Question 1

General

Accepted Answer

• Residential Products & Services
• UW Price Pledge (available to eligible customers joining on or after 22 April 2024)
• Partner Sign-Up Bill Credit
• £100 Switch & Save bonus
• Boiler installation services
• Our light bulb service
• 'Refer-a-Friend'
• Deemed Contract
• Shareholder Discount Scheme
• Account number cancellation form
• Cancellation, complaints and extra info
• Love2shop New Customer Offer
• Smart Love2Shop Summer 2024 Prize Draw
• Free Energy Club for Customers
• National League - Prize Draw 2026
• £5 credit for MyAccount
• Household Chancellor Competition Prize Draw 2026

Question 2

Origin Customers

Accepted Answer

• Terms and Conditions for Origin Customers
• Our tariff guides
• £5 My account credit

Question 3

TalkTalk Customers

Accepted Answer

• Terms and conditions for TalkTalk customers
• Our tariff guides
• Cashback Card Welcome Credit - TalkTalk customers (March 2026)

Question 4

Energy - Fixed Saver

Accepted Answer

• UW Fixed Saver 99
• UW Fixed Saver 98
• UW Fixed Saver 97
• UW Fixed Saver 96
• UW Fixed Saver 95
• UW Fixed Saver 94
• UW Fixed Saver 93
• UW Fixed Saver 92
• UW Fixed Saver 91
• UW Fixed Saver 90
• UW Fixed Saver 89
• UW Fixed Saver 88
• UW Fixed Saver 87
• UW Fixed Saver 86
• UW Fixed Saver 85
• UW Fixed Saver 84
• UW Fixed Saver 83
• UW Fixed Saver 82
• UW Fixed Saver 81
• UW Fixed Saver 80
• UW Fixed Saver 79
• UW Fixed Saver 78
• UW Fixed Saver 77
• UW Fixed Saver 76
• UW Fixed Saver 75
• UW Fixed Saver 74
• UW Fixed Saver 73
• UW Fixed Saver 72
• UW Fixed Saver 71
• UW Fixed Saver 70
• UW Fixed Saver 69
• UW Fixed Saver 68
• UW Fixed Saver 67
• UW Fixed Saver 66
• UW Fixed Saver 65
• UW Fixed Saver 64
• UW Fixed Saver 63
• UW Fixed Saver 63
• UW Fixed Saver 62
• UW Fixed Saver 61
• UW Fixed Saver 60
• UW Fixed Saver 59
• UW Fixed Saver 58
• UW Fixed Saver 57
• UW Fixed Saver 56
• UW Fixed Saver 55
• UW Fixed Saver 54
• UW Fixed Saver 53
• UW Fixed Saver 52
• UW Fixed Saver 51
• UW Fixed Saver 50
• UW Fixed Saver 49
• UW Fixed Saver 48
• UW Fixed Saver 47
• UW Fixed Saver 46
• UW Fixed Saver 45
• UW Fixed Saver 44
• UW Fixed Saver 43
• UW Fixed Saver 42
• UW Fixed Saver 41
• UW Fixed Saver 40
• UW Fixed Saver 39
• UW Fixed Saver 38
• UW Fixed Saver 37

Question 5

Energy - Fixed

Accepted Answer

• UW Fixed 99
• UW Fixed 98
• UW Fixed 97
• UW Fixed 96
• UW Fixed 95
• UW Fixed 94
• UW Fixed 93
• UW Fixed 92
• UW Fixed 91
• UW Fixed 90
• UW Fixed 89
• UW Fixed 88
• UW Fixed 87
• UW Fixed 86
• UW Fixed 85
• UW Fixed 84
• UW Fixed 83
• UW Fixed 82
• UW Fixed 81
• UW Fixed 80
• UW Fixed 79
• UW Fixed 78
• UW Fixed 77
• UW Fixed 76
• UW Fixed 75
• UW Fixed 74
• UW Fixed 73
• UW Fixed 72
• UW Fixed 71
• UW Fixed 70
• UW Fixed 69
• UW Fixed 68
• UW Fixed 67
• UW Fixed 66
• UW Fixed 65
• UW Fixed 64
• UW Fixed 63
• UW Fixed 62
• UW Fixed 61
• UW Fixed 60
• UW Fixed 59
• UW Fixed 58
• UW Fixed 57
• UW Fixed 56
• UW Fixed 55
• UW Fixed 54
• UW Fixed 53
• UW Fixed 52
• UW Fixed 51
• UW Fixed 49
• UW Fixed 48
• UW Fixed 47
• UW Fixed 46
• UW Fixed 45
• UW Fixed 44
• UW Fixed 43
• UW Fixed 42
• UW Fixed 41
• UW Fixed 40
• UW Fixed 39
• UW Fixed 38
• UW Fixed 37

