Save more with our special offer: give your home
fast, reliable broadband for just £20 a month for
the first six months.
Our special offer is available when you sign up to all of our services.
The legal bit
*Includes 10% Gold discount.
Say goodbye to frustrating Wi-Fi dead zones, thanks to our unique partnership with Amazon and their latest eero devices.
Each device usually costs £100, but as a UW customer you can get them for just £2.50 a month per device, starting with three eeros and with the option to upgrade with more.
Our broadband service is trusted by over 300,000 customers. We offer high speeds, free connection, a great range of routers, unlimited data, and free calls to other UW customers. Now that's great service.
By bundling all your home services with us, we can provide everything you need in one simple bill. And the more services you take, the more you’ll save. That's why we’ve been recognised as Which? Awards Utilities Brand of the Year 2020.
£200 towards any early termination fees with existing suppliers
30 days to change your mind, and switch away without penalty
Double the Difference after 12 months if you don’t save
The legal bit
'Up to' savings
Up to' savings shown combine savings comparisons from any energy or telephony service applicable to that bundle.
For telephony services, savings are the average available. Landline/broadband: our fixed line broadband (incl. 10% discount for Gold Talk & Double Gold) compared to BT, EE, Plusnet, Shell, SSE, Sky, TalkTalk standard price ADSL broadband product or nearest equivalent across a three year period, including line rental, call charges and additional costs such as calling features. Average saving of £16.63 over three years. Mobile: our Unlimited tariff with an iPhone 12 64GB on a 24 month contract compared to EE, GiffGaff, ID, O2, 3, Virgin, Vodafone equivalent including line rental and additional costs such as mobile handset upfront costs. Average saving of £43.88 over 24 months. Information correct as of 19 April 2021.
Energy savings and guarantee are compared to the Ofgem calculated Price Cap level (which is typically where most large suppliers variable tariffs are priced), based on payment by direct debit for typical household consumption of 2,900 kwh general domestic electricity and 12,000 kwh gas. Our Energy Price Guarantee does not apply to our Double Gold Fixed and green Fixed tariffs. Information correct as of 22 April 2021.
Market-leading Unlimited mobile tariff
Unlimited data, calls and texts every month when you use your SIM in a personal mobile device. First Unlimited SIM for just £20 per month, then get up to three additional Unlimited SIMs for just £10 each. Rolling 30 day contract - subject to the Residential Fair Usage Policy. Terms & conditions apply.
You can earn unlimited cashback of up to 7% from our Retail Partners each month. Purchases from other retailers are eligible for cashback on general spend of up to £1,000 per month. 1% cashback at non-partner retailers is available for Visa issued cards only. terms & conditions apply.
Whole Home WiFi with eero devices
Mesh WiFi to extend signal reach for larger homes. £2.50 per eero, per month (plus postage and packaging). Number of eero devices required depends on the size of your property. eero devices can only be taken where you take our broadband service and at least one other service. eero devices are rented to you and must be returned undamaged at the end of the contract. eero devices are locked to the UW network. Terms & conditions apply.
10% off Phone and Broadband
Switch your mobile to us as well, and we’ll give you an extra 10% discount on the cost of your broadband and line rental that could save you over £40 a year! Additional requirements apply to customers who are tenants. Terms & conditions apply.
Energy always cheaper than Ofgem’s Fair Price
When you switch your gas and electricity to us, we guarantee you will save money compared to the Ofgem calculated Price Cap level (which is typically where most large suppliers variable tariffs are priced). So once you switch to us, you'll never need to switch again!
5-star rated Boiler & Home cover available
Emergency repairs on home essentials - from heating and plumbing, to drains, roofing and electrics. As rated by independent insurance experts, Defaqto and Moneyfacts.
Our best value energy and 100% renewable electricity
Our green fixed tariff (available only as part of the Double Gold bundle) means new customers who take all of our services can power their homes with 100% renewable electricity.
A woodland tree in your name
We’ll fund the planting of a tree for every new customer who takes all of our services. The tree will be planted in the UW Woodland in Bryn Arw in the Brecon Beacons.
£200 to help you switch
When you switch your Home Phone, Broadband and Mobile to us, we'll give you up to £200 towards any termination fees you have to pay to your current providers. Additional requirements apply to customers who are tenants. Terms & conditions apply.
30 days to change your mind
If you’re new to UW and sign up as a Double Gold customer you can cancel any of the following services within 30 days - Home Phone, Broadband, ‘SIM only’ connections, Electricity, Gas and Boiler and Home Cover. You just need to pay for any installation costs and costs you have incurred by using these services. You must also return any equipment we have supplied to enable you to use these services (complete, undamaged and in its original packaging). Terms & conditions apply.
Double the difference
This is your guarantee of saving money when you join UW as a Double Gold customer. We are so confident you will save money overall, compared with your current suppliers, that we'll give you back 'Double the Difference' if you don't! Terms & conditions apply.
11 June 2021 - Spending more time working from home has shown just how important that little router in the corner of the room is.
8 March 2021 - The future of broadband is here. Utility Warehouse is proud to offer Full Fibre to the Premises for our customers.
12 February 2021 - Need help setting up your UW router? Whatever your router, we can help.
Switching couldn't be easier. We'll handle the entire process and it only takes about 14 days. You'll keep your existing telephone number, and if you don’t have a telephone line we can install one for you. Start your switch today.
No, leave this with us and we'll let them know you're switching. However, if you're currently a Virgin customer, you will need to call them after your line is working with us and ask them to cancel the service. Start your switch today.
The speed available on your line can be affected by:
How far your property is from the telephone exchange or street cabinet.
The quality of your telephone line and internal wiring.
The actual speed you receive can be affected by:
The processing power of your PC / devices.
How many people are sharing your broadband connection.
Whether you use a wireless or cable connection between your router and PC, laptop or other connected devices.
If using a wireless connection; where you keep your router.
The speed of websites that you visit.
If you connect at peak times, such as evenings, weekends or major sporting events.
Yes, you can. But you'll need to make sure your router isn't locked by your previous provider. When you sign up to us, we'll send you your username and password, so you connect your own router.
With our superfast fibre-optic Ultra Broadband options, your router needs to be Very High-Speed Digital Subscriber Line (VDSL) compatible. If it's not, it won't work with our broadband service.
If you need a router, we can send you one too. Start your switch today.
Information on our tariffs and charges can be found on our website.