Refer a friend
Terms and conditions
Refer a friend programme
Our Refer-A-Friend scheme means that when you refer friends or family to UW you, and the person you refer, could get a credit. See the terms below for details and how to qualify. These terms apply to referrals made from 29 August 2024.
Referring a Friend
This section applies to a customer who is referring a friend. When we use the word “you” in this section we mean the referrer.
For every friend you successfully refer to UW you can receive a £50 bill credit, provided that you and the friend referred meet the conditions set out below.
Refer a friend using the referral link found in your UW My Account or UW App.
The friend must:
use the referral link to sign up to UW via a UW Partner or via the online sales journey;
be a new UW customer, live at a different address to you and be the homeowner;
take at least two different services from the following eligible Bundle Services - energy, broadband, Boiler & Home Cover or mobile. For energy and insurance multiple or different types of the same service (i.e. gas and electricity, two insurance services) will be counted as one Bundle Service. For Mobile, two or more Essential and/or Unlimited+ SIMs will count as two Bundle Services, two or more legacy SIMs (including but not limited to Value and Unlimited) or a mixture of one Essential/Unlimited+ and one or more legacy SIMs will count as one Bundle Service. ; and
have at least two Bundle Services live on their account at the time their second bill is processed (usually within 42 days of sign up)
To be eligible to refer a friend you must:
be an existing UW customer; and
not be a UW Partner.
The bill credit will be applied to your account as a one off credit within 60 days of your friend successfully signing up.
UW staff see Refer a Friend requirements on Babble.
You agree that by referring a friend and sharing your referral link with them, that we may share your name with the friend, so that they know who has referred them. Your data will be treated in accordance with our Privacy Policy.
Referred by a Friend
This section applies to a customer who is referred by a friend. When we use the word “you” in this section we mean the referred friend.
When referred to UW by a friend, you can receive a one off bill credit of £50 provided that you meet the conditions set out below.
You must:
use the referral link provided to sign up to UW via a UW Partner or via the online sales journey;
be a new UW customer, be the homeowner of the supply address and live at a different address to the person who referred you;
successfully sign up and take at least two different services from the following Eligible Services - energy, broadband, Boiler & Home Cover or mobile. For energy and insurance multiple or different types of the same service (i.e. gas and electricity, two insurance services) will be counted as one Bundle Service. For Mobile, two or more Essential and/or Unlimited+ SIMs will count as two Bundle Services, two or more legacy SIMs (including but not limited to Value and Unlimited) or a mixture of one Essential/Unlimited+ and one or more legacy SIMs will count as one Bundle Service.; and
have at least two Eligible Services live on your account at the time your second bill is processed (usually within 42 days of sign up).
The bill credit will be applied as a one off credit to your account. One credit per customer referred by a friend.
You agree and understand that once you’ve signed up with UW, the friend that sent you the referral link will receive a confirmation that one of their referred friends has signed up with UW. This communication will not name you or include any of your personal data.
General
We reserve the right to change these terms and conditions where it becomes necessary to do so. We reserve the right to remove or amend this promotion at any time.
Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon using the refer-a-friend scheme.
The Refer-a-Friend Scheme is for non-commercial use only. UW reserves the right to refuse to apply the bill credit to anyone in breach of these terms and conditions or anyone exploiting, in any way, the Refer-a-Friend scheme.
This promotion is governed by English Law and customers submit to the jurisdiction of the English Courts.
Promoter: Utility Warehouse Limited (UW), Network Hq 508 Edgware Road, The Hyde, London, NW9 5AB
Click here for our previous refer-a-friend terms and conditions.
The Big Win-Win
The Big Win-Win Terms & Conditions (11 Sept 2023) This referral scheme has closed
The Big Win-Win Terms & Conditions (11 March 2024)This referral scheme has closed
