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Best SIM only deals

[Optimizely] Join vs Quote - Mobile Page

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FAQs

My call was due to lost cashback card.  The operator dealt with my request to cancel  and replace  card immediately.
He was Very polite  and thorough made me feel reassured.  New card on its way. Great job UW 👏 



My call was due to lost cashback card

Friendly. Helpful, efficient, prompt response. 

Excellent

Hello,

Thank you for your review! We're glad to hear the fault was resolved as promised.

Thanks and take care,

Nin

We reported faults with the telephjopne line.  
This was cleared or fixed as promised. 

We reported faults with the telephjopne…

Hi Sisa,

Thank you for this 5* review. It's great to hear you're happy with the service.

Thanks and take care,

Nin

Consistent 

Hello Kimberley,

Thank you for sharing your experience! We're thrilled to hear you're happy with your move to Utility Warehouse and have had a smooth transition overall. We’re glad our customer service has been helpful and that you’re enjoying the cashback card benefits. It’s great to hear you’re considering adding home insurance as well—feel free to reach out if you have any questions. 

Thanks again for your kind words!

Nin

So glad I moved to Utility Warehouse. From the minute I had my potential joining chat with one of their partners, it’s been mostly really quick with my all utilities moving over. The gas and electric was 2 days, the broadband was setup within 2 weeks, the only issue was my SIM card didn’t arrive, but they sent a replacement and credited me for that months bill. Every time I’ve called customer services, they’ve answered the phone quickly, always be very polite, also their security process is straightforward. Lastly, the cash back card is great, I’ve already made back my £3 a month fee and more. I’m now thinning of changing my home insurance with UW too as they’ve quoited me half of what I pay with my current provider. If you’re thinking of switching, do not hesitate, do it today! 

Can’t fault UW!  

Hello Kathleen,

Thank you for your thoughtful review! We're glad we could assist with your ongoing dispute and provide detailed information. We hope to have the opportunity to welcome you in the future once everything is sorted with your current supplier.

Thanks and take care,

Nin

Although we decided not to switch at present to UW, they talked us through in great detail and were also most helpful with an ongoing dispute which we have with our present supplier. It was for this reason we decided not to go ahead at present but once our problem is sorted we will be giving it a lot of consideration.

Although we decided not to switch at…

Hello,

Thank you for sharing your rating with us and the trustpilot community.

Thanks and take care,

Nin

I appriciete all the help i got from you.

I appriciete all the help i got from…

Hi Nichodimus,

Thank you for your feedback! We're happy to hear that you find our prices reasonable and enjoy the convenience of a single bill. 

Take care,
Lauren

Reasonable prices and one bill for everything which is easy to manage 

Reasonable prices and one bill for…

Hi Paul,

Thank you for sharing your rating with us and the trustpilot community.

Thanks and take care,

Nin

Good

Hello Charles,

Thank you for your review! We're glad to hear your concerns were resolved quickly and easily. If you need any further assistance, please don't hesitate to reach out.

Thanks and take care,

Nin

Quick and easy to explain and successfully resolve concerns with my landline and mobile phone bill.


Clear, concise explanation and flexible experience.

Hello John,

Thank you for your review! We're delighted to hear that our team member was patient, knowledgeable, and courteous in helping you solve your problem.

Thanks and take care,

Nin

The patience and knowledge helped me solve my problems. A very courteous gentleman.



The patience and knowledge helped me…

Hi Mr Brown,

Thank you so much for taking the time to leave us a 5 star rating. It’s much appreciated.

Thanks and take care,

Nin

Everything was easy to sort no hassle

Hello Arthur,

Thank you for your kind review! We're so pleased to hear you feel well looked after and supported by our team. 😊

Thanks and take care,

Nin

Everyone is very friendly and you are well and truly looked after .


Everyone is very friendly and you are…

Hi,

Thank you so much for your kind feedback! We're thrilled to hear that the agent made you feel at ease and provided such helpful assistance.

