Our awards
You just can’t beat the feeling of knowing that the home services we provide for customers have been highly recommended regularly by independent consumer champions Which?, defaqto, Moneyfacts and Uswitch over the last decade.
We've been named Best Value Energy Supplier from Expert Reviews.
Our Home Insurance service has been awarded five-stars by independent financial information experts, Defaqto and Moneyfacts.
We've earned over 80 awards – and counting – in the last decade alone.
It's the ninth year in a row we’ve won at the Uswitch Energy Awards.
Over 10 years of top awards
Best Value for Money, 2025
Best Customer Service, 2024
Best Value for Money, 2024
Best Value for Money, 2023
Best Overall Customer Satisfaction, Runner Up, 2023
Best Customer Service, 2022
Most Likely to Recommend, 2022
Best Rewards, 2022
Best Meter Reading Services, 2021
Best Incentives/Rewards, 2021
Best Energy Saving Support, 2020
Best Customer Service, 2019
Best Energy Saving Support, 2019
Best Rewards, 2018
Best Meter Reading Service, 2018
Which? Recommended Provider, Broadband, March 2025
Which? Recommended Provider, Energy Companies, January 2025
Which? Best Buy, Wireless Routers and Extenders, 2023, 2024, 2025
Which? Great Value, Wireless Routers and Extenders, 2023
Utilities Brand of the Year, 2020
Utilities Brand of the Year, 2018
Telecom Services Provider of the Year, 2017
Recommended Provider:
Mobile, April 2020
Mobile, April 2018
Mobile, April 2017
Broadband, March 2020
Broadband, March 2019
Broadband, September 2018
Broadband, March 2018
Broadband, September 2017
Broadband, March 2017
Broadband, September 2016
Broadband, March 2016
Broadband, March 2016
Broadband, September 2015
Broadband, March 2015
Broadband, September 2014
Broadband, March 2011
Broadband and phone, March 2014
Broadband and phone, September 2013
Broadband and phone, April 2013
Home phone, August 2012
Home phone, March 2011
Home phone, January 2011
Home Finances Awards:
Best Value for Money, 2019
Best Customer Service, 2019
Best for Clarity of Bills, 2019
Best Money-Saving Tips & Gadgets, 2019
Best Value for Money, 2018
Best Customer Service, 2018
Best for Clarity of Bills, 2018
Best Money-Saving Tips & Gadgets, 2018
Best for Smartmeters, 2018
Best Value for Money, 2017
Best for Clarity of Bills, 2017
Best Money-Saving Tips & Gadgets - Utilities, 2017
Best Value for Money - Gas & Electricity, 2016
Best Customer Service - Gas & Electricity, 2016
Best for Clarity of Bills - Gas & Electricity, 2016
Best Money-Saving Tips & Gadgets - Utilities, 2016
Best Customer Service - Gas & Electricity, 2015
Best Value for Money - Gas & Electricity, 2015
Most Recommended Bundle Provider - Broadband, Landline and Mobile, 2015
Best Gas and Electricity Provider for Value for Money, 2014
Best Gas and Electricity Provider for Service, 2014
Customer Service Awards:
Most Trusted Broadband Provider, 2014
Five Star Rated Home Insurance, 2025
Five Star Rated Home Insurance, 2024
Five Star Rated Home Insurance, 2023
Five Star Rated Home Insurance, 2022
Five Star Rated Home Insurance, 2021
Five Star Rated Home Insurance, 2020
Five Star Rated Home Insurance, 2019
Five Star Rated Home Insurance, 2018
Five Star Rated Home Insurance, 2017
Five Star Rated Home Insurance, 2026
Five Star Rated Boiler & Home Cover, 2026
Five Star Rated Home Emergency Cover, 2026
Five Star Rated Home Insurance, 2025
Five Star Rated Home Emergency Cover, 2025
Five Star Rated Home Insurance, 2024
Five Star Rated Home Emergency Cover, 2024
Five Star Rated Home Insurance, 2023
Five Star Rated Home Emergency Cover, 2023
Five Star Rated Home Insurance, 2022
Five Star Rated Home Emergency Cover, 2022
Shortlisted for Energy Provider of the Year, 2022 - No winner announced
Five Star Rated Home Insurance, 2021
Five Star Rated Home Emergency Cover, 2021
Five Star Rated Home Insurance, 2020
Five Star Rated Home Insurance, 2019
Five Star Rated Home Emergency Cover, 2019
Five Star Rated Home Insurance, 2018
Five Star Rated Home Emergency Cover, 2018
National Public Champion, 2017
National Public Champion, 2015
National Technology Awards
Tech Team of The Year, 2024
Scottish Borders Business Excellence Awards
Business of the Year (51+ Employees), 2024
Developing Young Workforce Champion, Highly Commended, 2024
Expert Reviews Energy Awards
Best Value Energy Supplier, 2025
Best for Clear Billing, 2025
Best Website, 2025
Best Smart Tariff, 2025
Most Recommended, Highly Commended 2025
Best App, Highly Commended 2025
Best Supplier, Highly Commended 2022
Best Value, Highly Commended 2022
Best Customer Service, Highly Commended 2022
Share Magazine Awards
Growth Company of the Year 2022
European Contact Centre and Customer Service Awards:
Bronze award for "Best Flexible Working Approach", 2021
Silver in Responding in a Crisis – Supporting Customers (Utilities, Telecoms and Technology), 2020
CFI.co (Capital Finance International) Awards:
Telecom Plus awarded Best ESG Multi-Utility Provider (UK) 2020
Institute of Customer Services:
2nd in the Customer Satisfaction Index, 2016
UK Stock Market Awards:
Best Telecommunications PLC, 2014
Direct Selling News:
15th Biggest Direct Selling Company, 2012
PLC Awards:
Company of the Year, 2022
Company of the Year, 2008