We aim to be the Nation's most trusted home service supplier, so if we've let you down in any way we need to know.
Call our Member Services team on 0333 777 0777
We're open Monday to Friday 9:00am - 5:30pm, and Saturday 9:00am - 4:30pm.
If you're deaf or speech impaired, you can call our textphone on 0333 003 5643
508 Edgware Road
If you call us, we'll try to resolve your complaint within one working day. If you write to us, we'll try to resolve your complaint by 5pm the day after we get your letter or email. Of course, some issues take longer to resolve; if this is the case, we'll let you know.
If you've tried getting in touch and are not happy with theresponse you've received, you can ask to speak with a member of our Escalations Team, who may refer you to a manager or specialist team. If that didn't work, you'll find guidance on what to do next here in our customer complaints code.
It's important to know your rights as a customer You can get free, independent advice from Citizens Advice if you need any help. For example, they can help answer questions about your bills or meter, and check if you can get discounts, grants or a cheaper tariff.
Visit Citizens Advice insurance page or contact the consumer helpline on 0808 223 1133 to find out more.