Don’t just take it from us

Good customer

Excellent service and seamless transfer! 👍🏾

I recently moved house and gave notice to UW. The final day I called UW to get the exact final readings from my old address and gave them my new readings from my new house. You would think this was spot on correct and it was, but wait. There was confusion with UW and Octopus who was the supplier at the house I was moving too. I received bills from Octopus after I moved in, albeit my incoming readings were exactly the same as the outgoing readings. I received a letter from UW saying there had been some problem with my transfer as I had requested to stay with UW and they would sort it out. I continued to receive bills from Octopus saying I was due them funds albeit I had no account with them. I then received a WhatsApp from the new occupier from my previous address saying I was due funds to UW. I called UW and after the usual wait on the phone I spoke to a very nice lady. She checked both addresses and confirmed I had nothing to pay and sorry for the confusion. Just to let you know UW said they would cover the cost of any problems as they were in contact with Octopus. Thank goodness I'm dealing with a reputable company that do what they say. There may be better deals out there, but I have never had a problem with UW. Better the Devil you know I say.

I’ve been with them a long time now. I use their cash back card all the time, it is so easy to use and I get money off my utility bills off it. Utility is better than other big companies, ver reasonable compared. My mobile phone contract is with them and although I haven’t upgraded as I don’t see the point for myself, there is no pressure off them to do so. The more bills you have with them, the cheaper it all gets. Well worth a quote for yourself

The installation was completed quickly and efficiently . We had a minor problem a few days later but it was resolved immediately .

Always helpful when calling Queues have been longer lately Love having one bill for all my services

No problem with UW

I’ve been with UW for many years and they have always been helpful and competitive.

Prices are good and it's convenient having one bill for all utilities. Great customer service too.

My call was answered in a timely manner once having gone through all the different options and the young man answered my querry quickly and was pleasant whilst still professional

Great customer service from local rep DONNA LUCAS when I first signed up with UW. She called round in person and sorted out some snags directly with UW saving me a lot of hassle, and has in kept in touch with updates and advice since. Good Company, Great Rep.

Engineer arrived on time explaining everything. He was efficient and cleaned up any small mess he made. He was polite and pleasant and the installation was complete and tested very quickly.

Resolved my problem without any trouble

The convenience of the cash back card is great! I just top up at the beginning of the month, and it's in my applepay wallet so i can use it just like my bank card, and I get cashback for my normal shopping!

I have just switched to Utility Warehouse Electricity (10th Sept 2026). Everything is fine. Everybody I spoke too over this switch explained everything in simple term.

Cash back is a welcome bonus and linking to Apple Pay is helpful

I always experienced excellent customer service from UW, the advisor on the other end of the phone is easy to talk to, and I feel that this is a rare thing nowadays.

Can't recommend Utility Warehouse enough. In a frustrating world where you can never deal with a human being, UW is always on the end of the phone with a helpful adviser. Thank you for making my life less stressful!

I've always found utility very helpfull and pleasant even speaking to them i would recommend them for there kindness shown to customers

They are brilliant

Though my internet didn’t come up for two days after installation, however when I called UW, I was promptly guided and the internet came up.

Not Robert but Sara. I am the one who has taken out a mobile contract. Please address the emails to the correct person and not just to Robert because R comes before S. I have made this request on a previous occasion, without success, so not holding out much hope that any of you will make an effort this time either. I would be very happy to be proved wrong. Do not give me the 'but that is how it is set up in the system' excuse; that is not good enough.

Great support speaking to real people

I changed to Utility Warehouse quite a few years ago & have my gas, electricity, phone line & internet with them. Good prices & I get cash back when I spend on my ‘cash back’ card. Depending on where it is used I get money off my bills..

Great rates, nice and simple and the extra benefit of the cash back card makes UW unbeatable

The service are good one and very helpful to my household which allow me to spend less on bills

Very helpful very nice to speak to

Never heard of this company before was recommended by my niece I love it and love the cash back incentive you get and can see your pot grow it’s so easy to use the app is so simple love it

Good prices, good service always helpful

I was happy with the gentleman who I first spoke too he understood my concerns and put me through to the right department. I’m happy to speak to people rather than go online so thank you for that

UW is very reliable, easy to contact when required. Information is sent when anything has to change. The broadband and phone services are good too.

Fast and durable

i have been grateful for the service they have given me

I spoke to a very helpful man who was very knowledgeable about my concerns and was able to reassure me that they were aware of the issue and it didn’t affect the meter readings. He also made a note to call me back in a couple of weeks to check that the meter was back and working properly.

Tony (?) was polite and helpful

I am ok with the company/organisation so far. No issues. Let’s wait and see what happens in the future

Very helpful

Quickly answered my query