Don’t just take it from us

It only takes a phonecall and Utility Warehouse sorts everything. Staff are very helpful and polite. We received the new router in good time ready for our new activation date. We are very happy with the service provided by UW .

Excellent price and good customer care.

I like your customer service. The person who spoke to me was courteous and professional. He ensured I was the account holder before anything else. My case was a bit complicated because the account holds three phone numbers of different people. My husband was enquiring about the activation of his eSiM card but had difficulty accessing the account because the account was in my name. He was angry but because of the customer service team's courtesy, politeness and the concept of 'the customer is always right the problem was solved amicably.

Is little be hard contact on the phone

Always found the company over many years to be helpful and the utilities fairly costed.

Answered my query and was very pleasant

Excellent service, very helpful but mainly saves me a fortune on many accounts I use.

Very heLpful staff easy to contact very happy with this supplier

Customer service was human and helpful and resolved my queries. All staff I interacted with were very good.

UW treat customers fairly.

I have been with UW for 10 years and they are the only people who provide all utilities under one roof as far as I know. They always offer high quality services and usually offer compensation if they don’t. If I could improve one thing I would try to cut down waiting times on my customer service calls but I suppose that is a common problem nowadays.

UW. Have been very helpful and understanding while I haven't been well and got behind a little bit with my Bill ..the only trouble I have is trying to get on the app . thankyou..

Look good with UW thank you

Really happy with Utility Warehouse the whole process was quick, the service has been reliable, and the price is spot on. It’s made managing everything much easier, and I’m glad I made the switch.

Really happy with Utility Warehouse the whole process was quick, the service has been reliable, and the price is spot‑on. It’s made managing everything much easier, and I’m glad I made the switch.

Fantastic people!

Easy to get through to you

Using EW is so easy, you only pay for energy that you use and not have a build up of money in a companies account

Good service

Always helpful and professional. Enquiries dealt with and answered promptly.

So far it's been ok. Good Customer service so far. Roll on the 5th of 8 of August. Should be on. A Smart meter Customer.so I can keep on. My meter and.my money.

Utility Warehouse recently went above and beyond with their customer service after I'd had an issue with them reducing my monthly direct debit and using the credit i had built up against a monthly bill despite me asking them not to. They listened, they resolved and they made me feel that I was a valued customer. Luke the customer service agent was amazing and a credit to UW

Good service fast quote realistic numbers

I wanted to work out if I had the best way of paying my gas and electric bill I am very happy with the plan I am using so staying on it 😊The man who talked me through was such a help . Thank him please. I find working on internet on my iPad a strain on my eyes, for me I need to speak with a real person here in the uk . Thanks U W for your service 😊

I can always speak to someone on the phone and they have always resolved and problems. Not a problem with my services just me not understanding what to do !!!And a big plus is the lady who signed me up regularly checks in with me even after me being with UW for years. Excellent customer service and honest. Which is a rare thing. You’ve saved me hundreds over the years. So a big thank you to all your staff 👍

When phoning my monthly F.I.T through, I receive nothing but help, politeness and understanding that not everyone wants to give their readings on line.

The agent I spoke to (Norbit) was just great and perswayded me to stay.

The only criticism I would make (and it is irritating) is the long wait and the message about experiencing an unusual level of activity as soon as you get through.

The advisor on the phone was very helpful, informative and polite. He answered all my questions and was very patient

I highly recommend UW to my friends and family and have got our aunt signed up also UW is great value and I advise anyone to give them a try

you can do give the name clear with the person talking on the phone. please and thank you at the end of the phone.

Responsive and very thorough. My issue was taken seriously from start to finish.

Initial experience 💯 Effective and Efficient Service.

Your operative arrived on time and fixed the problem quickly John

Lovely lady answered my call after usual press this etc. She was very, very patient with me as I couldn't read number on base of smart meter. She said that I will receive new meter in the post in 7 to 10 days, If it arrives I will be very satisfied.

Muhammad was patient and extreme knowledgeable. He carefully explained everything and made sure I was happy with the contract. Unfortunately we did not renew our broadband contract as we were offered a better deal elsewhere.

Good customer service

My query was resolved very quickly and the person was really helpful l.