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Full Fibre

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Welcome to the future of broadband

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FAQs

I hit through very quickly. The staff were great particularly Freya x sorted everything with speed and efficiency

Great service

Am loving the savings, cashback card aspect and follow ups from person who initially referred me

Hi Jackie,

Thank you for taking the time to leave this great review.

Thanks and take care,

Natalie

The lady was very polite and helpful very understanding

The lady was very polite and helpful…

Hi Mrs Couch,

Thank you for this lovely review.

Thanks and take care,

Natalie

Knowledable person answered the call and gave good advice

Hi,

Thank you for this great review.

Thanks and take care,

Natalie

Speaking to call handler without having to wait too long to be connected.  Very helpful and pleasant to speak to.

Speaking to call handler without having…

Hi Isobel,

Thank you for this brilliant review.

Thanks and take care,

Natalie

Abraham was very good

Hi Dianne,

Thank you for this super review.

Thanks and take care,

Natalie

Happy to help

Hi Carole,

Thank you for this very kind review.

Thanks and take care,

Natalie

Quick response to queries.

Hi Alan,

Thank you for this brilliant review.

Thanks and take care,

Natalie

Always very helpful and prices cannot be beaten

Always very helpful and prices cannot…

Hi Graham,

Thank you for this fantastic review. It's great to hear you're happy with the service.

Thanks and take care,

Nin

All my queries are answered, bills are reasonable and a good service 👍

All my queries are answered

Hi David,

Thank you so much for your feedback, we’re so glad you're having a good experience.

Thanks and take care,

Nin

The UW agent quickly appreciated my difficulty and gave me excellent advice.
Problem solved.

The UW agent quickly appreciated my…

Hi Linda,

Thank you so much for taking the time to leave us a 5 star rating. It’s much appreciated.

Thanks and take care,

Nin

Saving money

Hi Lorna,

Thank you so much for taking the time to leave this fantastic review.  I'm glad to hear that you're enjoying your experience with us .

Thanks and take care,

Nin

Answering the phone...!!! not queueing for hours. Once through to a person, it was someone who was sensible, knowledgeable and able to answer the query without "passing the buck". Basically someone able to do their job with sensitivity and flare.

Speedy response to urgent problem

Hi Derek,

Thank you for this positive review. It's great you were able get the help you needed when getting in touch.

Thanks and take care,

Nin

Staff knowledge

Hi Grafton,

Thank you for this great review. I'm pleased to hear you were able to get the assistance you needed.

Thanks and take care,

Nin

The attendant answered my inquiry promptly and efficiently.

The attendant answered my inquiry…

Hi Doug,

Thank you for this 5* review. We appreciate you taking the time to leave it. I'm pleased to hear everything was nice and clear.

Thanks and take care,

Nin

Every good telephone personnel,
Direct, clear and plain

Every good telephone personnel,

Hi Gloria,

Thank you for taking the time to leave this wonderful review. It's great to hear you're happy with the excellent customer service.

Thanks and take care,

Nin

Excellent customer service experience over the phone, polite courteous and professional

Excellent customer service experience…

Hi Euan,

Thank you so much for your review. It's greatly appreciated.

Thanks and take care,
Julie

Great customer service

Hi Mr Bailey,

Thank you for taking the time to leave us another review. The request is automated and I'd just ask you to ignore any further email requests you get unless you have a different experience which you'd like to review.

Thanks and take care,

Nin

I was very happy with the service given as I have explained before, but I am not happy with receiving repeat emails requesting my experience.
Please update your records, thanks.

I was very happy with the service given…

Hi Margaret,

Thank you for taking the time to leave us a review. I'm pleased you were able to get through and get things sorted.

Thanks and take care,

Nin

Tried 6 times to phone your number came back not recognised. Typed for help. Phoned again line was OK. So I spoke to a female who helped me with my request. She also reviewed my next year's payment scheme which I wanted to keep the same. I also gave her my email address as my husband is nit keeping well and doesn't answer the phone so I asked for his mobile number to be removed. Very helpful

Tried 6 times to phone your number came…

Hi,

Thank you so much for your feedback, we’re so glad you're having a good experience. If there's anything we can do for you, just let us know. 

Thanks and take care,

Nin

Courteous friendly and well explained.

Hi Kathryn,

Thanks so much for your review. It's great to hear that you're happy with the service.

Thanks and take care,
Julie

Got through to a rep quite quickly .
Also Rep was not based on overseas call centre which made theconversation was very easy to follow

Not an overseas call centre

Hi Rachel,

Thank you for this lovely review.

Thanks and take care,

Natalie

Whenever I call people are always polite and helpful and friendly and always sort out any issues may have

Hi Agnieszka,

Thank you for this wonderful review.

Thanks and take care,

Natalie

The lady she was very kind and helpful Thank you

The lady she was very kind and helpful…

Hi Patricia,

Thank you so much for the lovely review. It's really appreciated.

Thanks and take care,
Julie

so easy to change over

Hi Russell,

Thank you so much for taking the time to leave us a 5 star rating. It’s much appreciated.

Thanks and take care,

Nin

It was easy to get the information needed to make our decision.

It was easy to get the information…

Hi Vin,

Thank you for this fantastic review. It's great to hear you're happy with the customer service.

Thanks and take care,

Nin

Very good in customer services don't have to wait long to get someone on phone.

Very good in customer services don't…

Hi Pauline,

Thank you so much for your lovely review. I'm so glad to hear that you are happy with the service and that you've been with us for such a long time. 

Thanks and take care,
Julie


UW give good value for money, keep you informed about pricing and when you need help you can speak with an actual person who is helpful and efficient. I have been with them about 14 years and would highly recommend them.

UW is excellent

Hi Sean,

Thank you for your 5* review. It's greatly appreciated.

Thanks and take care,
Julie

They were very helpful and nothing was to much trouble.

They explain their products clearly

Hi Ian,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.

Thanks and take care,
Julie

What is Full Fibre broadband?

Why choose Full Fibre?

UK’s most reliable broadband technology

Lightning-fast speeds

Future-proof

Value without price hikes

Broadband that means business

Seamless streaming

Game-changing connection

FAQs

Can I get Full Fibre?

It’s not available to me, will it be?

How do I switch to UW?

I’m with UW, how do I get Full Fibre?

How long does it take to install?

Why don’t all properties have Full Fibre?

Will there be interruption during the switch?

Is special equipment needed for Full Fibre?

Can I make landline calls with Full Fibre?