Utility Warehouse appoints new Chief Operating Officer to deliver customer excellence and operational efficiencies

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15 November 2023 - Utility Warehouse (UW), the UK’s leading multiservice provider, has appointed Rob Harris as its Chief Operating Officer.

With UW on track to welcome an extra million new customers over the medium term, Rob will focus on delivering the optimal customer experience - transforming how the business services its customers and manages its operations from an experience and cost perspective.

Rob has extensive experience across both energy and finance sectors and led the commercial and domestic engineering operation for British Gas, delivering 10 million in-home visits and accountable for a £1.5bn annual budget. Rob previously led Smart Energy, Metering and Installations as VP, where he was accountable for the smart energy transition for British Gas, part of the Centrica group. 

Before moving into energy, Rob had a 12-year-long career at Barclays, most recently as Managing Director of Mortgages. In this role, he led all regulated insurance and mortgage sales teams for UK retail and private banking customers and oversaw the retention and growth of a lending portfolio.

Rob joins UW at a key time for the business which is set to reach its one million customer milestone this financial year. 

Rob Harris, Chief Operating Officer, Utility Warehouse, said: “It’s a hugely exciting time to join UW with the business enjoying one of the strongest periods of growth in its history. My priority will be to ensure we deliver an outstanding customer experience as we head towards our millionth customer next year and set our sights on welcoming a further million customers over the medium term.”

Stuart Burnett, Co-CEO, Utility Warehouse, said: “Rob brings incredible experience from across energy and finance where he has held a number of senior roles and demonstrated the ability to deliver business transformation at scale and with pace and precision. With increasing numbers of customers turning to UW, Rob will play a critical role in driving the business forward and ensuring we provide the very best experience for our customers.”

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