Question 6

Energy - Fixed Essentials

Accepted Answer

• UW Fixed Essentials 99
• UW Fixed Essentials 98
• UW Fixed Essentials 97
• UW Fixed Essentials 96
• UW Fixed Essentials 95
• UW Fixed Essentials 94
• UW Fixed Essentials 93
• UW Fixed Essentials 92
• UW Fixed Essentials 91
• UW Fixed Essentials 90
• UW Fixed Essentials 89
• UW Fixed Essentials 88
• UW Fixed Essentials 87
• UW Fixed Essentials 86
• UW Fixed Essentials 85
• UW Fixed Essentials 84
• UW Fixed Essentials 83
• UW Fixed Essentials 82
• UW Fixed Essentials 81
• UW Fixed Essentials 80
• UW Fixed Essentials 79
• UW Fixed Essentials 78
• UW Fixed Essentials 77
• UW Fixed Essentials 76
• UW Fixed Essentials 75
• UW Fixed Essentials 74
• UW Fixed Essentials 73
• UW Fixed Essentials 72
• UW Fixed Essentials 71
• UW Fixed Essentials 70
• UW Fixed Essentials 69
• UW Fixed Essentials 68
• UW Fixed Essentials 67
• UW Fixed Essentials 66
• UW Fixed Essentials 65
• UW Fixed Essentials 64
• UW Fixed Essentials 63
• UW Fixed Essentials 62
• UW Fixed Essentials 61
• UW Fixed Essentials 60
• UW Fixed Essentials 50
• UW Fixed Essentials 49

Question 7

Energy - Fixed Start

Accepted Answer

• UW Fixed Start 99
• UW Fixed Start 98
• UW Fixed Start 97
• UW Fixed Start 96
• UW Fixed Start 95
• UW Fixed Start 94
• UW Fixed Start 93
• UW Fixed Start 92
• UW Fixed Start 91
• UW Fixed Start 90
• UW Fixed Start 89
• UW Fixed Start 88
• UW Fixed Start 87
• UW Fixed Start 86
• UW Fixed Start 85
• UW Fixed Start 84
• UW Fixed Start 83
• UW Fixed Start 82
• UW Fixed Start 81
• UW Fixed Start 80
• UW Fixed Start 79
• UW Fixed Start 78
• UW Fixed Start 77
• UW Fixed Start 76
• UW Fixed Start 75
• UW Fixed Start 74
• UW Fixed Start 73
• UW Fixed Start 72
• UW Fixed Start 71
• UW Fixed Start 70
• UW Fixed Start 69
• UW Fixed Start 68
• UW Fixed Start 67
• UW Fixed Start 66
• UW Fixed Start 65
• UW Fixed Start 64
• UW Fixed Start 63
• UW Fixed Start 62
• UW Fixed Start 61
• UW Fixed Start 60
• UW Fixed Start 59
• UW Fixed Start 58
• UW Fixed Start 57
• UW Fixed Start 56
• UW Fixed Start 55
• UW Fixed Start 54
• UW Fixed Start 53
• UW Fixed Start 52
• UW Fixed Start 51

Question 8

Energy - Tracker Start

Accepted Answer

Tracker Start 1 - April 2026 Tracker Start 1 - July 2026
Tracker Start 2 - July 2026
Tracker Start 3 - July 2026
Tracker Start 4 - July 2026
Tracker Start 5 - August 2026
Tracker Start 6 - September 2026
Tracker Start 7 - October 2026

