Don’t just take it from us

I'm pleased to be using Utility Warehouse. So far I've found their prices to be very fair. They've been helpful & everything in their monthly statements is easy to understand. I will continue using them as I'm satisfied so far & have every confidence in them for the future.

Changing supplier can be difficult with much to consider. However, our local UW advisor explained very clearly the considerable savings to be made if we switched. We trusted her advise & have not regretted our decision after 4 months of actual savings compared to our previous supplier. The change over was smooth with no issues & the bills simple to understand & manage online. Customer service contact information provided too if needed.

The knowledge that I have got the best deals and I don't have to keep checking and changing suppliers. That is all done for me and I just have a single payment out each month. U. W. keep me updated with any changes and every bill so that I can always be prepared and no nasty surprises .

been a customer over 23 years now and all my services with them , and styill love em thanks UW, customer service can be a bit slow but cant they all, and ive never been on jmore that an hour unlike some people i kn ow with other companuies,

Dealt with my situation efficiently Customer service person was good

⭐⭐⭐⭐⭐ I've had a really good experience with Utility Warehouse. I would especially like to say a big thank you to Irm Ahmed, who has been absolutely lovely, friendly and helpful. Irm took the time to explain everything properly and made the whole process so easy and straightforward. It's nice to deal with someone who genuinely takes the time to help and make sure everything is sorted. I really appreciate all the help and support I've received. Thank you again, Irm. Excellent customer service and a real credit to Utility Warehouse. I would happily recommend them!

I’m was very happy with the the service. Staff were very helpful and nice. Helped me with my questions and problems.

Peace of mind from good service provided

The online process was very easy and quick to use. I completed the form for an insurance quote online - I am over 70 and not very "techie", but I had no problems. The quote was provided within minutes, and once I had accepted the documents were emailed to me immediately. I was fully insured from that moment. Excellent service.

I have been a very happy customer since April 2024. I have no issues at all and the home move team were amazing in switching my services to my new home. The cashback card has generated more than £1200 in free energy since I joined. If you’re a customer and not using the cashback card, then you're missing a trick. Excellent all round.

Have been with UW for over 20 years and have recommended you to many people . Especially being an older person and being able to speak to customer services is much appreciated . Many thanks

Very happy with the customer service. They were very helpful & sorted out my problem quickly.

My call was handled efficiently.

What a wonderful service I get, I dont get any headache on my utility. I am so happy with UW

We don't often get problems with UW but if and when we do they are resolved so quickly and efficiently. UW is the best provider we have ever had an account with. We're in our 70s so have had a few. UW is the BEST

I’ve had no problems with UW everything has been fine.

Fast and professional

Lina was absolutely lovely! She answered all my queries clearly, took the time to understand my concerns and offered helpful solutions. Friendly, knowledgeable and genuinely willing to help. I wish more people in customer service had her attitude and professionalism. She made the whole experience so much easier. A real credit to the team!

Very efficient as normal

I was very impressed with the service I received during the time I had a fault on my land-line. The lady I spoke to was very helpful and polite. The engineer kept me informed of his actions the service was excellent.

Great customer service, such as respect, English,and no condescending vocal, patience and layman explanation. Thanks for the service.

I would like to thank particularly one individual in the technical department Ali Aziz who upon hearing my 85year old mother with Parkinson’s was without internet and house phone made every effort for her to have her house phone and internet back connected very grateful for his professionalism and patience for ensuring the job was done!

I made a mistake with my FIT reading and did not know how to send a photo but the young lady helped me do it .

The staff was helpful and quick to deal with my problem.

I love my cash back card and all the savings that I make each month! I like the simplicity of one bill, one app for all my utilities, one and only customer service💜

I can always trust there is someone helpful and knowledgeable at the end of the line. As always - excellent customer service.

Such an easy process changing our house and contents insurance over to UW and the saving I have made in my premium is amazing Thank you

You are not doing well, at least for me, but those staff I spoke with acknowledged my complaint and have set some wheels in motion

Although it took a while to source part and then other issues arose with old boiler, arranging for new replacement boiler handled very well. Just wish the bit in between wasn't as long and better communications on this was needed.

My bulb blew about two days ago and after ringing your light bulb department it arrived today. I am so impressed and always have been since I joined your light bulb scheme

The advisor I spoke with had a professional and helpful attitude. He took on board I was a 70 year old man calling on behalf of my 95 year old mother, and dealt with us accordingly. He was friendly, patient, and helpful.

Very helpful

Great and quick service

They went above and beyond to help sending links to make sure we were correct

Very efficient and quick service.

I always find UW helpful, courteous and easy to get hold of on the phone. Very good customer service.

Utiliity Warehouse always positive responce. Friendlly clear speaking , patient staff. Happy to deal with them

Easy to follow and good support.