Switching couldn't be easier. We'll handle the entire process and it only takes about 14 days. You'll keep your existing telephone number too. And if you don’t have a telephone line we can install one for you. To start your switch click here.

No, leave this with us and we'll let them know you're switching. However, if you're currently a Virgin customer, you will need to call them after your line is working with us and ask them to cancel the service. To start your switch click here.

The speed available on your line can be affected by:

• How far your property is from the telephone exchange or street cabinet. 

• The quality of your telephone line and internal wiring.
   

The actual speed you receive can be affected by:

• The processing power of your PC / devices.

• How many people are sharing your broadband connection.

• Whether you use a wireless or cable connection between your router and PC, laptop or other connected devices.

• If using a wireless connection; where you keep your router.

• The speed of websites that you visit.

• If you connect at peak times, such as evenings, weekends or major sporting events.

• Network capacity.

Yes, you can. But you'll need to make sure your router isn't locked by your previous provider. When you sign up to us, we'll send you your username and password, so you connect your own router.

With our superfast fibre-optic Ultra Broadband options, your router needs to be Very High-Speed Digital Subscriber Line (VDSL) compatible. If it's not, it won't work with our broadband service.

If you need a router, we can send you one too. To start your switch click here.