Terms & conditions

2020 Partner Refer-a-Friend Programme

1. The 2020 Partner Refer-a-Friend Programme (the '2020 PRAF Programme') enables Members of the Utility Warehouse ('Members') to earn a £50 bill credit by recommending the Utility Warehouse to potential new residential Members, provided that they meet the conditions set out in clauses 2 and 3

2. Members who introduce new residential Members to UW under the 2020 PRAF Programme who are subsequently signed up via a UW Partner (‘Partner Referrals’) will receive a £50 bill credit towards their electricity usage on an upcoming bill for each new Member they have referred in such a way, provided that the new Member takes the Double Gold bundle and at least one Energy Service goes live (a ‘Successful Referral’).

3. To be eligible for a bill credit for Successful Partner Referrals, Members must  (i) have an active credit (ie not prepayment) UW Electricity Service on their account, and (ii) not have an outstanding balance on their account on the date the credit is due to be applied.

4. The referring Member must notify and obtain consent from the Referral prior to providing the Referral’s information to the UW Partner.  The Partner will inform the Referral when they are first contacted of the referring Member’s name. In order to comply with the Data Protection Act 2018 Members should be aware that we are unable to discuss how the award of bill credits for any Member has been calculated.

5. The benefits set out above are only payable in respect of Successful Partner Referrals made on or after 20 April 2020.

6. We reserve the right to change or amend these terms and conditions at any time, and such amendments will take effect from the date they are published on our website.

2013 Refer-a-Friend Programme

1. The 2013 Refer-a-Friend Programme (the 'RAF Programme') enables Members of the Utility Warehouse ('Members') to earn rewards by recommending UW to potential new Members; these new Members can be either domestic customers or businesses.

2. There are five Eligible Service types: Gas, Electricity, Home Phone, Mobile (includes Mobile Broadband), and Broadband; multiple services of the same type are ignored.

3. Members who introduce new Members to UW who subsequently sign-up via our in-house sales team (‘Sales Referrals’) will receive a £20 high street shopping voucher for each new Member they have referred in such a way, provided that:

(i) for residential new Members, the new Member takes a Gold bundle (being Gold Talk, Gold Energy or Double Gold); or

(ii) for Utility Warehouse Discount Club for Business new Members, the new Member successfully transfers at least two Eligible Service types to us;

(both a "Successful Referral")

Introductory vouchers will be calculated and dispatched to Members periodically.

4. Subject to paragraph five below. Members will also receive extra shopping vouchers each December based on the number of Successful Sales Referrals they have made where, as at the end of November each year, each new Member has been a Member for at least four months; and

(i) for Successful Referrals made after 20 March 2016, each new residential Member has a live Gold bundle and each new Utility Warehouse Discount Club for Business Member has at least two live Eligible Services; and

(ii) for Successful Referrals made between 8 November 2013 and 19 March 2016, each new Member has at least two live Eligible Services.

This annual shopping voucher entitlement will be calculated at a rate of £10 for each Successful Referral, and will be dispatched to Members in December each year so as to arrive before Christmas.

5. Members will not be eligible to receive vouchers for Sales Referrals (i) if there is an outstanding balance on their account on the date the vouchers are due to be dispatched; or (ii) in respect of each Successful Referral, if there is an outstanding balance on that Member's account on the date the vouchers are due to be dispatched; or (iii) in respect of each Successful Referral, if that referral was not processed via the Inbound Telephone Sales Team or through our Company website, with the name and/or account number of the Member providing the referral being provided during that process.

6. Members can choose the type of shopping vouchers they would prefer to receive for Sales Referrals in the Clubhouse at www.uw.co.uk/clubhouse. The Company reserves the right to change the range of vouchers available at any time at its sole discretion, in the event a Member has not chosen a specific type of voucher on the date the vouchers are being dispatched, then the Company will send vouchers for Marks and Spencer.

7.  The referring Member must notify and obtain consent from the Referral prior to providing the Referral’s information to Utility Warehouse. The Sales Team will inform the Referral when they are first contacted of the referring Member’s name. In order to comply with the Data Protection Act 2018 Members should be aware that we are unable to discuss how the allocation of vouchers for any Member has been calculated.

8. The benefits set out above are only payable in respect of Successful Sales Referrals made on or after 8 November 2013.

9. We reserve the right to change or amend these terms and conditions at any time, and such amendments will take effect from the date they are published on our website.