We’ll work hard to ensure your switch goes as quickly as possible and within 21 days. We’ll keep you updated of progress during this time.

Don't worry - we’ll contact them to let them know about your move. 

In a few weeks time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop (so that you never pay for the same energy twice). Your old supplier will then arrange to send out a final invoice to you. 

We use first generation smart meters made by the company Secure. Other suppliers who also use them include Utilita, Ovo, E.On and Octopus. 

If you have a Secure smart meter, we will continue to use this in smart mode so nothing will change. 

If you have a first generation smart meter made by anyone else, unfortunately it won’t currently work with us in smart mode, so you'll need to give us meter readings.  

If you have a second generation smart meter, then this will transfer to us with all its smart benefits intact and we’ll start communicating with it to collect your accurate readings.