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What is Full Fibre?

Full Fibre is the very latest in broadband technology, which uses fibre cables both from the supply to the green cabinets on your street, and from the cabinets to your home. More and more homes across the UK are becoming Full Fibre-ready every day.

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Benefits of Full Fibre

Broadband speeds explained

Not sure which Full Fibre speed you need? Tap on the video to find out how quickly each task will take with each plan.*

If you have lots of people in your household, lots of devices connected to the internet, or like to game or stream 4K video, you’ll probably benefit from faster plans.

Chart data

*The times shown for each task are based on our average download speeds. Your actual speed may vary based on factors including: 

  • The number of people using our network at the same time 

  • The Wi-Fi signal strength in your home

Learn more about broadband speeds, including how to improve them here.

Got a bigger household? Once you’re with UW, you can upgrade to our Whole Home Wi-Fi solution for a strong signal in every corner of your home. Find out more here.

Modernising the nation’s network

 

With the government leading a project to update phone and broadband services across the UK, more and more postcodes are becoming Full Fibre-compatible.

Openreach, who runs the UK's broadband infrastructure, are upgrading the network across the country. 20% of UK households now have Full Fibre, and Openreach is aiming for 25 million households by 2026.

To find out if Full Fibre is already available to you, hit the button below.

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FAQs

Can I get Full Fibre?

Simply click here to sign up to UW and see if your address is Full Fibre-ready yet.

It’s not available to me, will it be?

More and more households across the UK are getting Full Fibre every day. With 20% of UK households already Full Fibre-ready, Openreach’s goal to hit 25 million by 2026 means they’re working hard to get to everyone as soon as possible.

How do I switch to UW?

You can switch in a few clicks here.

I’m with UW, how do I get Full Fibre?

Get in touch with us here – we’re always happy to help.

How long does it take to install?

If you’ve not had Full Fibre at your property before, an engineer will need to visit. Installation will then take around three hours. If you already have Full Fibre at your property with another provider, we can switch you to UW remotely.

Why don’t all properties have Full Fibre?

In certain areas only Full Fibre is available. If Full Fibre isn’t available at a property just yet, existing copper-based connections such as Standard, Ultra and Ultra Plus are still available with UW. These same options will be available to anyone signing up for a new contract, switching or upgrading.

Will there be interruption during the switch?

No  – there won’t be any interruption to your service.

Is special equipment needed for Full Fibre?

If you've not had Full Fibre before then an engineer will need to install special equipment / a new modem.

Can I make landline calls with Full Fibre?

Full Fibre is a data-only product and doesn’t carry calls by itself. If you use an alarm or medical dialer that’s reliant on a phone line, it won’t work with this service, so you’ll have to keep your existing phone line.

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