The truth about smart meters
Helping you understand the facts
You may have heard a few bad news stories about smart meters.
To help you decide for yourself, we shed some light on false rumours.
Can I switch energy suppliers?
Smart meters don’t stop you switching your energy supplier. They never have.
In the past, you might have lost smart features, but this is no longer a problem with the second generation (SMETS2) meters we install.Is my data safe?
Smart meters can’t ‘spy’, listen, or store any personal information, other than data about the energy you use.
We follow strict guidelines that apply to all energy suppliers. Find out more about how we protect your privacy.
Want to know more?
Find out more about smart meters and how they can save you time and money.
Upgrade for free
Simply book your free upgrade online in a few clicks. Or call us on 0333 005 6555.