Cookies policy
Cookies and similar technologies are little files that websites put on your device to make the website more efficient, easier to use, and to improve user experience. They also help keep our websites secure. Cookies last for different lengths of time depending on their purpose, but will either last the duration of your visit and are deleted when you close your browser (session cookies) or will last after you close your browser and up to two years (persistent cookies). There are cookies that we set directly from our website (1st party cookies) or cookies that are created by other websites (3rd party cookies).
About the cookies we use
This section explains the types of cookies we use and their purpose.
Strictly necessary cookies:
Essential cookies are necessary for our website to function. These cookies do a range of things for example they:
remember the information you input when you change pages in a single web browser session;
track what services you have ordered and any options you may have chosen;
make our sign-up process, and all tariffs associated with it, work properly;
identify you as being logged in to your online account; and
make sure you connect to the right service on our website when we make any changes to the way the website works.
Our website won’t work properly without essential cookies, so you can’t turn these off.
Strictly Necessary Cookies | 1st / 3rd Party |
|---|---|
_cfduid | 1st Party |
JSESSIONID | 3rd Party |
uw-co-uk-cms.csrf | 1st Party |
uw-co-uk-cms.sid | 1st Party |
castle.io | 3rd Party |
Functional cookies:
We use functional cookies that allow us to remember some of the selections you’ve made before and to provide enhanced functionality. These cookies also help us to:
remember your previous search settings and selections;
show content that is useful to you; and
remember if you’ve opted out or declined previously asked questions e.g. notifications etc.
If you disable these cookies, you'll still be able to use our website, but you'll find there'll be some information shown which isn't relevant to you. You may also need to re-submit certain information, as well as repeat actions that you may have previously declined, e.g. view notifications that are not relevant to you etc.
Functional Cookies | 1st / 3rd Party |
|---|---|
events/1/# | 3rd Party |
affinity | 1st Party |
oauth_codeChallenge | 1st Party |
oauth_redirectURL | 1st Party |
player | 3rd Party |
To opt out of functional cookies, please click "Cookie Settings" in the footer of this page.
Performance cookies:
These help us understand how our website is being used so we can improve it. They tell us things like how many people visit, which pages they look at, where they arrived from, whether they hit any errors, and how they move through the site.
We also use them to test different versions of a page, so we can find out which works better for people. To do this we create a random identifier for your browser and store it on your device. We don't use it to work out your name or contact details. But because that identifier lets us recognise the same browser across visits, and because it may be connected to your details if you go on to sign up with us, we treat it as personal information and handle it under our Privacy Notice.
Cookie | Set By | Purpose | Duration | 1st / 3rd Party |
|---|---|---|---|---|
_sp_id.* | Utility Warehouse | A random identifier for your browser, so we can measure how the site is used across visits | 2 years | 1st Party |
_sp_ses.* | Utility Warehouse | Marks a single visit, so we can group page views into one session | 30 minutes | 1st Party |
_sp_tab_id | Utility Warehouse | Session storage. Tells apart different tabs you have open | Session | 1st Party |
domainUserId | Utility Warehouse | Local storage. Holds a copy of the identifier above so measurement is accurate immediately after a page loads | Until cleared | 1st Party |
sp | Utility Warehouse | Identifies your browser to our measurement service, so visits can be linked into one journey | 400 days | 1st Party |
spIdService | Utility Warehouse | Holds a copy of the identifier above so it survives browser cookie limits | 400 days | 1st Party |
uw_exp_uid | Utility Warehouse | Lets us show you a consistent version of a page while we're testing improvements, so the design doesn't change as you browse | 400 days | 1st Party |
_ga | Google Analytics | Distinguishes visitors for site measurement | 2 years | 1st Party |
_ga_TF4QPS7JN5 | Google Analytics | Maintains session state for site measurement | 2 years | 1st Party |
vuid | Vimeo | Records viewing history for embedded videos | 2 years | 3rd Party |
To opt out of functional cookies, please click "Cookie Settings" in the footer of this page.
Advertising cookies:
These cookies collect information about your browsing habits to show you advertisements relevant to your interests, including remarketing on external websites, which is based on the products and services you’ve viewed.
If you disable these cookies, any advertising you see on other websites won't be because of your visit to our website. You may still see generic adverts from us on other websites though.
Advertising Cookies | 1st / 3rd Party |
|---|---|
_fbp | 3rd Party |
_gcl_au | 3rd Party |
ads/ga-audiences | 3rd Party |
fr | 3rd Party |
tr | 3rd Party |
To opt out of functional cookies, please click "Cookie Settings" in the footer of this page.
Managing cookies
If you'd prefer we didn't use cookies when you visit our site, or you'd like to delete any existing cookies, you can - at any time. You may find parts of our website may not work or load slower though.
To manage cookies please click “cookie settings” in the footer of our website.
In addition, most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit https://www.aboutcookies.org.uk
Please remember: you may not be able to use parts of our website correctly if you disable cookies, as some functions and features need cookies to work. Also, turning off cookies is not permanent – some may need to be disabled again from time to time. You can change your settings on your browser at any time to re-enable cookies to make sure you can use our website properly.
For more information about how we use your personal data, please see our Privacy Notice.