Get award-winning energy, long-term savings, and peace of mind with our UK-based customer service.
We'll always beat the Ofgem "fair price" calculation by up to 5%. And we promise to keep our prices lower than the price cap for as long as you remain a customer.*
Whether you’re new to UW, or have been with us for years, we offer everyone the same great value prices.
The legal bit
*Savings and Guarantee are compared to the Ofgem price cap level for default energy tariffs based on payment by direct debit for typical household consumption of 2,900 kWh electricity and 12,000 kWh gas. When any changes to the Ofgem price cap level are made, we will adjust our own tariffs to ensure they comply with our Guarantee for the date the new price cap level is introduced. Our Energy Price Guarantee does not apply to our Green Fixed tariff.
Whether you choose peace of mind by fixing your prices or stay contract free with our Variable tariff, you’ll be getting great value.
The legal bit
*Source: Energy Linx
Based on a typical annual consumption of 2,900 kWh electricity and 12,000 kWh gas across all 14 regions.
***Terms and conditions apply. Find out more here
We think smart meters are the future. They send your readings to us automatically, so you get accurate bills without the hassle.
And they help you understand your energy use, so you can take steps to save money.
We offer a free smart upgrades to all our customers – and new customers can get £50 off their bill too*.
All customers on our Double Gold bundle can power their homes with 100% renewable electricity, it’s a small but important step towards reducing our impact on the planet.
What’s more, when you sign up to UW, we’ll plant a tree in your name.
UW customers can choose between two Which? recommended boiler brands and get an exclusive 20% off** the boiler cost.
The legal bit
*Terms and conditions apply. Find out more here
**Glow Green is a subsidiary of UW who supply and install boilers for UW customers. UW customers get 20% off the marked boiler price provided by Glow Green
We’re really proud of our services. But don’t just take it from us. We won not one, but two awards at Uswitch Energy Awards for 2021. That’s the fourth year in a row we’ve been recognised by Uswitch. And it’s not just our energy that wins awards – our UK-based Customer Services team is regularly recognised, too.
By bundling all of your home services with us, we can provide everything you need in one simple bill. And the more you take, the more you’ll save. That's why we’ve been recognised as Which? Awards Utilities Brand of the Year 2020.
Click here to get your quote and choose your tariff.
We'll contact your existing supplier to let them know you're switching.
That's it! We'll get you switched over as soon as possible and keep you updated along the way.
£200 towards any early termination fees with existing suppliers
30 days to change your mind, and switch away without penalty
Double the Difference after 12 months if you don’t save
The legal bit
'Up to' savings
Up to' savings shown combine savings comparisons from any energy or telephony service applicable to that bundle.
For telephony services, savings are the average available. Landline/broadband: our fixed line broadband (incl. 10% discount for Gold Talk & Double Gold) compared to BT, EE, Plusnet, Shell, SSE, Sky, TalkTalk standard price ADSL broadband product or nearest equivalent across a three year period, including line rental, call charges and additional costs such as calling features. Average saving of £16.63 over three years. Mobile: our Unlimited tariff with an iPhone 12 64GB on a 24 month contract compared to EE, GiffGaff, ID, O2, 3, Virgin, Vodafone equivalent including line rental and additional costs such as mobile handset upfront costs. Average saving of £43.88 over 24 months. Information correct as of 19 April 2021.
Energy savings and guarantee are compared to the Ofgem calculated Price Cap level (which is typically where most large suppliers variable tariffs are priced), based on payment by direct debit for typical household consumption of 2,900 kwh general domestic electricity and 12,000 kwh gas. Our Energy Price Guarantee does not apply to our Double Gold Fixed and green Fixed tariffs. Information correct as of 22 April 2021.
Market-leading Unlimited mobile tariff
Unlimited data, calls and texts every month when you use your SIM in a personal mobile device. First Unlimited SIM for just £20 per month, then get up to three additional Unlimited SIMs for just £10 each. Rolling 30 day contract - subject to the Residential Fair Usage Policy. Terms & conditions apply.
