Switching couldn't be easier.

If you’re new to UW, sign-up here and start by choosing your plan.

If you’re an existing UW energy, mobile, or insurance customer, you can add broadband to your bundle by logging into your account.

We'll handle the entire process and it only takes about 14 days. You'll keep your existing telephone number, and if you don’t have a telephone line we can install one for you.

No, once you’ve signed up to UW and chosen your broadband package, leave it with us and we'll let your existing provider know you're switching. You can learn more about that here.

However, if you're currently a Virgin customer, you will need to call them after your line is working with us and ask them to cancel the service. Start your switch today.

Yes, you can. But you'll need to make sure your router isn't locked by your previous provider. When you sign up to us, we'll send you your username and password, so you connect your own router.

With our superfast Full Fibre Broadband options, your router needs to be Very High-Speed Digital Subscriber Line (VDSL) compatible. If it's not, it won't work with our broadband service.

If you need a router, we can send you one too. Start your switch today.

A good broadband speed depends on how many devices your household is using and the level of your usage. At UW, we offer a range of broadband packages that suit the different needs of our customers.

• Ultra: 35Mbps — This is the recommended speed for streaming HD videos, casual gaming, or small home office use. This should support a few devices connected simultaneously without significant slowdown.

• Ultra Plus: 63Mbps — At 63Mbps, you will experience smoother video calls and can use more devices in your home without impacting your performance. 

• Full Fibre 150: 152Mbps — If your household frequently streams in 4K, engages in competitive online gaming, or has multiple devices heavily using the internet at the same time, speeds of 152 Mbps will keep up with your broadband usage.

• Full Fibre 500: 500Mbps — With 500Mbps, you can confidently run many devices at a heavy usage, or for professional needs like home-based servers or intensive online operations.

• Full Fibre 900: 944Mbps — 944Mbps is perfect for the busiest households. You can stream 4K on multiple devices at the same time, with no slow downs.

Find out more about what broadband speed you need here.

Broadband connections depend on lots of factors, which can affect the speed you get at home. This is why we refer to our broadband package speeds as averages.

Here are some things that can affect your broadband speed:

• Connection type — How your property is connected to the exchange. Copper wires used in FTTC aren’t as efficient as fibre optic cables used for FTTP. Learn more about FTTC vs FTTP here.

• How many devices are connected to your router — Each device uses up bandwidth, which can slow down your internet speed. Using the internet in peak hours, when there are more people in your area connected to the network, can also cause a slower speed.

• Router — If your router is far away from your devices, or blocked by thick walls or doors, this can also slow you down. Cable connections also tend to be faster than wireless ones.

Yes, our broadband is unlimited, so you can stream, scroll, and video call without limitations.

UW uses the TalkTalk network to provide its broadband and landline services to customers.

UW uses the TalkTalk network to provide its landline services to customers.

Information on our broadband tariffs, upfront and ongoing charges, and early termination fees can be found here.

All of our broadband packages come with a complimentary Amazon eero device to help you boost the range of your Wi-Fi.

To get set up, simply follow the steps here.

Yes, our Full Fibre Broadband uses the latest technology to deliver high-speed internet to your home, and it doesn’t need a landline to work. This means you can enjoy superfast broadband without paying for a phone line as well. Read more about whether you need a landline for broadband.

UW Partners work as licensed distributors of UW’s services. They're formally registered with the company, and introduce new people to Utility Warehouse, explain their services, and help them sign up.

By signing up to our services via our Partners, you’ll get tailored help finding a deal that fits your needs. Find the nearest Partner to you here.

For some simple tips to help you stay safe and secure when you're using websites and apps, plus how to detect an SMS scam, head here.