Terms & Conditions

General

• Residential Products & Services (until 31 March 2025)

• Residential Products & Services (from 1 April 2025)

• UW Price Pledge (available to eligible customers joining on or after 22 April 2024)

• Partner Sign-Up Bill Credit

• £100 Switch & Save bonus

• Boiler installation services

• Our light bulb service

• 'Refer-a-Friend'

• Deemed Contract

• Shareholder Discount Scheme

• Account number cancellation form

• Cancellation, complaints and extra info

• Smart Love2Shop Summer 2024 Prize Draw

Energy - Fixed Saver

• UW Fixed Saver 43

• UW Fixed Saver 42

• UW Fixed Saver 41

• UW Fixed Saver 40

• UW Fixed Saver 39

• UW Fixed Saver 38

• UW Fixed Saver 37

• UW Fixed Saver 36

• UW Fixed Saver 35

• UW Fixed Saver 34

• UW Fixed Saver 33

• UW Fixed Saver 32

• UW Fixed Saver 31

• UW Fixed Saver 30

• UW Fixed Saver 29

• UW Fixed Saver 28

• UW Fixed Saver 27

• UW Fixed Saver 26

• UW Fixed Saver 25

• UW Fixed Saver 24

• UW Fixed Saver 23

• UW Fixed Saver 22

• UW Fixed Saver 21

• UW Fixed Saver 20

• UW Fixed Saver 19

• UW Fixed Saver 18

• UW Fixed Saver 17

• UW Fixed Saver 16

• UW Fixed Saver 15

• UW Fixed Saver 14

• UW Fixed Saver 13

• UW Fixed Saver 12

Energy - Fixed

• UW Fixed 43

• UW Fixed 42

• UW Fixed 41

• UW Fixed 40

• UW Fixed 39

• UW Fixed 38

• UW Fixed 37

• UW Fixed 36

• UW Fixed 35

• UW Fixed 34

• UW Fixed 33

• UW Fixed 32

• UW Fixed 31

• UW Fixed 30

• UW Fixed 29

• UW Fixed 28

• UW Fixed 27

• UW Fixed 26

• UW Fixed 25

• UW Fixed 24

• UW Fixed 23

• UW Fixed 22

• UW Fixed 21

• UW Fixed 20

• UW Fixed 19

• UW Fixed 18

• UW Fixed 17

• UW Fixed 16

• UW Fixed 15

• UW Fixed 14

• UW Fixed 13

• UW Fixed 12

• UW Fixed 11

• UX Fixed 10

• UW Fixed 9

• UW Fixed 8

• UW Fixed 7

• UW Fixed 6

Energy - EV

EV Tariff Terms & Conditions

Energy Tariff Information

• Energy Tariff Information Label

• Smart Export Guarantee (SEG)

Broadband

• CityFibre 6 Months Free Full Fibre Broadband Promotion

• January 2024 Broadband Promotion

• Existing UW Customer Promotional Offer

• £20 Broadband offer

• Signal booster service 

• Free Broadband for life (for Partners)

• Broadband traffic management policy

Mobile

Residential Mobile Fair Usage Policy (all customers and mobile tariffs from 1 April 2024)

Mobile & Broadband Claims

Mobile Claim Substantiation February 2025
Mobile Claim Substantiation February 2024
Broadband Claim Substantiation February 2024

Cashback Card

• Cashback Card (From 1 July 2024)

• Cashback Magic Terms and Conditions (July 2023)

• Cashback Card participating retailers

UW for Business

• UW for Business Terms and Conditions for Products and Services (from 19 August 2024)

• UW for Business Terms and Conditions for Products and Services (until 18 August 2024)

• UW for Business Fixed 1 Terms and Conditions

• UW for Business Deemed Contract (Energy) Terms and Conditions

• Business Mobile Fair Usage Policy

Partner Referral Incentives

• £100 Bill Credit Terms & Conditions

• Partner Referrals Free Energy Club

• Mortgage Freedom/The £20K Giveaway

• The £20K Giveaway Prize Draw

• 'Win-A-Mini' Prize Draw - recent winners

• 'Win-A-Mini'

Insurance

• Insurance terms of business

Bill Protector

• Bill Protector Insurance Product Information Document - Effective from 1 April 2024

• Bill Protector Evidence of Cover - Effective from 1 April 2024

• Bill Protector Evidence of Cover - Effective from 1 October 2024

Income Protector

• Income Protector Insurance Product Information Document - Effective from 1 April 2024

• Income Protector Evidence of Cover - Effective from 1 April 2024

Insurance Substantiation

• Boiler & Home Cover - Savings Substantiation

Previous terms and conditions

• Previous terms and conditions