Don’t just take it from us

customer support

We've been with UW for about 10+yrs very happy customers

At 84, with slow fingers after operations I find most computer systems difficult to follow with my growing inpatience not helping. Utility Warehouse have easily straight forward forms to complete, know when humans should become involved and always seem to give acceptable quotes. I actually replied "happy customer" on a house insurance quote! Over 20 years I have had a couple of hiccups on heating due to unusual circumstances but both were dealt with satisfactorily. Prices are always competitive which combined with good service and contact I have had no reason to worry in a very difficult and confusing markets. They do understand the importance of keeping existing customers happy.

Free upgrade, reliable, UK based call centre which useful if there any issues, but had very little and minor issues with the Internet over years or two ago.

Utility Warehouse offered an upgrade to full fibre broadband at no extra cost. A date was set and the engineer arrived on time and completed the job quickly and efficiently. However one problem was noticed after he had left - we had no landline telephone connection. I reported this to UW and they acknowledged the problem and set about rectifiying it. This was clearly a problem for 24 hours but they had corrected the problem by the following day. I was very happy with the response and was kept fully informed of the work being done. A problem understood and solved - well done UW.

I was recently upgraded to full fibre and did have a few issues to begin with but after contacting the support team the problem was resolved within 24 hours and at the moment my broadband is working perfectly

Engineer arrived on time Job completed satisfactorily. A problem arose with telephone line the next day. A call to technical dept was answered quickly and I was talked through how to rectify the problem.

Good value never had any problems all ways good Value

Great rate & customer service! Well done UW!

U. W. have always treated me in an honest manner. IE. Returning over payments and have excellent customer services.

Good customer sevice

The upgrade was carried out by City Fibre who were subcontracted by Utility Warehouse. The first phase outside the house was carried out a few weeks ago. The fibre was routed under the drive and connected to a communal junction box. A neighbour wanted this done as he needed full fibre for his business. I understood that the copper wire connection would soon be discontinued and agreed to the work. The second phase was carried out again by City Fibre. Note all services were free. The ONT box was fitted in the house and a fibre link was connected to it. The ONT was connected to the UW router and my internet connected straight away. 24 hours later my BT phones connected electronically. Please note that I had to put a small shelf in the entry corner of the house for my phone and router after City Fibre had gone. I also connected up an old style phone using a standard telephone cable. It works perfectly but not via copper wire, but from the ONT fibre to wire conversion.

I have been with utility warehouse for many years for my gas, electric and broadband. I have just taken out home insurance which was much cheaper than my current provider. The staff where very helpful and knowledgeable.

Members of staff were understanding of my requirements and did their utmost to help . good comunication whilst dealing with the matter should also be noted.

Good service, keep us informed at what is going on. Reasonable deal compared to other companies

The customer service is very good, if the waiting times on the phone weren't so long, I would have given a 5 star rating.20

Great savings and really like the cashback card! The transition was mostly smooth (gas, broadband, digital phone line, SIM all no issues). Just a problem with the electricity switch and nearly three weeks later it's not sorted which means the account with the old provider isn't closed and we can't get a refund of our credit balance with them.

Your representative was able to acknowledge that I had asked to be put on a fixed tariff and this had not happened. Confirmed it was now in place. Very helpful and able to deal with my problem

Very quick, clean and tidy working when installing fibre broadband. Problem with starting full use of broadband efficiently dealt with by call centre. All in all, great service

Good service

always very helpful

I found the lady very helpful to me with my questions

Everyone tries to be helpful answered my questions.

Useful intact email them ask replace new eight blubs then they post me pracel new led blubs so fitting perfect . Great .no problem Thank you . It was very helpful friendly good service.

I was having problems making phone calls and UW sorted it efficiently

Problem took a while to conclude but was to everyone's satisfaction in the end.

The service u gave me. Was very professional I'm very happy with your help

Great value, easy to use app, extra discounts either card, kept updated with increased cost, so far the best deal on fuel, Gas & electric, the best decision I made when I joined UW High recommended

UW are excellent but Broadband too much in my opinion, would be nice to have more SIMs at reduced price but cannot have everything I guess but overall really pleased with UW

Listening to the problem and helping to sort it in a professional way.

Good interchange with Staff member James

I spoke to Logan he was very helpful and explained everything I needed to know. He was very clear.

Very helpful and sorted my issue with ease

I was out of contract therefore asked for a new contract. Contact was very informative and gave clear information. Clear instructions by staff member on follow up for full fibre installation was very good. Let's see how good it all turns out in a couple of weeks?

I have just lost my husband and the advisor was very sympathetic and helpful

I contacted utility and they were very helpful everything was sorted in no time no hassle all straightforward

Very helpful excellent advice thank you

Always polite and helpful