Don’t just take it from us

One standard app to control all my bills, easy and save money

Michael was very helpful

UW staff addressed our query very quickly and explained everything we needed to know. Great service and couldn’t be bettered . Thank you.

Helpful service and able to answer my query.

My query was delt with to my complete satisfaction

Utility Warehouse give a phone number and I was able to speak to a real person. Although I had to wait a few minutes on the phone I was then told I could wait for a call back without losing my place in the queue. The call back came within a couple of minutes and the agent I spoke to was very helpful and supportive as is always the case. She sorted out my queries effectively.

I have been with UW for just over a decade now, absolutely first class business. Never had an issue other than the cashback card which i'm still experiencing but only a minor niggle. They changed all the bulbs in my house to LED free of charge, the cashback card is a brilliant idea and I enjoy using it to budget my salary. I've recently had my broadband upgraded free of charge to fibre. I have my mobile handset and data from UW and have never had an issue. I will be adding home insurance and boiler cover soon as my policy ends in January. Great customer service. For context, I was paying around £220 for Gas/Electric/Mobile/Data/Broadband. My friend was paying £220 for just Gas/Electric with BG. Very happy with my bundle from UW, keep up the great work team.

Good contacts

Excellent service

the switch over to use these services has been so smooth, and when I had an issue with my mobile as it had changed from an E sim to a physical sim a chap called me and talked me through how to change the settings in my phone. so far it has been very good and im looking forward to working with this company for a long time.

You can speak to a real person, that’s why my 83 year old mum will stay with them

I was given all the info I needed to make my choice of tarriff

Friendly fast service

My problem was sorted quickly and effectively

Helpfull staff well spoken

Answered all my questions and followed up with extra advice

When I need to contact UW, (which is rare!) I am always heard and understood which is fabulous. My issues or requests are always dealt with in a timely manner. In all the years I have been a customer I cannot ever recall having to complain about anything!

Swift resolution to questions about moving home

Help with setting up digital phone line. Lee was super helpful, friendly and clearly good at his job.

Your good and quick response makes you tick

Great service

Good human contact and helpful person too. Issue not resolved but in hand

All good. Easy to understand and didn't have to wait long to get through to an adviser

I have enjoyed the fact UW has looked after most of the important contract I have. I was disappointed to not to have been informed in August that new handsets available in September might run out quickly.

Everything works very well, except the email, which sometimes comes through in MIME format.

Cant fault anyone that ive dealt with whilst havibg my fibre fitted. Cant praise them enough

Would have been 5 stars if it wasn't for the myriad of options put to you when you ring up. When you get to the end you'forgotten the early options. However once through to speak to someone everything was handled very professionally and the contact was very helpful and understanding.

Easy to talk to a UW person who I hope resolved my faulty BT line

Always very accommodating due to circumstances

Can not fault them always helpful great company

I felt happy with the person on the phone all the time was kind and considerate towards me I m inhospitable at the moment but will stay in touch 😎

Outstanding staff and friendly manner. Got what I asked to be done very well.

Great service

Very helpful people on phone

Pretty quick response to the enquiry and the question answered.thank you

Excellent customer service regarding Broadband.

The ladies was very helpful and explained it well to me what I need to do

Service was fine when I finally got through spoke to TAM who was very helpful