Get award-winning energy, long-term savings, and peace of mind with our UK-based customer service.
As a sustainable multiservice provider, our customers are in good hands with UW.
We'll always beat the Government's energy price cap calculation by up to 5%. And we promise to keep our prices lower than the price cap for as long as you remain a customer.*
Whether you’re new to UW, or have been with us for years, we offer everyone the same great value prices.
The legal bit
* Our Energy Price Guarantee applies to customers on Direct Debit and does not apply to our Green Fixed tariff. When any changes to the Government's energy price cap level are made, we will adjust our own tariffs to ensure they comply with our Guarantee for the date the new price cap level is introduced.
Whether you choose peace of mind by fixing your prices or stay contract free with our Variable tariff, you’ll be getting great value.
The legal bit
*Source: Energy Linx
Based on a typical annual consumption of 2,900 kWh electricity and 12,000 kWh gas across all 14 regions.
***Terms and conditions apply. Find out more here
We think smart meters are the future. They send your readings to us automatically, so you get accurate bills without the hassle.
And they help you understand your energy use, so you can take steps to save money.
We offer a free smart upgrades to all our customers – and new customers can get £50 off their bill too*.
All customers on our Double Gold bundle can power their homes with 100% renewable electricity, it’s a small but important step towards reducing our impact on the planet.
What’s more, when you sign up to UW, we’ll plant a tree in your name.
UW customers can choose between two Which? recommended boiler brands and get an exclusive 25% off** the boiler cost.
Choose to pay in advance with a smart prepayment meter. It’s now easier than ever.
Top up from home (or anywhere) in minutes. Easily see your remaining balance, and how much energy you’ve used on a free in-home smart meter display. And set budgets and alerts, so you never run out of credit.
The legal bit
*Terms and conditions apply. Find out more here
**Glow Green is a subsidiary of UW who supply and install boilers for UW customers. UW customers get 25% off the marked boiler price provided by Glow Green
We’re really proud of our services. But don’t just take it from us. We won not one, but two awards at Uswitch Energy Awards for 2021. That’s the fourth year in a row we’ve been recognised by Uswitch. And it’s not just our energy that wins awards – our UK-based Customer Services team is regularly recognised, too.
By bundling all of your home services with us, we can provide everything you need in one simple bill. And the more you take, the more you’ll save.
Click here to get your quote and choose your tariff.
We'll contact your existing supplier to let them know you're switching.
That's it! We'll get you switched over as soon as possible and keep you updated along the way.
We guarantee you’ll save time and money when you switch your home services to UW
A guarantee you'll pay less with us than with your current suppliers
£200 towards any early termination fees with existing suppliers
30 days to change your mind, and switch away without penalty
The legal bit
Energy always cheaper than Ofgem’s Fair Price
When you switch your gas and electricity to us, we guarantee you will save money compared to the Ofgem calculated Price Cap level (which is typically where most large suppliers variable tariffs are priced). So once you switch to us, you'll never need to switch again!
5-star rated Boiler & Home cover available
Emergency repairs on home essentials - from heating and plumbing, to drains, roofing and electrics. As rated by independent insurance experts, Defaqto and Moneyfacts.
Our best value energy and 100% renewable electricity
Our green fixed tariff (available only as part of the Double Gold bundle) means new customers who take all of our services can power their homes with 100% renewable electricity.
£200 to help you switch
When you switch your Home Phone, Broadband and Mobile to us, we'll give you up to £200 towards any termination fees you have to pay to your current providers. Additional requirements apply to customers who are tenants. Terms & conditions apply.
30 days to change your mind
If you’re new to UW and sign up as a Double Gold customer you can cancel any of the following services within 30 days - Home Phone, Broadband, ‘SIM only’ connections, Electricity, Gas and Boiler and Home Cover. You just need to pay for any installation costs and costs you have incurred by using these services. You must also return any equipment we have supplied to enable you to use these services (complete, undamaged and in its original packaging). Terms & conditions apply.
Everybody Saves with UW
Switch your energy, broadband and mobile SIM to UW and if you don't save just by switching, simply send in your previous suppliers’ bills and any price increase notifications. We’ll look at what you were paying and based on this we’ll estimate your usage and spend over the next 12 months. If you're eligible, we’ll apply credits to your monthly bills to make sure you save in your first year. Plus, you'll save time with all your services in one simple bill.
The amount you pay for your services, particularly energy, will depend on your usage. As our savings and credits are based on estimates, if your usage, energy consumption or pattern changes you may pay more than you did with your previous suppliers.
New customers only. Excludes: add ons - int’l. calls, roaming, features, out of bundle usage - equipment and non unlimited multi SIMs/bundles. Eligibility criteria apply - if you’re not eligible, you won’t receive credits and you’ll be charged our standard prices. Valid for the first 12 months only. T&Cs apply.
Our guarantee applies to all competitors based in the UK selling comparable services.
Find out more at uw.co.uk/everybody-saves and see terms at uw.co.uk/terms
11 October 2021 - Wholesale energy prices – the prices suppliers pay to buy energy – have risen by about 250% since January. As we have recently seen when this happens it’s usually unwelcome news for customers as it means an increase in their energy bills. Those on Variable tariffs will have recently experienced this.
11 October 2021 - On 1st October, the new energy price cap set by the Government came into effect, bringing a rise to energy prices. Here we explain why this has happened, and how these changes affect UW customers and the tariffs they're on.
24 September 2021 - The wholesale price of gas has increased significantly during 2021. A sharp rise of 70% in August sent shockwaves throughout the industry, causing seven energy suppliers to go bust in two months.
Simply put, these failed energy companies had promised to sell gas to customers for less than it was costing them to buy it.
We work hard to ensure your switch goes as quickly as possible, normally within 21 days. We’ll keep you updated of progress during this time.
No, we’ll contact them to let them know about your move.
In a few weeks time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop (so that you never pay for the same energy twice). Your old supplier will then arrange to send out a final invoice to you.
If you have a second-generation smart meter, this will transfer to us with all its smart benefits intact, and we’ll start communicating with it to collect your accurate readings.
If you have a first-generation smart meter not made by Secure, unfortunately it won’t currently work with us in smart mode, so you'll need to give us meter readings.
Our first-generation smart meters are made by the company Secure. Other suppliers who also use them include Utilita, Ovo, E.On and Octopus.
If you have a secure smart meter, we will continue to use this in smart mode so nothing will change.
No – in a few weeks’ time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop billing you. So won’t pay for the same energy twice. Your old supplier will then arrange to send out a final invoice to you. We recommend leaving your Direct Debit in place until that invoice has been paid.
If you're in contract or on a Fixed term tariff, some suppliers may charge a cancellation fee. It's best to check this with your current supplier.
UW supports the Smart Energy Guarantee, which allows customers who generate renewable electricity to receive payments for any exports back to the grid. You can find more information here.
You can find more about Energy below, or try our dedicated Energy Help and Support page.