UW customers across Great Britain can get a free upgrade to smart meters. So you can understand your energy usage and take steps to save money.
The legal bit
* Over 20% of UW customers who switched to a smart meter saved at least 667kWh of electricity per year compared to their own previous year’s usage. This works out to savings of £138 based on the average regional cost of our Green Fixed 14 tariff. Analysis taken in July 2021 against 48,478 customers who made the switch to smart in 2020.
Here are a few of the great benefits you'll enjoy with a free upgrade.
We’ll let you know when engineers are available in your area. Then simply follow our booking instructions.
Our expert engineer will visit you on your chosen day. The upgrade usually takes around two hours.
You’ll be able to see your energy usage in real time on your free smart meter display.
Choose to pay in advance with a smart prepayment meter. It’s now easier than ever.
Top up from home (or anywhere) in minutes. Easily see your remaining balance, and how much energy you’ve used on a free in-home smart meter display. And set budgets and alerts, so you never run out of credit.
Smart meters can help customers to control their energy usage so they use less. It's a small part of leading the UK to a cleaner and more efficient energy system.
And they pave the way for innovation, helping UW provide you with exciting new services and even more savings.
And with the display it’s interesting to be able to see which things use how much energy.”
Mr. Christopher Ford, Southall
I now know to turn a thing or two off I’m using too much. It’s a lot easier not having to check and send meter readings too!”
Miss. Joanne Willock, Sheffield
26 July 2021 - Utility Warehouse is delighted to say we've now reached 60% of our energy customers having a smart meter installed
3 May 2021 - At UW, we're really proud of our record on smart meters. UW customers are able to get free smart meters, that can help them manage their electricity usage.
21 April 2021 - Smart Meters are important for a number of reasons. UW customers are able to ensure their bills are accurate and they have a clear view of their usage, amongst many other things.
Learn here how smart meters help you easily pay for your energy in advance.
Learn how to make the most of your smart meter and smart meter display with our guides.
Find solutions to common questions here.
See how your smart meter data works, and how to change how often your smart meter sends us readings. More details here.
Discover simple ways to use less energy at home and save money here.
We shed light on some of the false rumours about smart meters here.
If you have an in-home smart meter display at your current property (the device that shows you how much energy you’re using), please leave it behind along with any guides you were given.
You can find more information on what to do when you’re moving home here.
We're signed up to a code of practice that protects you and makes sure we give you all the information you need when you upgrade to smart meters. Find out more here.
Read more here about the move towards a smarter, greener Britain.
During smart meter installations, keeping our customers and engineers safe is our highest priority. Our safety procedures minimise any risk during the appointment.
Find out more here.
Read what other UW customers had to say about their smart meter here.