Get award-winning energy, long-term savings, and peace of mind with our UK-based customer service.
As a sustainable multiservice provider, our customers are in good hands with UW.
We'll always beat the Ofgem "fair price" calculation by up to 5%. And we promise to keep our prices lower than the price cap for as long as you remain a customer.*
Whether you’re new to UW, or have been with us for years, we offer everyone the same great value prices.
The legal bit
*Savings and Guarantee are compared to the Ofgem price cap level for default energy tariffs based on payment by direct debit for typical household consumption of 2,900 kWh electricity and 12,000 kWh gas. When any changes to the Ofgem price cap level are made, we will adjust our own tariffs to ensure they comply with our Guarantee for the date the new price cap level is introduced. Our Energy Price Guarantee does not apply to our Green Fixed tariff.
Whether you choose peace of mind by fixing your prices or stay contract free with our Variable tariff, you’ll be getting great value.
The legal bit
*Source: Energy Linx
Based on a typical annual consumption of 2,900 kWh electricity and 12,000 kWh gas across all 14 regions.
***Terms and conditions apply. Find out more here
We think smart meters are the future. They send your readings to us automatically, so you get accurate bills without the hassle.
And they help you understand your energy use, so you can take steps to save money.
We offer a free smart upgrades to all our customers – and new customers can get £50 off their bill too*.
All customers on our Double Gold bundle can power their homes with 100% renewable electricity, it’s a small but important step towards reducing our impact on the planet.
What’s more, when you sign up to UW, we’ll plant a tree in your name.
UW customers can choose between two Which? recommended boiler brands and get an exclusive 20% off** the boiler cost.
The legal bit
*Terms and conditions apply. Find out more here
**Glow Green is a subsidiary of UW who supply and install boilers for UW customers. UW customers get 20% off the marked boiler price provided by Glow Green
We’re really proud of our services. But don’t just take it from us. We won not one, but two awards at Uswitch Energy Awards for 2021. That’s the fourth year in a row we’ve been recognised by Uswitch. And it’s not just our energy that wins awards – our UK-based Customer Services team is regularly recognised, too.
By bundling all of your home services with us, we can provide everything you need in one simple bill. And the more you take, the more you’ll save. That's why we’ve been recognised as Which? Awards Utilities Brand of the Year 2020.
Click here to get your quote and choose your tariff.
We'll contact your existing supplier to let them know you're switching.
That's it! We'll get you switched over as soon as possible and keep you updated along the way.
We guarantee you’ll save time and money when you switch your home services to UW
A guarantee you'll pay less with us than with your current suppliers
£200 towards any early termination fees with existing suppliers
30 days to change your mind, and switch away without penalty
The legal bit
'Up to' savings
Up to' savings shown combine savings comparisons from any energy or telephony service applicable to that bundle. For our Double Gold bundle, we use our Variable Double Gold tariff.
Landline/broadband: our fixed line broadband (incl. 10% discount for Gold Talk & Double Gold) compared to BT, EE, Plusnet, Shell, SSE, Sky, TalkTalk, Vodafone, Virgin on fibre 40mbs product or nearest equivalent across a three year period, including line rental, call charges and additional costs such as calling features. Average saving of £38.71 over 36 months. Mobile: our Unlimited sim only tariff compared to EE, GiffGaff, ID, O2, Smarty, Superdrug, 3, Virgin, Vodafone equivalent. Average saving of £99.98 over 36 months. Information correct as of 6 September 2021.
Energy savings and guarantee are compared to the Ofgem calculated Price Cap level (which is typically where most large suppliers variable tariffs are priced), based on payment by direct debit for typical household consumption of 2,900 kwh general domestic electricity and 12,000 kwh gas. Our Energy Price Guarantee does not apply to our green fixed tariffs. Information correct as of 01 September 2021.
Energy always cheaper than Ofgem’s Fair Price
When you switch your gas and electricity to us, we guarantee you will save money compared to the Ofgem calculated Price Cap level (which is typically where most large suppliers variable tariffs are priced). So once you switch to us, you'll never need to switch again!
5-star rated Boiler & Home cover available
Emergency repairs on home essentials - from heating and plumbing, to drains, roofing and electrics. As rated by independent insurance experts, Defaqto and Moneyfacts.
Our best value energy and 100% renewable electricity
Our green fixed tariff (available only as part of the Double Gold bundle) means new customers who take all of our services can power their homes with 100% renewable electricity.
£200 to help you switch
When you switch your Home Phone, Broadband and Mobile to us, we'll give you up to £200 towards any termination fees you have to pay to your current providers. Additional requirements apply to customers who are tenants. Terms & conditions apply.
30 days to change your mind
If you’re new to UW and sign up as a Double Gold customer you can cancel any of the following services within 30 days - Home Phone, Broadband, ‘SIM only’ connections, Electricity, Gas and Boiler and Home Cover. You just need to pay for any installation costs and costs you have incurred by using these services. You must also return any equipment we have supplied to enable you to use these services (complete, undamaged and in its original packaging). Terms & conditions apply.
Everybody Saves with UW
With our Everybody Saves guarantee we promise we won’t be beaten on price, compared to the estimated combined annual price of your previous suppliers. Our guarantee applies to all competitors based in the UK selling comparable services.
Switch your energy, broadband and mobile SIM to UW and if you don't save just by switching, simply send in your previous suppliers’ bills. We’ll look at what you were paying and based on this we’ll estimate your usage and spend over the next 12 months and apply credits to your monthly bills to make sure you save in your first year. Plus, you'll save time with all your services in one simple bill.
The amount you pay for your services, particularly energy, will depend on your usage. As our savings are based on estimates, if your usage, energy consumption or pattern changes you may pay more than you did with your previous suppliers.
New customers only. T&Cs apply.
20 September 2021 - We understand why recent media coverage of the UK energy market has many people worried. But we’d like to reassure all our customers that we’re continuing to operate as normal and are protected from the pricing volatility many other providers are currently experiencing.
13 August 2021 - It was recently announced that Ofgem's price cap has risen, and energy prices along with it. Here we explain why this has happened, and how these changes affect UW customers and the tariffs they're on.
26 July 2021 - Utility Warehouse is delighted to say we've now reached 60% of our energy customers having a smart meter installed.
We work hard to ensure your switch goes as quickly as possible, normally within 21 days. We’ll keep you updated of progress during this time.
No, we’ll contact them to let them know about your move.
In a few weeks time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop (so that you never pay for the same energy twice). Your old supplier will then arrange to send out a final invoice to you.
If you have a second-generation smart meter, this will transfer to us with all its smart benefits intact, and we’ll start communicating with it to collect your accurate readings.
If you have a first-generation smart meter not made by Secure, unfortunately it won’t currently work with us in smart mode, so you'll need to give us meter readings.
Our first-generation smart meters are made by the company Secure. Other suppliers who also use them include Utilita, Ovo, E.On and Octopus.
If you have a secure smart meter, we will continue to use this in smart mode so nothing will change.
No – in a few weeks’ time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop billing you. So won’t pay for the same energy twice. Your old supplier will then arrange to send out a final invoice to you. We recommend leaving your Direct Debit in place until that invoice has been paid.
If you're in contract or on a Fixed term tariff, some suppliers may charge a cancellation fee. It's best to check this with your current supplier.
UW supports the Smart Energy Guarantee, which allows customers who generate renewable electricity to receive payments for any exports back to the grid. You can find more information here.
You can find more about Energy below, or try our dedicated Energy Help and Support page.