Don’t just take it from us

Great service very helpful.

I reported a fault on the line on Tuesday, Duncan explained that he would carry out some tests and call me back, which he did within a few minutes. He explained the plan and said Openreach would be in touch if they needed any further info. He also explained it was remote from our house and was a fault on Broadband. The fault was fixed by Wednesday. Very happy with the communication and time frame.

Extremely easy process to switch to UW from current provider.

Customer service, is brilliant, and there utility are really cheap, you can't fault then, and you get money back, when you join 5hem

Always a pleasure to deal with

Very helpful and patient

Promptly sending a Return Label.

My problem was immediately understood and dealt with.

Well trained confident staff

Agent zepher.was excellent

It’s so good that you can talk to a person & not a machine

Very helpful, very easy to understand and sorted things out just wait for the outcome

The staff have always been helpful to me & also you can have 4 bills in one app that means one password only & the 4 bills are cheap for me & 5 stars for all staff

sorted my problem out, excellent thank you.

Very good service.

Whilst I had to wait ten minutes to speak to someone, once I was through I was guided through how to overcome the problem with my phone

The agent I spoke to was friendly and helpful. Nothing was too much trouble for him.

i asked the questions and got the answers

I had to order a replacement Sim card for my mobile. he assistant got all my details and I received a new Sim card the next day Thanks

Query was resolved in good time and was very helpful

I lost my internet connection after a storm 2 weeks ago . Utility Warehouse and 2 of their employees were excellent Darrel was my first friendly contact when I rang first and put me in the right direction . Leonard a technician then very confidently sorted out a new router for me very quickly. I was very impressed with his kind telephone manner , and he very quickly got things sorted. Thank you Leonard and UW.

Communication can be a bit tiresome and awkward.

UTILITY WAREHOUSE, provide unintrrupted Electricity and gas services To light and keep our home warm and cosy , oh dont forget telephone and internet connections , To make the television work, All paid under one payment by direct debit Alan

Teymi Aremu - You are an absolute superstar and a genuine credit to UW. In a time where we as consumers are trying to save where we can - it can be difficult to know which provider, get the best experience and ensure whatever we choose, it sits right with ourselves as well as the saving. You young man are genuine refreshing burst of hope. I joined UW initially because of their cost efficiency and their character and ethos as a company to their consumers. Today your character as an individual aligned with that same reason I had joined UW in the first place, reinforcing the choices I made are still upheld. Moreover, reminded me there are still good companies - not focused on their bottom pocket, still business minded nonetheless, but, have their consumers at heart. I appreciate my humor can be dark, I enjoy a banter I like to take the Michael out of myself and enjoy making folk laugh - not confidence as I have enough; you upheld values and kept it together - I respect you for that. Thankyou for everything you did for me today and I hope this helps give you a drive to push you career forward. Belief and hope can go along way - You have this! If your company monitor this, I hope they put you forward for a commendation or recognition (I will say I am sorry for my humor but for where it counts; your professionalism, information given and excel to help and understand eas 5 star). I would personally recommend UW as a provider.

Engineer came on time - surveyed the house and suggested the least disruptive access point for the cabling. He was very professional . The internet service has been without blemish

Excellent service provide a good impressive team .always helpful.

The long wait to be able to get replacement light bulbs

Happy with them,highly recommend.

Customer service rep was very professional polite and dealt with the problem.

Very satisfied with my call. My request was dealt with courteously

The Utility warehouse person was very helpful and took time to make sure that the information given was money saving and accurate

Great experience

so easy to do

The lady I spoke to was very helpful. She apologised as she had to put me on hold to check something about my enquiry but came back with the information I needed . Very polite and efficient .

The staff on the phone very polite and helpfull,they explained what i needed ,so i could go away and talk It over with my wife.

Customer service excellent, I spoke to Liam, he was helpful, kind professional and easy to talk to. I highly recommend Utility Warehouse, they go the extra mile.

Helpful staff sorted out my problem. Always good to deal with

Polite and understanding staff member, resolved problem immediately