Utility Warehouse jumps to top four in Citizens Advice energy customer service ratings

3rd April 2024 -Utility Warehouse (UW) has been ranked in the top quartile for energy customer service in the UK - outperforming many mainstream suppliers, according to the latest ratings by Citizen Advice.

< Back to Newsroom

UW, which passed the 1 million customer milestone last month (March), secured the fourth spot out of 16 suppliers - a significant improvement from 13th place in the previous round of scoring. 

The multiservice supplier was ranked higher than almost all of the ‘big six’ (Octopus, British Gas, Ovo and Scottish Power) with a higher overall rating and improved scores for complaint handling and ease of contact. 

The data is based on the most recent figures available from suppliers themselves and a range of independent industry organisations, covering the period October to December 2023. Citizens Advice recommends that consumers use the ratings to help decide which supplier to use if they are thinking about switching. 

It comes just weeks after UW’s improving customer satisfaction levels were also recognised in this year’s UK Customer Satisfaction Index - the national barometer of customer satisfaction published by the Institute of Customer Service.

UW is committed to delivering world-class customer service which has seen the business invest in a range of training, support and industry leading technology to enable customer queries to be resolved more quickly and efficiently first time round. 

Rob Harris, Chief Operating Officer, Utility Warehouse, said: “As many households continue to face cost-of-living pressures, we're seeing increasing numbers of customers join UW to bundle services together and make savings on their monthly bills. Excellent customer service is absolutely fundamental to our success and that’s why we have a laser-like focus on delivering exceptional support for our customers with the very best help and advice.”

View the full rankings on the CAB website. 


Click below to learn more about our energy services