to use and UW saves me money 

liverpool

Quick and friendly service.  Listened to what I said and actioned it

Quick and friendly service

The staff was knowledgeable , polite and very patience and sorted my queries. 

The staff was knowledgeable 

EXCELLENT SERVICE  AT ALL TIMES

Very good customer service!!!

Excellent knowledgable and helpful staff. I have been a customer of UW since 1999.I have always received good service from the telephone staff I rate them highly. 

Excellent knowledgable and helpful…

Great value.

Great service at all times so easy to deal with.

Great service at all times so easy to…

Advice available

The phone was answered quickly and the advisor was pleasant and talked me through things