Hello, we're UW
We're an award-winning multiservice provider, trusted by over a million customers and fully regulated by Ofgem, Ofcom, and the Financial Conduct Authority.
Who are UW?
Here at UW, we deliver essential home services to customers nationwide and help them save money on their household bills. We’ve achieved this through our unique proposition, which offers customers competitive prices by bundling their utilities into one great-value package.
Under the Utility Warehouse brand, we’ve worked hard over the last 25 years to give our customers outstanding-quality products, excellent customer service, and a fairer approach to pricing.
Learn more about how our pricing model works.
UW in numbers
1,000,000+ customers | 3,127,000+ home services provided | £30 million+ worth of savings delivered to customers since 2021. |
2,499 employees | 68,000+ Partners earning a second income | One of the UK’s top 10 largest energy suppliers |
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The legal bit
Data sourced from annual report and newsroom. The '£30m savings' refers to UW’s pledge, as outlined here. For further details, see the annual report.
Why UW?
We provide energy, broadband, mobile, and home insurance all in one. So, you can stop thinking about bills, passwords and price comparisons and get on with the important things in life.
And the more services you take, the more you'll save.
The UK’s only genuine multiservice provider | Our customers can save hundreds of pounds annually when they switch* | No separate accounts, passwords, and monthly statements for each service. Just one bill that does it all | Fully regulated by Ofgem, Ofcom, and the Financial conduct authority. |
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The legal bit
Save over £300: We’ve compared our most popular services with the average price of our main competitors' equivalent services. By ‘main competitors' we mean at least three of the largest suppliers by market share who sell a comparable product. The saving shown is based on the average of these competitors’ pricing when compared with an equivalent new UW customer who takes three services - energy (Double Gold variable), broadband (Ultra), mobile (Unlimited) and pays by direct debit.
Our history
Our parent company, Telecom Plus, was founded in 1996 and operated from a pub in Henley-on-Thames. Our ambitions to grow soon led to the business being listed on the London Stock Exchange and becoming a constituent of the FTSE 250 Index.
Telecom Plus’s flagship product was the Smart Box: a device that plugged into phone sockets to route calls to networks. Spotting an opportunity to provide a wider range of solutions to homes across the UK, Utility Warehouse was founded in Colindale, North London, in 2002 to bring affordable energy, broadband, and telephone services to customers.
Since then, we’ve launched the UW Foundation, which strives to make positive changes for the environment and local communities. In March 2024, we reached our milestone target of helping more than 1 million customers simplify and save on their home utility bill.
Our mission
Put simply: we want to help people stop wasting time and money.
Our unique multiservice model takes away the hassle of our customers having bills and accounts for each individual utility. Instead, we’ve replaced them with one easy-to-understand bill that means our customers can spend their time how they want to.
For us, saving money isn’t just about bundling to get the cheapest deal. It’s also about bringing together a nation of self-starters who can run their own business and reach the goals that matter to them – which is why we’re committed to empowering our Partners to grow and succeed.
Our community of self-employed Partners are registered with us as licensed distributors of our services, giving them a way to make money when they refer new customers to switch to us. Our Partners receive a commission for every new customer sign-up, benefit from dedicated training and ongoing support, and have access to major head office-supported events every year.
Our commitments
Our mission to provide excellent-value services to our customers has always remained the same. We are also committed to doing our part to tackle today's environmental and social challenges.
Our environment
We’re committed to working towards a more sustainable, low-carbon future. We want to play our part in the UK’s path to net zero and have set ourselves targets to achieve net zero emissions by 2050. We’re also proud to have award-winning broadcaster and environmentalist Ben Fogle join us not only as a customer but also as a brand ambassador. Discover our green initiatives here.
Our customers
We’re proud of the role we’re playing in helping vulnerable customers navigate challenges caused by cost of living pressures. In 2023/24, our UW Hardship Fund deployed over £550,000 to UW and non-UW customers struggling due to the cost-of-living crisis.
Our employees and Partners
We know that our employees and Partners are the driving force behind the business. Inspiring, developing, and supporting them is a fundamental part of our culture and key to our continued success.
Our responsible business
We work hard to support the long-term, sustainable growth of UW, our team, and our Partners. Conducting business in a fair, accountable, and sustainable manner is critical to the continued success of the Company. Our systems and processes are built and developed to ensure high standards of compliance, data security, and business continuity.
How we’re giving back
UW Foundation
The UW Foundation’s primary aim is to have a positive impact on the environment and disadvantaged groups. Through the UWF we contribute to charitable initiatives and encourage our employees and Partners to give back through volunteering and charity fundraising, which can be matched by the UWF. We also support the planting of a new tree in the UK for every new UW customer, taking three or more core services and when a UW employee reaches their fifth anniversary with us.
Smart Ways to Save with UW
The UW Cashback Card
Our customers can earn up to 10% cashback on everyday spending at our retail partners, with the money going towards their monthly UW bill. Over 430,000 Cashback Card holders have saved an average of £440 a year. Plus, our Cashback Magic daily promotion means 12 randomly selected purchases will be increased to 100% cashback every day. T&Cs apply.
Our Price Pledge
In 2024, we launched our Price Pledge commitment. It’s a money-saving promise to our new customers who switch three or more services and sign up for our Cashback Card. If you don’t save by switching in your first year with us, we’ll pay you double the difference, and you can leave without exit fees. T&Cs apply.
A word from our CEO
“We are delighted to have delivered another year of record customer numbers, all through helping households stop wasting time and money. Our unique multiservice model means we can continue to provide market-leading savings and sustainably outcompete within each of our core markets. At the same time, the additional income opportunity we provide to Partners for recommending UW to their friends and family has never been more in demand.
With the business in such good health, and having passed through the 1 million customer milestone, our current rate of growth places us firmly on track to double the size of the business to two million customers over the medium term."
- Stuart Burnett
Our team
At UW, we’re proud to have around 2500 people working together to drive our business forward and meet our goals.
The Hon. Charles Wigoder
Non-Executive Chairman
Beatrice Hollond
Senior Independent Director
Mark Regensberg
Chief Technology Officer
Libby Townsend
Chief People Officer
Rob Harris
Chief Operating Officer
Sheryl Jermyn
Legal & Compliance Director
Justin Bozzino
Partner Director
David Baxter
Company Secretary
Andrew Blowers
Non-Executive Director
Suzi Williams
Non-Executive director
Carla Stent
Non-Executive Director
Customers say
Reviews: 61,123 • Excellent
Read all of our reviews on Trustpilot
Latest Press Releases
Utility Warehouse scoops major Scottish business award for Selkirk customer service hub
2nd September 2024 - UW praised for its commitment to the local Scottish Borders economy and community
Utility Warehouse hires new Customer Service Director to drive customer excellence and power growth
10 June 2024 - Tracey Costley joins from Shell Energy and will lead UW’s front-of-house customer support teams
Brits Would Rather Give Up Holidays, Showers And Food Than Give Up Their Broadband
4 June 2024 - New research revealed as Utility Warehouse launches six months free full fibre broadband with no risk and no commitment
