Very good service

The engineer was very professional and absolutely first rate repairing our meters, i cannot praise him highly enough. The communication however,was not up to the standard I expected. It took 3 calls each lasting 45 minutes to have my issue resolved, I was told, on the 2nd call that I would be seen within the hour as I had already been waiting 3 hours, I called back a 3rd time only to be told that the ticket, I thought raised at 10am, had not been acted on and the issue was sorted when the engineer arived at approx 5:30. This is not a good reflection of the service you claim to aspire to achieve and I am giving serious consideration to looking elsewhere for our energy needs.

Perfect, great customer service.

Good insurance with a good level of cover at a great price had a good first year of cover and are hoping for another year of cover.been looking for a firm I can trust with a good level of cover so glad when utility warehouse starting offering this service

Nice and friendly - explained what the issue was Unfortunately had to order parts that took some time

Utility Warehouse is one of the best utility providers I have come across so far. Its main strength is the cashback system and its bundled services, which include energy, broadband, SIM plans, and home insurance. When you combine multiple services into a bundle, it can offer some of the most competitive overall tariffs compared to other providers. On top of that, the cashback feature provides additional value and helps reduce overall monthly costs

Always kept infomed and work carried out

The lady I spoke to was very helpful

Had to make changes not expected but it was handled with care and sorted as expected from UW

You are a lot cheaper than any of the other gas and electric supplies

Very good service very efficient friendly staff

Great company so easy to change great professional staff extremely helpful

helpful and clear with what needed doing

Always helpful…..costs reasonable

friendly politeness sorted my questions out would highly recommend this company am happy😊

helpful gave information i required and polite good customer service

The lady I spoke to was friendly and tried her best to deal with my query. She had to leave me on hold whilst she spoke to a different department, but was apologetic to keep me waiting. Although she couldn't fully resolve my question, she told me what to do next.

I have been with UW for a long time now, Customer service is always great, Today I spoke to Andre who was very quick and efficient,with a great positive attitude. Thanks again.

The young man, made sure we were both happy with what was offered. Excellent service. The only down side was the 50 minute wait to talk to him.

Recently had to call customer services and the lady I spoke with was so patient and we went through my account to ensure I wasn’t overpaying. Discussed all the services to ensure I was happy and she called me back two days later as promised once she had an answer to a query. Amazing service

Customer services assistant very very helpful and solved our query.

Quick and polite, friendly service. Knowledgeable advice given.

I was listened to and my question was answered

The man I spoke to, Chris, was really helpful and very polite. The only problem with UW is trying to get through to speak to someone, it’s really irritating

The assistant was very helpful and patient.

Correct company Thank you

I had a WiFi problem for a few days. Rang UW put through to the number that would deal with my problem. The gemtleman spent an hour relaying to me what I should do. He was very patient instructing me, his instructions solved my problem. Therefore I awarded 5 stars, well done UW.

Really helpful and clear with all information

Highly recommended

Had patience with me and repeated things for me. I have a cognitive disorder with short term memory.

It does what it says on the tin, takes care of the things that matter.

Uw is very good with Broadband gas eletrick mobile phone ect in 1 bill

Excellent and seamless switch process. The cashback card is a huge plus. Keep it up

I highly recommend Utility Warehouse. I spoke to Stuart Ritchie who went through everything with me and saved me £150 on my monthly bills which is a huge help.

This company has been reliable, given back money saved, kept the prices low as is possible under the circumstances. I use this company for all my household bills including insurance and mobiles. I have been with company for an over 14 years when I moved into the property.I have never compare prices because utility warehouse are good for their customers. Just as a bonus nothing is too much trouble. I am just an ordinary customer like yourself and on a personal level, it’s just one hassle to deal with.

As a pensioner, the package was great value for those on low income.

Service is great if I need to contact which I rarely do, the personnel are polite and very helpful.

The ease with which I learned the principle of UW, thanks to my guide. My fuel, plumbing and mobile phone are included in a monthly bundle. I saved money one every service with one payment.