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Boiler & Home Cover


We're there to help take the hassle out of looking after your property. From your boiler and electronics to plumbing and drainage, we’ll be there if things go wrong with support from our 24/7 claims team.

Sign up to become a customer then add Boiler & Home Cover via My Account, the UW App or by calling 0333 777 0221.

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*Our Boiler & Home Cover has been given stars by independent consumer expert, Moneyfacts (2025).

Exclusions apply. Please refer to the Boiler & Home Cover policy documents.

Boiler & Home Cover to keep your home running smoothly

With Boiler & Home Cover, you’ll get:

Boiler Breakdown

Boiler breakdowns tend to happen at the worst time. They can also be expensive. If your boiler packs in, we'll be there to repair or replace it – and have you back up and running again in no time.


Annual Boiler Service

Keeping your boiler in tip-top shape is key to it running smoothly all year round. We’ll help you arrange a free annual boiler service to check that everything is working as it should.

24/7 Claims Team


Our claims team is on hand 24 hours a day, 7 days a week, to make sure you get the help you need – when you need it most.


Nationwide Coverage


From the Scottish Highlands to the shores of Cornwall, our extensive network of approved engineers can reach you and your home.


Unlimited Callouts


If your boiler requires a bit more maintenance to get back up and running, you're safe in the knowledge that we'll continue working until the problem is solved. Time and time again.


Plumbing & Drainage Cover

Whether you have a blocked drain or a burst pipe, our plumbing and drains cover is here to the rescue. If your home is temporarily unsafe to live in, we'll also provide you with alternative accommodation.


Home Electrical Cover

Our home electrical cover includes repairs to the fuse box, wiring on your property, switches and smoke alarms. Making sure you're always on.



Roof Damage


Storms and extreme weather conditions can cause severe damage to your property. We'll provide emergency repairs to your roof to make your house feel like home again.

Pests & Security

We want your home to be safe from top to bottom. We'll cover the removal of unwanted pests as well as emergency repairs to your roof. So you know you're covered.



Security


If the security of your home is compromised, we can help. From lost or stolen keys to broken windows, we’ll provide cover if your home is unsafe.

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Switching more services has never been easier

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A helping hand to exit your contract

Enjoy £400* towards any early termination fees with your current suppliers - our way of making your transition smooth.

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30 days to change your mind

We’ll give you 30 days to change your mind** and cancel your policy if it doesn’t suit your needs.

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Five-star-rated cover

Our Boiler & Home Cover has been rated five stars by Moneyfacts.

£400 to help you switch: When you take a 3 or 4+ Service Bundle, we’ll give you credit up to £400 towards any termination fees (excluding Home Insurance) you have to pay your current providers. You’ll need to return any equipment and pay for services you used before you cancel. Additional requirements apply to customers who are tenants. Further terms apply see our Residential Products and Services terms and conditions.

**30 days to change your mind – Available when a new customer switches at least two of their services on the same date: energy, broadband, mobile and insurance (insurance means Boiler & Home Cover only). Any equipment must be returned and services used must be paid for before cancelling. Terms apply.

FAQs

What does the policy cover?

Our Boiler & Home Cover gives you financial protection from unexpected breakdowns and repairs. In addition to a free annual service and unlimited call-outs if your boiler acts up, your policy will also include cover for:  

  • Boiler and controls

  • Central heating

  • Plumbing

  • Drains

  • Electrics

  • Roof

  • Pests

  • Security

What is a boiler service?

As part of our boiler insurance, you’re eligible to book a free annual service to ensure your boiler is working as it should. A qualified engineer will visit your property to inspect your boiler system and assess whether any maintenance is required. They’ll report any findings and provide guidance on repairs or replacements.

What does a boiler service include?

As part of your boiler service, an engineer will usually:

  • Inspect the boiler and its parts for wear and tear

  • Remove any dirt or debris that could have built up inside the boiler

  • Carry out performance tests to check that all parts are working correctly

  • Evaluate the overall performance to make sure the boiler is heating your home efficiently 

You will be left with a Service Document that will confirm whether the appliance is safe, highlight any warning notices and detail any repair work that may be required. 

During the service, they will check the heat exchanger, burner/injectors, ignition and flame, electrical connection, system controls, fans, combustion seals, closure plate & PRS 10 tape, catchment space, location and stability, return air/plenum, ventilation and flue and operating pressure.

How long does a boiler service take?

Every boiler is different. However, a typical boiler service takes 30-60 minutes.

How do I book my free annual boiler service?

To book your boiler servicing appointment, please contact the servicing team directly at 0333 777 3235 and an advisor will be able to assist you. You can also book online at uw.myboilerservicing.co.uk/.

How often does my boiler need servicing?

It’s recommended that you service your boiler once a year to keep it running smoothly and efficiently. Regular servicing can help to prevent unexpected breakdowns before they happen, and ensures your boiler meets required safety standards. 

For UW customers with Boiler & Home Cover, this annual service is included for free as part of your policy. Scheduling your annual service is easy and can be booked online here.

What is home emergency cover?

Home emergency cover provides assistance in the event of a sudden emergency that poses a risk to your property, or makes your home unsafe. This includes things like burst pipes, broken down heating systems, electrical failures, and even pest infestations. 

With UW’s Boiler & Home Cover, we provide 24/7 call-out support to help you with urgent issues that can’t wait. Our home emergency insurance can help you cover the cost of call-out fees and repairs to resolve the problem in the short-term.

 Take a look at our home or contents insurance for more comprehensive cover for your property and prized possessions

Does my home insurance cover emergencies?

UW Home Insurance doesn’t cover home emergencies as standard, but it will protect you for things like fire, flood, theft, and vandalism.

We offer home emergency insurance as an optional add-on to your UW Home Insurance policy. Or you can purchase our Boiler & Home Cover for boiler and home emergency insurance.

How do I contact your 24/7 claims team?

Simply call us on 0333 777 3234 to get round-the-clock claims assistance for your Boiler & Home Cover needs.

Will my policy be on my UW bill?

Yes! As part of our one-bill promise, your Boiler & Home Cover payments will be added to your monthly bill so you can spread the cost in handy monthly payments.

Who are Moneyfacts?

Moneyfacts are an independent financial information business that provides expert consumer advice. 

It ranks financial products and services to make it easier for consumers to distinguish between the quality and level of cover they will receive, and has given UW Boiler & Home Cover 5 stars – their highest possible rating.

Read more: UW awarded two five-star ratings by Moneyfacts.

How do I make a claim?

To claim on your Boiler & Home Cover policy, simply give us a call on 0333 777 3234. 

Find more information on what you need to know about making a claim.

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© Utility Warehouse Limited 2025. Registered in England. Company number: 04594421
Utility Warehouse Limited is authorised and regulated by the Financial Conduct Authority

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