Question 9

Energy Tracker Plus

Accepted Answer

Tracker Plus 1 - April 2026 Tracker Plus 1 - July 2026
Tracker Plus 2 - July 2026
Tracker Plus 3 - July 2026
Tracker Plus 4 - July 2026
Tracker Plus 5 - August 2026
Tracker Plus 6 - September 2026
Tracker Plus 7 - October 2026

Question 10

Energy - Tracker Saver

Accepted Answer

Tracker Saver 1 - April 2026 Tracker Saver 1 - July 2026
Tracker Saver 2 - July 2026
Tracker Saver 3 - July 2026
Tracker Saver 4 - July 2026
Tracker Saver 5 - August 2026
Tracker Saver 6 - September 2026
Tracker Saver 7 - October 2026

Question 11

Energy - EV

Accepted Answer

• EV Tariff Terms & Conditions

Question 12

Energy Tariff Information

Accepted Answer

• Energy Tariff Information Label
• Smart Export Guarantee (SEG)

Question 13

Energy - Fixed Collective Switch Schemes

Accepted Answer

• Fixed USWTC 1

Question 14

Broadband

Accepted Answer

• 24-month Broadband Recontracting
• CityFibre 6 Months Free Full Fibre Broadband Promotion
• January 2024 Broadband Promotion
• Existing UW Customer Promotional Offer
• £20 Broadband offer
• Signal booster service
• Free Broadband for life (for Partners)
• Broadband traffic management policy
• 12-Month Recontracting

Question 15

Mobile

Accepted Answer

• Go Unlimited Terms and Conditions
• Terms and Conditions for Unlimited Max SIMs and up to four additional SIMs for free
• Unlimited 26 Terms and Conditions
• Residential Mobile Fair Usage Policy (all customers and mobile tariffs from 1 April 2024)
• Terms and conditions for Unlimited Max SIM and up to three additional sims for free

Question 16

Mobile & Broadband Claims

Accepted Answer

Mobile Claim Substantiation February 2025 Mobile Claim Substantiation February 2024 Broadband Claim Substantiation February 2024

Question 17

Cashback Card

Accepted Answer

• Cashback Card promotion (September 2026)
• Cashback Card (From 27 April 2026)
• Cashback Welcome Bonus (April 2026)
• Cashback Card Promotion (April 2025)
• Cashback Card participating retailers
• Cashback Card Welcome bonus ( Sep 2025 )

Question 18

UW for Business

Accepted Answer

• UW for Business Terms and Conditions for Products and Services
• UW for Business Deemed Contract (Energy) Terms and Conditions
• Business Mobile Fair Usage Policy

Question 19

Partner Referral Incentives

Accepted Answer

• £100 Bill Credit Terms & Conditions
• Partner Referrals Free Energy Club
• Mortgage Freedom/The £20K Giveaway
• The £20K Giveaway Prize Draw
• 'Win-A-Mini' Prize Draw - recent winners
• 'Win-A-Mini'

Question 20

Insurance

Accepted Answer

• Boiler & Home Cover Autumn 2026 Promo
• Insurance terms of business

Question 21

Bill Protector

Accepted Answer

• Bill Protector Policy Handbook 5.0 - Effective from 1 November 2026
• Bill Protector Insurance Product Information Document - Effective from 1 January 2025
• Bill Protector Evidence of Cover - Effective from 1 April 2024
• Bill Protector Evidence of Cover - Effective from 1 October 2024

Question 22

Income Protector

Accepted Answer

• Income Protector Insurance Product Information Document - Effective from 28th April 2025
• Income Protector Policy Wording - Effective from 28th April 2025
• Income Protector Insurance Product Information Document - Effective from 1 April 2024
• Income Protector Evidence of Cover - Effective from 1 April 2024

Question 23

Previous terms and conditions

Accepted Answer

• Previous terms and conditions

Question 24

Previous Terms & Conditions

Accepted Answer

For Previous Terms & Conditions click here