Don’t just take it from us

Utility Warehouse provides good prices compared to other suppliers however there are a few issues. First all when calling the customer service line there is far too much automated rubbish to go through, customers just want to speak to someone instead of going through menu after menu which don’t have the relevant options, even when ringing multiple times and using alternative wording the menus were useless. I have also had an issue with my mobile phone where I was not able to use data roaming abroad even though it was part of my mobile data plan (within the unlimited data option). Even when activating the roaming setting on the phone and within the UW app I could not get connected while abroad, this resulted in me paying for an e-sim with another company.

When getting through, the staff was very polite and accommodating; highly skilled and easy to communicate with. My problem was dealt with efficiently.

It's not the Company but the rep's efficiency that confirmed my absolute satisfaction.

All ways the staff very helpful in answering any problems i may have

When ringing customer services they are always very polite, honest and helpful. If they cannot help directly or don't know the answer to your query they will find someone who does. Always a first class helpful service.

Support staff always willing to help. However despite their best efforts the problem/ issues are not resolved 100 % I would have to continue to contact UW

was having trouble with old router. phoned UW spoke to a lovely lady, she sent me a new router, which i received the next day. sorted.

Very good service provider

First of all I was not left hanging on the phone listening to music for ages before I got a human to speak to me. I lost my Internet and forgot their is a reset pinhole on the router so the helpful lady on the phone done a remote reset from her end, and problem solved.

Very helpful and most of all knowledgeable in offering the best product to meet my needs

The fact that I can manage all my home services in one app, takes the hassle out of organising my bills and easier to review every year. Absolute game changer!!

Your service is very satisfactory. Your staff are always helpful to me

Helpful staff and sorted out the issue straight away. Thank you.

Both recent occasions to change tariff,& to ask a query over some amendments were treated quickly & effectively. Everything was explained simply & succinctly.

Information given to me exactly what I needed then arranged a call back later that day to organise up dating my Broadband which was very good

I'm please with everything they r doing for as now I'm on my own after losing my partner

Excellent service Rang on Thursday evening to say our Internet had been down all afternoon. Friday an engineer came and found the fault, the junction box in the telegraph pole outside had split wires, he also replaced the cable box in the house. Saturday lunchtime and engineer arrived and repaired the wiring in the junction box...Internet back on

All over is good suppliers for gas and electricity.Got problems with internet connection and decided change provider.

It is very good having one bill for utilities and the service has been good

No problems; functioned well

I have the UW app on my iPhone and lPad, and find using them very convenient to do various purchases. It also works with Apple Pay very well. Keep up the good work team!

I think that the monthly charge is very competitive. I have no problems with this company.

Because I was able to speak to someone called Tony, he reassured me that phone calls I've been getting from someone at Utility Warehouse were scam calls and nothing to do with UW.

Very helpful and efficient in all aspects.

Good company always helpful and very friendly would recomend

I feel secure knowing my utilities are in good reliable hands.

Always have good service when I call about any queries.

Sometimes easy to book in other times difficult otherwise ok. )

Great communication from customer service team

I have had such a great experience! The Partner who went through everything made it so clear - isn't energy always one of those grey areas?! Not with UW, I'm saving so much already, I think about £600 a year and the cashback card on top of that too. I was a bit worried about the switch, but it all just happened, lots of communication and one bill and one app - now I finally know whats going on! Brilliant! Thank you UW.

The person I spoke to was very helpful.

They are always helpful when I need to contact

I’ve been with UW for over 10 years and have always found their customer service the best I’ve ever experienced. Occasionally I check prices with other providers but as soon as I mention I’m with UW they say ‘ we can’t beat them on price’ and the call ends. Fantastic company.

Excellent service and contact ability Annemarie is a great ambassador for UH

Hassle free money saving company, really good people.

I have been with this company now for many many years I have always found them very helpful and considerate to myself

All satisfactory

I have saved over £500 on my home & contents insurance, what more can I say. X