Take care,
Lauren

The lady I spoke with was patient, clear, concise and very very helpful. She put me at my ease concerning my electric bill. A wonderful asset to your company.

UW are ` lovely company to deal with.

Hi Joy,

Thank you for your kind words! We're glad to hear that Daniel provided you with a courteous and helpful experience.

Take care,
Lauren

Speedy response to our phone call and Daniel was very courteous and helpful 

Speedy response to our phone call and…

Hi John,

Thank you for your lovely feedback! We're thrilled to hear your landline issue was resolved quickly. Wishing you a very Happy Christmas and a wonderful New Year!

Take care,
Lauren

A first class result from my phone call re land line break down all repairs very quickly Thank you Happy Christmas

A first class result from my phone call…

Hi Michael,

Thank you for your feedback! We're delighted to hear that you found it easy to reach the right department and receive quick assistance.

Take care,
Lauren

It is very easy to get through to the right section in order to get the correct help. It is also done very quickly. 

Help and advice at hand!

Hi George,

Thank you for your kind feedback! We're glad you found our response helpful and polite.

Take care,
Lauren

Helpful and polite.

Hello Iris,

Thank you for sharing your experience! We're delighted to hear that our team was able to assist you promptly and get your lights back in working order. 

Thanks and take care,

Nin

23-12-24: We have a light fitting with two candle bulbs that started flickering after being switched on for a little while. I telephoned UW and explained the type of bulbs we had as we couldn't find the exact replacement match on their website. I described the bulbs to them and next morning (24-12-24) the postman delivered two replacement bulbs. We now, gratefully, have light! Thank you UW.

Quick response to problem

Hi Lee,

Thank you for your kind words! We're so glad to hear that you've had a great experience with our staff and service.

Thanks and take care,

Nin

Staff are brilliant and friendly very good service 👏 

Staff are brilliant and friendly very…

Hello Louise,

Thank you for your feedback! We're pleased to hear the advice was clear, friendly, and helpful.

Thanks and take care,

Nin

Advise very friendly , helpful and I could clearly hear what he was saying. 

Advise very friendly 

Hello Mrs Pankhurst,

Thank you for your review! We're glad to hear Tina provided excellent service and answered your questions with ease.

Thanks and take care,

Nin

Tina was very helpful and went through my questions with ease. Excellent service,thankyou.9

Tina was very helpful and went through…

Hello,

Thank you for your review! It's great to hear Mohammed provided brilliant service.

Thanks and take care,

Nin

Mohammed the agent was brilliant

Hello George,

Thank you so much for taking the time to leave us a 5 star rating. It’s much appreciated.

Thanks and take care,

Nin

My query was answered promptly and helpfully. Great

My query was answered promptly and…

Hello Steven,

Thank you for your review! We're happy to hear that the app makes it easy for you to keep track of your bills. If you need any further assistance, don't hesitate to reach out!

Thanks and take care,

Nin

All bills in one place and easily accessible via the app makes it very simple to keep track of things. 

User friendly 

HI Geoffrey,

Thank you for your review! We're glad to hear that the call handler was able to resolve your gas meter reading issue efficiently. If you need any further assistance, feel free to reach out!

Thanks and take care,

Nin

I contacted UW about a problem about my gas meter reading. The call handler dealt with my problem efficiently. 

A problem quickly sorted

Hi Pete,

Thank you for your kind review! We're so glad to hear that the support you received was helpful and pleasant. It's great to know we were able to assist you!

Thanks and take care,

Nin

The lady on the phone was very helpful and pleasant and nothing was a problem to help my situation 

The lady on the phone was very helpful…

Hello Cornelius,

Thank you for your review! We're happy to hear you found the process easy and cost-effective.

Thanks and take care,

Nin

Cheapest electric fix.

Hello,

Thank you for your review! We're glad to hear your query was resolved quickly.

Thanks and take care,

Nin