Moving house and broadband

This guide covers everything you need to know about moving house with broadband, so you can stay connected without any last-minute surprises.

What to do before you move 

To make sure everything goes smoothly, it's worth getting your broadband plans sorted well before moving day. Here are a few key steps to take:

1. Check your current broadband contract

Before you do anything else, take a look at your existing broadband agreement. You can usually find the details in your online account or on your latest bill. It’s important to check:

• The end date of your contract

• Whether you're currently in or out of contract

• If there are any early termination fees

• If your provider offers a home move service or a specific process for relocating your service

2. Give your provider enough notice

Most broadband providers need at least 14 days' notice to move your broadband to a new address. Some may require longer, especially during busy periods, so it’s best to give them as much notice as possible. That way, you can book any necessary installation appointments in advance and avoid any downtime when you move.

3. Understand how long the installation can take

If you're wondering how long it takes to get broadband set up in a new home in the UK, the answer is typically between 2 and 14 working days. However, it can take longer if an engineer visit is needed, such as when you’re upgrading to Full Fibre or if your new home doesn’t currently have a broadband connection.

4. Check whether you need to return your old router

Depending on your provider, you may need to return your old router or broadband equipment when you move. Some providers will let you take your existing equipment with you, while others might prefer to send you a new one. It's always worth checking in advance to avoid any unexpected charges.

5. See what broadband options are available at your new home

Your new address might offer better or different broadband services than your current one. For example, Full Fibre broadband could be available at your new property, even if it wasn’t at your old one. It’s a good idea to check what’s available before deciding whether to stay with your current provider or make the switch.

Check to see if you can get Full Fibre  broadband in your area

What are your options when moving house with broadband?

There are a few different options available depending on your circumstances, provider, and contract terms.

• Can I move my broadband when I move house? 

Yes, you can usually move your broadband contract to a new address. Most providers offer a moving home service, allowing you to take your existing contract with you. All you need to do is contact your provider with your new address and the date of your move.

If the same type of service is available at your new address, your provider can usually continue your contract with no changes. However, if your new home doesn’t support the same service (for example, if full fibre isn’t available), your provider may suggest switching to a different package or contract.

• Can you cancel your internet contract if you move? 

In some cases, yes. If your provider can’t offer service at your new address, you may be allowed to cancel your contract without any penalties. However, if they can provide service, but you choose to switch anyway, you might have to pay an early exit fee. These fees vary by provider and contract length.

Moving house is a great time to reassess your needs. If you have more people working or learning from home, for example, you might want to upgrade to a package with higher speeds or greater reliability.

Learn more about broadband speeds here.

How to move your broadband to a new home

If you’ve decided to stick with your current provider, here are the steps to move your broadband service:

1. Contact your broadband provider and let them know you’re moving house.

2. Give them your new address and your move-in date.

3. Ask if you need any new equipment or if your current router will still work.

4. Check whether an engineer visit is required at the new property.

5. Confirm the activation date for your service in the new home.

6. On move-in day, plug in your router and follow any setup instructions provided.

The sooner you start this process, the more likely you are to avoid any gaps in service.

How to switch to a new broadband provider when moving house

If you’re ready for a change, switching broadband providers when you move house can be relatively straightforward. Here’s how to do it:

1. Use a broadband comparison tool or provider website to check what services are available at your new address.

2. Compare packages, prices, contract lengths, and speeds.

3. Choose your new provider and sign up online or over the phone.

4. Arrange for installation or equipment delivery at your new address.

5. Cancel your current contract, making sure to check for any notice periods or early exit fees.

6. Return any equipment to your old provider, if required.

Be sure to book your installation as early as possible to ensure minimal disruption.

How to set up broadband in your new home

Once your broadband service is ready to go, getting set up is usually quick and easy. Most routers are plug-and-play, meaning you just need to follow the instructions in the box.

1. Plug your router into the phone or fibre socket.

2. Connect the power and wait for the lights to indicate it’s ready.

3. Use the login details on the back of the router to connect your devices.

4. Test your connection and speed to make sure everything’s working.

5. Contact customer support if you run into any issues.

Most people are up and running in under half an hour once the line is live.

How to set up broadband in a rental property

If you’re moving into rented accommodation, there are a few extra things to consider.

• First, speak to your landlord. Some rental properties include broadband in the monthly rent. If that’s the case, you may not need to arrange anything at all.

• If you need to set up your own broadband, make sure your tenancy agreement allows it, especially if installation work is required (like drilling or adding sockets).

• If you're only staying short-term, consider a rolling monthly contract so you’re not tied in long-term.

Being upfront with your landlord will help avoid any issues later down the line.

How long does it take to set up the internet in a new house?

On average, it takes between 2 and 14 working days to set up broadband in a new home. The time it takes depends on whether there’s an existing line, the type of service being installed, and engineer availability.

For Full Fibre services or homes without an existing connection, it can take longer. New builds can take the most time, particularly if infrastructure isn’t in place.

How can I get online while I wait for broadband installation?

If there's a gap between your move-in date and your broadband activation date, there are still ways to get online:

• Use your mobile as a hotspot -- Most smartphones can share their data connection. Just be mindful of any data allowance limits. Explore UW Mobile plans

• Buy a mobile broadband dongle -- These devices connect to mobile networks and provide internet access without a fixed line.

• Use public Wi-Fi -- Libraries, cafes, and some public spaces often offer free internet access. It’s not ideal for sensitive activities, but fine for basic browsing or checking emails.

Switch your broadband to UW today

Staying connected is a modern-day essential, and sorting out your broadband ahead of moving house can make the transition much smoother. Whether you decide to transfer your current contract or take the opportunity to switch to a new provider, planning ahead is key to avoiding downtime.

Check out our Broadband deals to see how we can help you stay online in your new home.