4 February 2022 - We recognise that some UK families are facing a serious challenge. Rises to wholesale energy costs are affecting energy bills on top of other cost-of-living rises.
4 February 2022 - Following the Government’s announcement to increase the energy price cap, we recognise that some UK families are facing a serious challenge to pay their bills. This is only made more difficult by other cost-of-living price rises.
4 February 2022 - On 3 February 2022, the Government announced a series of measures to help reduce the impact on customers facing rising energy costs.
11 October 2021 - Wholesale energy prices – the prices suppliers pay to buy energy – have risen by about 250% since January. As we have recently seen when this happens it’s usually unwelcome news for customers as it means an increase in their energy bills. Those on Variable tariffs will have recently experienced this.
24 September 2021 - The wholesale price of gas has increased significantly during 2021. A sharp rise of 70% in August sent shockwaves throughout the industry, causing seven energy suppliers to go bust in two months.
Simply put, these failed energy companies had promised to sell gas to customers for less than it was costing them to buy it.
20 September 2021 - We understand why recent media coverage of the UK energy market has many people worried. But we’d like to reassure all our customers that we’re continuing to operate as normal and are protected from the pricing volatility many other providers are currently experiencing.
10 September 2021 - We’ve made some exciting changes to our Unlimited and Value mobile SIMs. You can now get your first Unlimited SIM at our lowest price ever, or switch to a Value SIM with 5GB for £12.
13 August 2021 - It was recently announced that the Government's price cap has risen, and energy prices along with it. Here we explain why this has happened, and how these changes affect UW customers and the tariffs they're on.
4 August 2021 - Our mobile customers will now experience even better call quality and coverage across the UK with the launch of 4G and Wi-Fi Calling.
26 July 2021 - Utility Warehouse is delighted to say we've now reached 60% of our energy customers having a smart meter installed.
6 July 2021 - We look at the reasons behind this and explain how this impacts the energy tariff you’re on.
17 June 2021 -At the beginning of June, Utility Warehouse launched a brand new service via SignVideo to help improve accessibility for our deaf customers. The service allows customers who wish to interact with our customer service team via a dedicated sign language service.
11 June 2021 - Spending more time working from home has shown just how important that little router in the corner of the room is.
28 May 2021 - The Bank Holiday is upon us and Britons across the country are excited to take advantage of the long weekend with the prospect of getting back out into pubs, restaurants, and shops.
24 May 2021 - Just over a year ago, Utility Warehouse (UW) launched the UW Foundation, the charitable arm of the business. As a business, we have always been conscientious about our responsibility to the community around us and the world we live in.
3 May 2021 - At UW, we're really proud of our record on smart meters. UW customers are able to get free smart meters, that can help them manage their electricity usage.
29 April 2021 - Taking care of your boiler will help keep your home energy efficient. UW can help you with this. Check out our top tips today.
21 April 2021 - Smart Meters are important for a number of reasons. UW customers are able to ensure their bills are accurate and they have a clear view of their usage, amongst many other things.
16 April 2021 - UW is more than just a utilities provider. We also offer customers a range of insurance products to cover their possessions or boiler.
5 April 2021 - Combi boilers are increasingly common and many UW customers have them. But what exactly are they and how do they work?
22 March 2021 - Fantastic recognition at the latest European Contact Centre and Customer Service Awards.
8 March 2021 - The future of broadband is here. Utility Warehouse is proud to offer Full Fibre to the Premises for our customers.
12 February 2021 - Need help setting up your UW router? Whatever your router, we can help.
1 February 2021 - UW offers customers a range of broadband packages to suit a range of needs.
18 January 2021 - UW is highlighting the actions you can take at home to save on your energy bills.
14 January 2021 - UW offers customers a range of services related to boilers. Need a new boiler? We can certainly help.
21 December 2020 - Getting a smart meter from UW couldn't be easier. It's as easy as opening your online account and booking an appointment.
10 December 2020 - If you need to make a claim on your UW insurance, here's what you need to do.
1 December 2020 - UW is a founding signatory of Energy UK’s new Vulnerability Commitment, and has promised to offer more support to vulnerable customers.
5 November 2020 - UW CEO, Andrew Lindsay, planted the first tree in the UW woodland at Bryn Arw in the Brecon Beacons.
6 October 2020 - Telecom Plus, which trades as UW, has enjoyed over two decades of sustainable, organic growth and this has been recognised by CFI.co with the award for Best ESG Multi-Utility Provider (UK) 2020.
7 September 2020 - UW launched a new, market-leading mobile tariff with the Unlimited tariff offers unlimited data, minutes and texts, and the option to add up to three additional Unlimited SIMs, for just £20 a month, making it an ideal choice for families.