Don’t just take it from us

the man who helped me was very patient with me and got it all done that i needed thank you

It is helpful to use one card and to gain interest plus to have Denver as support.

Short wait to speak to a real person, who was able to assist me immediately. My request was very quickly actioned.

I’d like to thank UW because I had problems paying due to being scammed on my account they were patient and understanding, which helped a lot

I have been with UW for over 10 years, I have my gas, electric, telephone, broadband and for the last three years I’ve had my home and contents insurance with them and I have been very satisfied with what I pay each month. I would totally recommend anyone to give them a call for a quote.

A bit of a problem... not getting Router before engineer came.. had to do that part myself... struggled.. made so many calls at 40mins waiting time.. Sorted in the end.. The full stars are for advise changing from landline which no phone plugged in last 3 or more years to fibre now which is cheaper.. Make that make sense... just waiting on this months bill... need to see it in print

Your staff member was very helpful and I received the light bulbs within 5 days. Thank you.

Very good utility provider, love the family Mobile deal

The young man who dealt with my problem was very helpful

Always great customer service

Excellent experience when I phoned customer services regarding Internet problem. The Staff member was polite, helpful and patient. The outcome was I needed a new router. Received next day. Very impressed by the speed and efficiency. Thank you

I called the team to discuss moving from a variable tariff to a fixed rate. The member of UW team was friendly, patient and knowledgeable. I switched to a fixed tariff with ease. Thank you!

Internet occasionally drops out completely and regularly goes slow.

The person I spoke to was very helpful kind and spoke to me with a nice manner resolved my query

Excellent service

Generally very good experience. Gas/electricity tariffs are highly competitive as are daily sanding charges. Customer service is also responsive.

Reliable services … got Energy, broadband and Sims… I’m enjoying all of my services.I’m also a Partner and I’m grateful for the opportunity to earn meaningful income with UW.

The call handler was helpful, friendly and respectful. All my queries were answered and I was able to make an informed decision because of it.

The girl made my problem go away without any hassle

Wonderful service

Just moved my broadband, the move was seamless and thing are working ok at the moment thank you

Took long time to answer but operator was very helpful when answered.

Quick to get through to customer service. All queries answered

Clear discussion

Sorting my issue changing to fixed plan before July, very polite and listened to me, sorted this very quickly . Very happy with outcome

Always found them helpful if I had a query

I know exactly what I will be paying monthly for the year. And the charges are reasonable

I am quite happy with this company in regards to Gas, Electricity and cashback card. Their bills are easy to understand, and the regular reviews work well. The only drawback is the cost of landline telephones and WiFi, partly due to the necessity to have old core networks.

So far, so good. I do not yet have a smart meter and, therefore, need to send readings each month end. My previous supplier would send reminders via email but Utility Warehouse do not; reminders would be helpful. Installation of my smart meter is taking a lot longer than promised - over 5 months so far!

Operatives always friendly and helpful. Engineers always professional

Staff are always helpful and polite with plenty of patience. My problem was sorted very quickly, it invoked a refund which I received promptly. I never fear ringing UW not like some companies where you take a deep breath before you start.

I’ve never had an issue where I’ve needed to contact them. Very clear communication.

Reasonable prices , good communication and very helpful , and friendly people.

Very helpful member of staff

People who are patiently answering any questions, they are knowledgeable, professional human beings. The services on offer are very very good. For me it is also like a one-stop-shop.

I had a query and Andrew at customer service was helpful and able to answer my questions.

Never had an issue and when I changed over to UW after moving house everything was made easy and set up everything I wanted in quick response very happy with everything never had to phone up and ask anything after that as never had any issues but I feel if anything came up they would sort it promptly and efficiently I wouldn’t change my provider now after receiving the service that I have done . And not as expensive as I was paying with previous providers that in its self is a big bonus! Thank you to all the team !

Good competitive prices, enjoying the cash back program. Easy company to deal with if you have any questions. Very happy with UW.