You can earn unlimited cashback of up to 7% from our Retail Partners each month. Purchases from other retailers are eligible for cashback on general spend of up to £1,000 per month. 1% cashback at non-partner retailers is available for Visa issued cards only. terms & conditions apply.
Whole Home WiFi with eero devices
Mesh WiFi to extend signal reach for larger homes. £2.50 per eero, per month (plus postage and packaging). Number of eero devices required depends on the size of your property. eero devices can only be taken where you take our broadband service and at least one other service. eero devices are rented to you and must be returned undamaged at the end of the contract. eero devices are locked to the UW network. Terms & conditions apply.
10% off Phone and Broadband
Switch your mobile to us as well, and we’ll give you an extra 10% discount on the cost of your broadband and line rental that could save you over £40 a year! Additional requirements apply to customers who are tenants. Terms & conditions apply.
Energy always cheaper than Ofgem’s Fair Price
When you switch your gas and electricity to us, we guarantee you will save money compared to the Ofgem calculated Price Cap level (which is typically where most large suppliers variable tariffs are priced). So once you switch to us, you'll never need to switch again!
5-star rated Boiler & Home cover available
Emergency repairs on home essentials - from heating and plumbing, to drains, roofing and electrics. As rated by independent insurance experts, Defaqto and Moneyfacts.
Our best value energy and 100% renewable electricity
Our green fixed tariff (available only as part of the Double Gold bundle) means new customers who take all of our services can power their homes with 100% renewable electricity.
A woodland tree in your name
We’ll fund the planting of a tree for every new customer who takes all of our services. The tree will be planted in the UW Woodland in Bryn Arw in the Brecon Beacons.
£200 to help you switch
When you switch your Home Phone, Broadband and Mobile to us, we'll give you up to £200 towards any termination fees you have to pay to your current providers. Additional requirements apply to customers who are tenants. Terms & conditions apply.
30 days to change your mind
If you’re new to UW and sign up as a Double Gold customer you can cancel any of the following services within 30 days - Home Phone, Broadband, ‘SIM only’ connections, Electricity, Gas and Boiler and Home Cover. You just need to pay for any installation costs and costs you have incurred by using these services. You must also return any equipment we have supplied to enable you to use these services (complete, undamaged and in its original packaging). Terms & conditions apply.
Double the difference
This is your guarantee of saving money when you join UW as a Double Gold customer. We are so confident you will save money overall, compared with your current suppliers, that we'll give you back 'Double the Difference' if you don't! Terms & conditions apply.
26 July 2021 - Utility Warehouse is delighted to say we've now reached 60% of our energy customers having a smart meter installed.
6 July 2021 - We look at the reasons behind this and explain how this impacts the energy tariff you’re on.
10 June 2021 - Wholesale energy costs have more than doubled over the last 12 months, however UW is fully committed to provide fair prices to our customers.
We work hard to ensure your switch goes as quickly as possible, normally within 21 days. We’ll keep you updated of progress during this time.
No, we’ll contact them to let them know about your move.
In a few weeks time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop (so that you never pay for the same energy twice). Your old supplier will then arrange to send out a final invoice to you.
If you have a second-generation smart meter, this will transfer to us with all its smart benefits intact, and we’ll start communicating with it to collect your accurate readings.
If you have a first-generation smart meter not made by Secure, unfortunately it won’t currently work with us in smart mode, so you'll need to give us meter readings.
Our first-generation smart meters are made by the company Secure. Other suppliers who also use them include Utilita, Ovo, E.On and Octopus.
If you have a secure smart meter, we will continue to use this in smart mode so nothing will change.
No – in a few weeks’ time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop billing you. So won’t pay for the same energy twice. Your old supplier will then arrange to send out a final invoice to you. We recommend leaving your Direct Debit in place until that invoice has been paid.
If you're in contract or on a Fixed term tariff, some suppliers may charge a cancellation fee. It's best to check this with your current supplier.
Try our dedicated Energy Help and Support page.