Utility Warehouse wins Tech Team of the Year at National Technology Awards 2024

24th May 2024 - Utility Warehouse (UW) has been crowned ‘Tech Team of the Year’ at the National Technology Awards 2024 in recognition of its industry leading tools and products that support customers, power growth and save money.

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The event, which celebrates excellence and innovation in the technology sector, saw UW beat stiff competition from global brand names to take the award home. Judges were impressed with the team’s work in designing and delivering in-house solutions to provide customers with a much quicker and more efficient service. 

Highlights include UW’s Video Assistant tool that allows advisors to help customers directly via a secure video chat on their mobile phone, doing away with the need for an in person engineer appointment and also Auto Notes, which uses AI to automatically log notes from a call, saving advisors valuable time so they can quickly move to their next call.

Mark Regensberg, Chief Technology Officer at Utility Warehouse, said: “Our team has built truly innovative solutions that have saved hundreds of days a year in call waiting times, boosting customer response and satisfaction rates while delivering significant savings for the business. As increasing numbers of people join UW to save on their household bills, they can be assured that they will be supported with the very best technology so their queries can be resolved more quickly and efficiently first time round.” 

Since 2021, more than 343,000 new customers have joined UW to make savings on their essential household bills. In March, UW passed the 1 million customer milestone and has set its sights on reaching 2 million customers over the medium term.

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