Don’t just take it from us

5 stars the help was appreciated, everything done and set up for me, great service too (:-)

Not ever, have I had an issue that hasn’t been sorted by your helpful staff.

Friendly staff

Call was quickly answered by courteous helpful staff.

Always helpful, amazing advisors who quickly solve issues.

Spoke to a very friendly and reassuring member of staff. Was told the problem would be resolved within 72 hours and it was.

I asked about data roaming

Amazing good network, good customer services

I would have given 5, but only 2 days ago my non-peak electricity window was moved without notifying me. I'm still waiting for a response. While UW unit rates and standing charges are the best, their SEG tariff currently 8p Kw/Hr is not. When balancing import and export unit rates out, Octopus comes out better, be it on a variable or fixed tariff. I, for one am considering a move.

I wanted a refund on my energy and the lady help me no poroblem

I am very happy with my gas and electric deal , but I had a better deal with my mobile phone and broadband .

Heather Cox is reliable,friendly and patient. She takes trouble to make sure the policy is fully understood and gives clear advice.

Service has been great so far. All my services with one provider had been ideal.

Very prompt and professional service.. thank you

Very nice phone staff and engineers

★★★★★ Amazing Customer Service from Beck and Jennifer! We had a lovely experience at Matalan, where we met two wonderful ladies, Beck and Jennifer, representing Utility Warehouse. Both were incredibly friendly, welcoming, professional and helpful. They took the time to explain everything clearly and made the whole experience enjoyable and relaxed. Their positive attitude, kindness and enthusiasm really stood out. It was an absolute pleasure meeting them both. They are a real credit to their team! Thank you so much, Beck and Jennifer, for your warm welcome and excellent customer service. Keep up the fantastic work, ladies! Wishing you both all the very best and continued success! 🌷

Don’t know why people are not switching to UW

Customer service very good

Thank you for understanding our problem and explaining how you will help.You've also sent us a new router. We are sure your engineer will fix the problem!

Articulate help l understand

Great customer service considerate employee.

Always polite and extremely helpful

I've been with UW for several years now and I've no intention of leaving. I've everything aside from broadband with them. I used to have broadband and decided to go to Vodafone. I've regretted that decision for the last 2 years. Now that contract has expired I'm going back to UW for that as well.

Been a member for couple of years. Every interaction with the company is positive. Mid way through comparing. Bills and so far also looking positive. Thanks UW.

I find this company has fair fees and everything listed on the bill. Previous bills are also listed enabling you to check future budget plans. They are also easy to contact if you choose the right time.

It was quick and knew exactly how to help me handle this situation. They were respectful and very knowledgable. For once my customer service call was extremely easy process..

Contact efficient, engineer texted he was on his way, arrived soon after He was polite, looked at all aspects and sorted the central heating.

I have had no problem with Utility Warehouse.

I felt supported. Thank you.

my enquiries. we're dealt with promptly. and gentleman's very polite

Fixed two problems with one call.

Providing peace of mind. Thank you.

Clear precise answers to all questions asked. Clear zoom meeting last night throughout. Old router returned by post today 18.10.26 Thank you.

The advisor was amazing. He did everything to help me. He arranged for a new meter to be installed

Both advisors were very helpful. Daniel bent over backwards to sort me help. Thanks to him I'm staying with UW

We had problems with our land line after having full fibre broad band installed, I contacted UW and was put through to Jamie in technical services, who was extremely helpful and sorted the issue immediately. First class service!

Customer service very helpful, and prices for bills not too bad.

A very proficient company to deal with satisfied customer.