Utility Warehouse scoops top industry award for transforming company culture
London, 22 November 2024: Utility Warehouse (UW) has won the Best Business Transformation Initiative at this year’s Business Culture Awards. The award is in recognition of its work, in partnership with People Made, to develop and deliver a stand-out company culture.
As cost-of-living pressures continue to bite, record numbers of customers have flocked to UW, attracted by significant savings on its market leading services and the opportunity to earn an extra income as a partner.
This year, the company hit a major milestone, surpassing one million customers—and it’s already setting its sights on the two-million mark.
But UW’s success story is about more than just numbers. Behind the scenes, the company has undergone a remarkable cultural transformation, teaming up with experts People Made to create a unifying culture aligned to the “North Star” strategy. This overhaul has helped its workforce feel inspired and aligned and created a sense of purpose that’s driving the business forward at pace.
The results of this cultural revamp reveal an overwhelmingly positive response from UW’s people leaders:
100% are clear on how leading with a performance mindset helps the growth of the business
100% feel equipped with the information needed to support their team in delivering plans for growth
97% are clear on how setting the right culture helps to drive growth
87% are confident in activating and embedding the culture within their teams
Libby Townsend, Chief People Officer at Utility Warehouse, said: “Our incredible growth over the past three years is thanks to the brilliant efforts of our team, our Partners, and the loyal customers who trust us to save them money on their household bills.
“To keep up this momentum, we recognised the need to unite our employees with a shared sense of purpose. This award is proof that we’re firmly heading in the right direction and while we know there’s always more to do, we’re proud to see how far we’ve come in making UW not just a successful company, but also an amazing place to work.”
