Don’t just take it from us

UW provide a good service and having many services on one bill is great. Competitive prices. Sometimes the customer service can be difficult to navigate.

very easy to communicate with, your representative is an asset to your company. keep up the good work.

I have recently had a Full Fibre upgrade installed by CityFibre. U.W told me the installer would leave everything as they found it and answer any questions I had to make sure I was happy with what they had done. I'm in my 70s and not very tech savvy so after the man had finished the job, I expected to be given a brief idea of what to expect and ask if I had any questions. No such thing happened, he just said he'd finished and went. Nothing was put back, and he left rubbish outside, and although he left an instruction booklet I was not happy. The old router was left on admittedly so we were still online and the new one plugged in to get it ready but there are so many wires I didn't know what went where. I had to ring UW and ask my partner to deal with it over the phone (hence 4 stars) they were very good and patient but it took an hour to sort out. All is OK now and pleased with the upgrade but was cross that I didn't get what I was expecting from the installer.

Excellent customer service.

It was easy to find . Just what was needed as a present . Look forward for it to arrive .

I requested some answers regarding my land line, and what would happen once these disappeared. I was reassured that everything would be taken care of by UW. Now I can rest easy! Thankyou.

Very helpful everything is taken care of it’s clear and straightforward change over is quick and efficient

All good thanks

Customer service is excellent and good value for money.

I contacted Utility Warehouse as my energy contract with them was coming to an end and I wanted to find out what they could offer me going forward. Matthew who answered my call could not have done more to help me and outlined a very good one year deal which I accepted. I’ve only ever had good customer service from Utility Warehouse and I’m looking forward to continuing that experience.

UW are the best company in my experience for all my utility needs

Very easy to use the website and online app. Full information by email of insurance premiums and excellent renewal prices

Although I had to wait a while to get through, it was worth it as the problem was then sorted straight away. We find Utility warehouse a very good company to join as the more products you take, the bigger the discount on your utility bill. The staff are always polite and really helpful.

We have been with UW for about 7 years with energy, broadband, 2 unlimited SIMs and insurance. We also have the cash back card that gives us on average a further discount of £20 off our monthly bill. Customer Service team are always helpful as well as polite. We will never change so thank you guys 🙏🏻💜

Recently changed our gas/electric/broadband/phone provider to UW. We were not confident in transferring our mobile numbers so spoke to an adviser who was so helpful, patient and very methodical in guiding us through every step. Unfortunately, I can't remember her name but she was brilliant.

We had a broadband problem. Contacted UW and received quick, friendly service. The problem was with Open Reach and fixed within the hour.

Great service from Utility Warehouse. Reliable, convenient, and helpful customer support. I’ve had a positive experience overall and would definitely recommend them.

I had moved home and UW house moving team had arranged for the change of address notification etc and for a BT Engineer to call promptly and fit my broadband effecienty. Also, following another call I made to UW, a new router was promptly delivered for me. This enabled me to quickly regain Internet access smoothly. Thanks UW.

always there to help every product at a fair price always proffessional

Utterly reliable

You make my life simple! I have never enjoyed dealing with paperwork/administration/ office - type chores etc. Across the board, you'll do for me! Please keep up the good work. Thank You!

They are very reliable and care for their customers.

Good customer service

I’ve had a really positive experience with Utility Warehouse. Their energy service has been reliable, and I’ve found the billing and account management straightforward and easy to understand and their mobile service has been convenient and good value for money.

Perfect no problems

The chap on the phone was very patient and helpful and didn't leave me until my problem was sorted. Many thanks regards Alan

Good service

Always helpful no complaints

Utility Warehouse home insurance is excellent. My policy needed updating quickly before its renewal. Their staff did a great job to ensure this happened.

Efficient, friendly staff. Understood my query and dealt with it

Must have been with Utility Warehouse now for a good three or four years plus now. But they are very good value for gas and electric. What's better is I not long ago took out a SIM only contract with them and that brought down my electric even further! Last but not least, they still take phone calls! You can actually speak to a human being when you have a query! Sadly this is something that is becoming increasinly uncommon these days with departments and services all across the board phasing out operators. But for this reason, I give UW 10 out of 10!!!!

All questions asked were answered well and plenty of information given !Ernest very polite and friendly

Not had any issues that couldn't be resolved so my personal experience is positive.

No hassles thanks

Customers Services

Recently upgraded to full fibre, good communication and the lads that came to do the upgrade were great, couldn't fault them at all.

I do not have to worry about my house insurance, my internet, my gas, my electricity, my landline, my calls as all of these bills are paid monthly through Utility Warehouse! The customer is very good, my lovely agent who signed me up is always able to help if I have a query, which is rare as information from the company is excellent. And now I am looking forward to hopefully adding my car insurance! I cannot rate Utility Warehouse highly enough!

I'm really satisfied with the service given,