Switching couldn't be easier.

If you’re new to UW, sign-up here and start by choosing your plan.

If you’re an existing UW energy, mobile, or insurance customer, you can add broadband to your bundle by logging into your account.

We'll handle the entire process and it only takes about 14 days. You'll keep your existing telephone number, and if you don’t have a telephone line we can install one for you.

No, once you’ve signed up to UW and chosen your broadband package, leave it with us and we'll let your existing provider know you're switching. You can learn more about that here.

However, if you're currently a Virgin customer, you will need to call them after your line is working with us and ask them to cancel the service. Start your switch today.

The UK is in the process of replacing its traditional fibre network with Full Fibre broadband, which means that it’s not available everywhere just yet.
To find out if your address is Full Fibre-ready, click here to sign up to UW and see if you’re eligible to make the switch.

More and more households across the UK are getting Full Fibre every day. With 40% of UK households already Full Fibre-ready, Openreach are working hard to support the UK Government's goal of making Gigabit capable broadband available to more than 99% of premises by 2032.

If you’re looking to upgrade from one of our standard broadband packages or want to add Full Fibre to your bundle, get in touch with us here – we’re always happy to help.

If you’ve never had Full Fibre broadband before in your home, you’ll need an engineer to come and install a special FTTP modem that connects to your router. We’ll arrange an installation date and time for you, which you can track in the Utility Warehouse app.

Here’s a run-through of what will happen:

1. You’ll agree on how to get the connection into your home with the engineer.

2. The engineer will drill a hole from the outside of the property for the Full Fibre cable.

3. The engineer will install a junction box on the outside wall and run the Full Fibre cable.

4. Once the cable is fed through the wall, the engineer will install an Optical Network Terminal, also known as an ONT box. This is where your router will connect.

Once your ONT box is installed, you’ll be ready to set up your Full Fibre router and access the internet.

If you’ve not had Full Fibre at your property before, an engineer will need to visit. The installation will then take around three hours. If you already have Full Fibre at your property with another provider, we can switch you to Utility Warehouse remotely.

Yes, you can. But you'll need to make sure your router isn't locked by your previous provider. When you sign up to us, we'll send you your username and password, so you connect your own router.

With our superfast Full Fibre Broadband options, your router needs to be Very High-Speed Digital Subscriber Line (VDSL) compatible. If it's not, it won't work with our broadband service.

If you need a router, we can send you one too. Start your switch today.

Broadband connections depend on lots of factors, which can affect the speed you get at home. This is why we refer to our broadband package speeds as averages.

Here are some things that can affect your broadband speed:

• Connection type — How your property is connected to the exchange. Copper wires used in FTTC aren’t as efficient as fibre optic cables used for FTTP. Learn more about FTTC vs FTTP here.

• How many devices are connected to your router — Each device uses up bandwidth, which can slow down your internet speed. Using the internet in peak hours, when there are more people in your area connected to the network, can also cause a slower speed.

• Router — If your router is far away from your devices, or blocked by thick walls or doors, this can also slow you down. Cable connections also tend to be faster than wireless ones.

Yes, our broadband is unlimited, so you can stream, scroll, and video call without limitations.

Utility Warehouse uses the TalkTalk network to provide its broadband and landline services to customers.

Utility Warehouse uses the TalkTalk network to provide its landline services to customers.

Information on our broadband tariffs, upfront and ongoing charges, and early termination fees can be found here.

If you've selected Whole Home Wi-Fi with your broadband package, you'll receive an Amazon eero device to help extend the range of your Wi-Fi.

To get set up, simply follow the steps here.

Yes, our Full Fibre Broadband uses the latest technology to deliver high-speed internet to your home, and it doesn’t need a landline to work. This means you can enjoy superfast broadband without paying for a phone line as well. Read more about whether you need a landline for broadband.

A good broadband speed depends on how many devices your household is using and the level of your usage. At UW, we offer a range of broadband packages that suit the different needs of our customers.

• Ultra: 35Mbps — This is the recommended speed for streaming HD videos, casual gaming, or small home office use. This should support a few devices connected simultaneously without significant slowdown.

• Ultra Plus: 63Mbps — At 63Mbps, you will experience smoother video calls and can use more devices in your home without impacting your performance. 

• Full Fibre 150: 152Mbps — If your household frequently streams in 4K, engages in competitive online gaming, or has multiple devices heavily using the internet at the same time, speeds of 152 Mbps will keep up with your broadband usage.

• Full Fibre 500: 500Mbps — With 500Mbps, you can confidently run many devices at a heavy usage, or for professional needs like home-based servers or intensive online operations.

• Full Fibre 900: 944Mbps — 944Mbps is perfect for the busiest households. You can stream 4K on multiple devices at the same time, with no slow downs.

Find out more about what broadband speed you need here.

Utility Warehouse Partners work as licensed distributors of UW’s services. They're formally registered with the company, and introduce new people to Utility Warehouse, explain their services, and help them sign up.

By signing up to our services via our Partners, you’ll get tailored help finding a deal that fits your needs. Find the nearest Partner to you here.

For some simple tips to help you stay safe and secure when you're using websites and apps, plus how to detect an SMS scam, head here.