Broadband

Our Which? Recommended broadband service offers high speeds, free wireless routers, free connection, unlimited data, and free calls to other UW customers.

Super fast

With our award-winning broadband services, you get the fastest possible speed available to you. 

Simple set-up

We offer a free wireless router, free connection, and assistance from our UK-based team.

Free calls

Enjoy unlimited free landline and mobile calls to other UW customers, all day, every day.

More ways to save

Get as much as £200 towards the costs of switching all your services from your old provider to UW.*

Enjoy as much as 7% cashback at 50 top retailers with our exclusive UW cashback card.**

Go green with free, energy-efficient LED light bulbs in your home, for as long as you're with us.***

The legal bit

*£200 to help you switch

The maximum credit of £200 is only available to customers who take out home phone, broadband and at least one mobile service which is live on their account on the date their claim is submitted and for 12 months after the credit is applied.

Please see our terms and conditions for further information and eligibility criteria.



**Cashback card
You can earn unlimited CashBack from our Retail Partners each month. Purchases from other retailers are eligible for CashBack on general spend of up to £1,000 per month. 1% CashBack at non-partner retailers is available for Visa issued cards only; the minimum of £120 CashBack each year assumes a monthly spend of at least £1,000 using the CashBack card for eligible transactions, guided by the average UK household spend recorded in the Office of National Statistics data for 2017. “The UK’s Best” claim is supported by a direct comparison with other CashBack cards on the market; for more detail see our website. Exclusions apply. Calculated based on Office of National Statistics data for 2017 average UK household spending, excluding housing and mortgage costs, with £650 monthly spend earning 3%-7% CashBack at qualifying UW Retail Partners and £1,000 monthly spend earning 1% Cashback at other retailers.

***Free light bulb replacement service.
a) This service is available to Gold and Double Gold customers who are either (i) an owner-occupier; or (ii) a tenant aged over 30 where we have installed a smart meter in their property. All the light bulbs in your home will be changed provided we have an LED equivalent, and your existing bulbs are safely and easily accessible. The typical value of £300 - £500 is based on 39 LED bulbs at an average retail price of £8 plus a £100 charge for fitting. Lifetime Guarantee only applies provided you have your landline, broadband and mobile services with us on the date you request a replacement; otherwise a three-year warranty applies. Other exclusions apply. 15% quoted saving based on a typical household using 2,900 kWh of electricity, where 39 traditional light bulbs are changed to LEDs, with an average reduction of 45W per light bulb (eg. from 50W to 5W) and where each LED light bulb is used for an average of 45 minutes per day. If we fit new LED light bulbs in your home and you cease to take any landline, broadband or mobile service from us within the following two years (which you were taking at any time after you requested our free light bulb replacement service), you'll need to pay a contribution towards the cost of the LED bulbs we provided; the size of this contribution varies between £2 - £8 per bulb, depending on how long your bulbs have been installed. This offer can be withdrawn at any time. Full T&Cs are on our website.

FAQs

How do I switch my broadband?

Switching couldn't be easier. We'll handle the entire process and it only takes about 14 days. You'll keep your existing telephone number too. And if you don’t have a telephone line we can install one for you. To start your switch click here.

Do I have to tell my current provider I'm leaving?

No, leave this with us and we'll let them know you're switching. However, if you're currently a Virgin customer, you will need to call them after your line is working with us and ask them to cancel the service. To start your switch click here.

How can I find out what speed I’ll receive?

The speed available on your line can be affected by:
 

  • How far your property is from the telephone exchange or street cabinet. 

  • The quality of your telephone line and internal wiring.
     

The actual speed you receive can be affected by:
 

  • The processing power of your PC / devices.

  • How many people are sharing your broadband connection.

  • Whether you use a wireless or cable connection between your router and PC, laptop or other connected devices.

  • If using a wireless connection; where you keep your router.

  • The speed of websites that you visit.

  • If you connect at peak times, such as evenings, weekends or major sporting events.

  • Network capacity.
     

To check for a speed estimate click here.

Can I use my own router?

Yes, you can. But you'll need to make sure your router isn't locked by your previous provider. When you sign up to us, we'll send you your username and password, so you connect your own router.
 

With our superfast fibre-optic Ultra Broadband options, your router needs to be Very High-Speed Digital Subscriber Line (VDSL) compatible. If it's not, it won't work with our broadband service.


If you need a router, we can send you one too. To start your switch click here.

Can I make telephone calls?

Yes, all UW broadband options include a telephone service. Enjoy unlimited free landline and mobile calls to other UW customers and access to a range of great value additional services and call bundles. To start your switch click here.