Don’t just take it from us

Simple easy and done quickly with no complications

Excellent customer service After getting full fibre installed , the new router wasn’t strong enough to give signals upstairs , I called and did have to wait 1hr 15 minutes for someone to help me which was annoying, but I got it sorted . Had I have known the hassle this caused, I don’t think I’d have gone along with it, but luckily, I was helped by a lively English girl who solved my problem and gave me a call back the next morning! Well impressed

I had the mis-fortune of having my cashback card's information stolen somehow and noticed a few transactions not made by myself. Had to call UW. Thanks to Caroline (hope this is correctly spelt), who was helpful and patient throughout the process, I got the money back at the end. If I could make a suggestion, a toggle to disable online transaction with the card would be welcomed.

Arrived on time, engineer very pleasant. Clean worker. Good follow up customer service

The installation was done cleanly and efficiently. Having to rearrange phones to be nearer the router was something I hadn’t planned for. When making calls it takes time to make a connection. In the 2 weeks since it was installed, I have had a glitch when everything dropped out.

So far so good, nothing to complain about. I was with Talk Talk for years, now with utility warehouse, everything seems to be working fine, recently I had a free upgrade to a faster fiber connection, all proces was fast and smooth, an engineers done a good job.

The staff at Utility Warehouse kept us informed and up to date. City Fibre made every effort to connect up with as little mess and disruption as was possible.

Great communication, prompt service. Polite and easily accessible customer service team. All round excellent service.

Polite,explained everything,good service.

Quick and efficient and the least expensive.

Utility warehouse were great with sorting out my upgrade. They turned up and were very friendly and helpful and were only there for about an hour. I now have even faster broadband, Thank you.

Always been a great company, but was told in email landline would work after recent fibre optic conversion and it doesn't with the expensive land line phone I bought from USA because it has call blocker which is great for stopping sales calls. Nothing wrong with UW , always great prices and been with for years, but disappointed that has happened..so now I guess I gotta get a digital phone to have as a replacement for landline. I kinda wish I didn't make the fibre optic upgrade, even though the signal for WiFi is definitely better. Just a personal thing.

Didn't have to do anything. Was contacted by email that they were coming. No problems. The lads that installed it were very friendly.

Very helpfull on phone

Very good for most things could get a few better deals?.

Service delivery and good customer service

Fantastic speeds and no issues with the change over Def recommend

Great staff wonderfully experience friendly and very helpfull.

We find they are polit professional and understanding

Being informed at every step what was going to happen, and when,via emails & text messages. The engineers were friendly, informative, thorough and tidy, leaving no mess. The process was straight forward & easy. Thank you

The young lady who dealt with my queries was extremely helpful and resolved my initial problem. She then passed me on to the people who could help me with my second query but then the signal dropped and after holding on for 30 minutes I gave up as I do have a life to live. You lot either have soo many problems or too few people. Only you know the answer to that. I still have a problem but I don’t have the time to sit on the phone with your recording!

Very helpful

I am moving but currently between both properties, I initially rang the current provider, but after a very long complicated call, I decided to stay with UW the advisor was so nice, helpful and efficient, customer service is great 👍

Very professional service everything in one payment at end of month

Good service at a reasonable price

Rebecca was fantastic on the phone when I regrettably wanted to cancel my broadband service (due to being in the sticks and needing fibre which I had to switch companies for). UW has been my only energy provider since I moved out 4 years ago and they are consistently cheaper than competitors and provide exceptional customer service. My broadband was promptly cancelled as requested and Rebecca proceeded to inform me that my fixed energy tariff ended in July and then helped me set up a new contract for another 12 months. I use UW for my energy and both of our mobile contracts and I never hesitate to recommend them to others. Thank you Rebecca for your help and lovely customer service. ☺️

The response I received from the customer-support lady was very helpful friendly, and efficient. She passed on the notification of my faulty landline issue to the technical team who fixed the problem in short order. I also received regular progress updates.

So far so good. The reason that I am not giving 5 stars is that I have not really been with them long enough to give the top rating. I have no complaints and in another couple of months I am sure I will be happy to give 5 stars.

Fixing the problem

professional service delivered expertly.

find everyone so helpful and service is great. do find having to wait a long time when calling but can put up with that .All in all I think the company is great

Excellent all round. Fair price and service.

Very helpful staff member on phone and delivery was just a couple of days later. Super service, thank you.

What I love about UW is their professionalism and the way they greet you and communicate with you. I’m kept informed at every stage of my query, and they take the time to check the information thoroughly. This is customer service at its best!

The assistant was most helpful and encouraging.

Fast response

Work was carried out quickly and well done.

Been with them a few years