The Value and Unlimited tariffs are available to new customers from 7 September 2020 and to existing customers from 1 January 2021. The Value 450, Value 900, Value 1800, Value 3000 and Value Prime tariffs are only available to existing customers from 7 September 2020 and only until 31 December 2020.

Unfortunately not yet, existing customers will be able to switch or take the new tariffs from January 2021.

It really does, with this new Unlimited tariff customers can benefit from unlimited texts, data and calls for personal use. However, this only applies to UK usage. Unlimited texts and calls are included as part of a customer’s bundle when roaming in Europe but data will be capped at 14GB per month. Text, data and calls outside of Europe are not included. To learn more about the Residential mobile fair usage policy, click here.

Switching couldn't be easier, and we'll handle everything for you.

If you'd like to keep your mobile number, we'll need a Port Authorisation Code – known as a PAC. Just text 'PAC' to 65075 and your current provider will text you back with the code you need to move your number to UW.

If you'd like to switch to us and get a new number, we’ll need a Service Termination Authorisation Code – or STAC. It's also easy to get a STAC – just text 'STAC' to 75075 and your current provider will reply with the code you need.

If you don’t have an existing mobile service, we’ll provide a new number. To start your switch click here.

That depends. If you provide a PAC or STAC code when ordering a new service we'll handle the entire process for you. If you order a new service without a PAC or STAC code, you’ll need to inform your existing provider to close your account. To start your switch click here.

Yes, as long as your handset is unlocked or is compatible with the EE network. If you need a new handset, we offer a great range of models at different prices. To start your switch click here.

You can add up to 3 additional SIMs to your account where you have an existing Unlimited plan, making it easier to manage everyone in your household, and save while doing it. Just give us a call on 0333 777 0777 and we’ll be able to help.