Our awards

You just can’t beat the feeling of knowing that the home services we provide for customers come highly recommended by independent consumer champions Which?, defaqto, Moneyfacts and Uswitch.

logo 2021 Uswitch energy awards png_02.2021

logo 2021 Uswitch energy awards png_02.2021

We’ve scooped two big wins in the Uswitch Energy Awards 2021 – as well as coming fourth overall in the Best Supplier Category.

logo award defaqto 2017-2021 desktop png 02.2021

logo award defaqto 2017-2021 desktop png 02.2021

Our Home Insurance service has been awarded five-stars by independent financial information experts, Defaqto.

Over 10 years
of top awards

Which?

Utilities Brand of the Year, 2020

Utilities Brand of the Year, 2018


Telecom Services Provider of the Year, 2017

Recommended Provider: 

  • Mobile, April 2020

  • Mobile, April 2018

  • Mobile, April 2017
     

  • Broadband, March 2020

  • Broadband, March 2019

  • Broadband, September 2018

  • Broadband, March 2018

  • Broadband, September 2017

  • Broadband, March 2017

  • Broadband, September 2016

  • Broadband, March 2016

  • Broadband, March 2016

  • Broadband, September 2015

  • Broadband, March 2015

  • Broadband, September 2014

  • Broadband, March 2011
     

  • Broadband and phone, March 2014

  • Broadband and phone, September 2013

  • Broadband and phone, April 2013
     

  • Home phone, August 2012 

  • Home phone, March 2011

  • Home phone, January 2011


Best Buy:

  • Wireless routers, October 2018

  • Phone and broadband bundles, February 2010

  • Broadband provider, September 2009

  • Home phone and broadband provider, December 2008

Uswitch Energy Awards

  • Best Meter Reading Services, 2021

  • Best Incentives/Rewards, 2021

  • Best Energy Saving Support, 2020 

  • Best Customer Service, 2019 

  • Best Energy Saving Support, 2019 

  • Best Rewards, 2018 

  • Best Meter Reading Service, 2018

Moneywise

Home Finances Awards:

  • Best Value for Money, 2019

  • Best Customer Service, 2019

  • Best for Clarity of Bills, 2019

  • Best Money-Saving Tips & Gadgets, 2019

  • Best Value for Money, 2018

  • Best Customer Service, 2018

  • Best for Clarity of Bills, 2018

  • Best Money-Saving Tips & Gadgets, 2018

  • Best for Smartmeters, 2018

  • Best Value for Money, 2017

  • Best for Clarity of Bills, 2017

  • Best Money-Saving Tips & Gadgets - Utilities, 2017

  • Best Value for Money - Gas & Electricity, 2016

  • Best Customer Service - Gas & Electricity, 2016

  • Best for Clarity of Bills - Gas & Electricity, 2016

  • Best Money-Saving Tips & Gadgets - Utilities, 2016

  • Best Customer Service - Gas & Electricity, 2015

  • Best Value for Money - Gas & Electricity, 2015

  • Most Recommended Bundle Provider - Broadband, Landline and Mobile, 2015

  • Best Gas and Electricity Provider for Value for Money, 2014

  • Best Gas and Electricity Provider for Service, 2014


Customer Service Awards:

  • Most Trusted Broadband Provider, 2014

Defaqto

  • Five Star Rated Home Insurance, 2021

  • Five Star Rated Home Insurance, 2020

  • Five Star Rated Home Insurance, 2019

  • Five Star Rated Home Insurance, 2018

  • Five Star Rated Home Insurance, 2017

Moneyfacts

  • Shortlisted for Energy Provider of the Year, 2022 - No winner announced

  • Five Star Rated Home Insurance, 2021

  • Five Star Rated Home Emergency Cover, 2021

  • Five Star Rated Home Insurance, 2020

  • Five Star Rated Home Insurance, 2019

  • Five Star Rated Home Emergency Cover, 2019

  • Five Star Rated Home Insurance, 2018

  • Five Star Rated Home Emergency Cover, 2018

European Business Awards

  • National Public Champion, 2017

  • National Public Champion, 2015

Other awards

European Contact Centre and Customer Service Awards:

  • Silver in Responding in a Crisis – Supporting Customers (Utilities, Telecoms and Technology), 2020
     

CFI.co (Capital Finance International) Awards:

  • Telecom Plus awarded Best ESG Multi-Utility Provider (UK) 2020
     

Institute of Customer Services:

  • 2nd in the Customer Satisfaction Index, 2016
     

UK Stock Market Awards: 

  • Best Telecommunications PLC, 2014
     

Direct Selling News:

  • 15th Biggest Direct Selling Company, 2012
     

PLC Awards: 

  • Company of the Year, 2008