Don’t just take it from us

it is quick and easy application thru online

I have been with Utility Warehouse for 20 years for energy, landline, broadband, landline and 16 years for mobile. I also use their cashback card, so get (I think) the maximum discounts available from them. I have always found the customer service excellent when I have called them for help. I find it really useful that all my individual utility statements are wrapped up in one monthly statement. I generally find when frequently encountered by competitors touting for business outside supermarkets, that as soon as I mention I have all the UW services including the cash back card that they back off, so that indicates for me that I am getting good value for money. I'm sure I might be able to beat the price slightly by shopping around but the time and effort it involves to enquire with different providers and deal with different emails/statements isn't worth it in my opinion.

Easy to follow and get signed up

I have been a customer for over 10 years, no issues, I have all my utilities in one place.

Very good service thank you

Keeping there price low as im a pensiner on loow pay and had the best deal with them that i can aford.

It was great to talk to someone who offered me a better way of dealing with obtaining my Feed In Tariff

UW has kept me informed of progress however BT are really letting the side down as we have been without our landline now for over a week!!

After over 15 years as a loyal Utility Warehouse customer, I was extremely disappointed when my monthly payment increased from £223 to £499 following an attempted supplier switch by my former landlord. Despite numerous calls, I received conflicting explanations, which eventually led me to close my account. Today, I spoke with Letita, who demonstrated what excellent customer service should look like. Although my issue remains unresolved, she patiently listened to my frustrations without interrupting and genuinely tried to investigate my concerns. While I remain unhappy about the unexpected charges, I truly appreciate Letita's patience, empathy and professionalism. Sometimes, simply being heard makes a world of difference. Thank you, Letita, for making me feel valued as a customer.

When ever i ring UW they aways lusten and usually answer my enquiry .

being able to talk to a real person, not a robot.

Happy with service

After waiting about 25mins to be connected, your agent was very apologetic for the delay. He was as very helpful and sorted my problem out

Been with UW for a while now, not from any help from some early day, pushy sales tactics but switched to them for one of the cheapest deals around in 2022. We only use them for energy but can't say we've had any issues so far. Today, I noticed our electricity in debit but our direct debits had gone down in the last year so I wanted to call up to arrange a slight increase as to eat up the debit amount over time. I spoke to a wonderful lady called, Silindile, who was very helpful and understanding and arrange the slight increase very quickly. I can't speak to the other services but, as I said, 4 years down the line and service has been fine.

Following my husband's passing, I completely forgot to change the joint account to show myself as the sole account holder. The lady who cancelled his Sim requested the bereavement team call me which they did. Many thanks to Fara & Fulbert who were extremely helpful and compassionate, which made the process very easy for me.

Ebriting ok

The young lady I spoke to about my query was very polite and helpful.

I would just like to say how helpful all the staff were, Michelle was brilliant and Alli was so helpful patient and understanding. He was amazing!!! Thank you!

Good prices and reliable communications. Bills are clearly presented. Thank you.

Internet wasn’t working I contacted UW I did have a 20 minute wait to speak to a member of the team but worth it as the gentleman was so helpful, turn out to be a problem with O2. I had a text message and email from UW explains that the Technical team were working on it and I was kept up to date . The internet sprung into life the next day and again I received a text message and email confirming the internet was back up and working.

The customer service is amazing! Had issues with mobile but it was resolved so quickly. What I was really impressed with, we got cut off (I dropped the phone) but they called back to continue! Usually the onus is you to call back & explain it all over again. Not with UW. Also called back to check everything was working, a few hours later.

Incredible savings on my utilities , one app and a head office u can speak to in the UK

Just nice to have someone to 'speak' to rather than everything done on line or by 'chat box' The member of staff that I spoke to was very patient, clear and pleasant. Nothing was a problem and I felt that I was actually 'listened to' Thank you

I like that if there is any problem, there is always someone to talk to and get it sorted, and that I'm dealing with the same people for my different services.

Helpful and informative

Customer service are so responsive and my broad band and electricity was transferred smoothly and fast would recommend utility warehouse to any one

Utility Warehouse Generally good, no complaints

The call handler was very helpful and I would like to say a big thank you. She is a credit to your team.

5 stars the help was appreciated, everything done and set up for me, great service too (:-)

Not ever, have I had an issue that hasn’t been sorted by your helpful staff.

Friendly staff

Call was quickly answered by courteous helpful staff.

Always helpful, amazing advisors who quickly solve issues.

Spoke to a very friendly and reassuring member of staff. Was told the problem would be resolved within 72 hours and it was.

I asked about data roaming

Amazing good network, good customer services

I would have given 5, but only 2 days ago my non-peak electricity window was moved without notifying me. I'm still waiting for a response. While UW unit rates and standing charges are the best, their SEG tariff currently 8p Kw/Hr is not. When balancing import and export unit rates out, Octopus comes out better, be it on a variable or fixed tariff. I, for one am considering a move.

I wanted a refund on my energy and the lady help me no poroblem