Your energy meter needs to be replaced
Nothing lasts forever, and the same thing is true of energy meters.
Every meter has its own expiration date
Once yours expires, it’ll start losing its efficiency, and might run poorly and not keep accurate track of your energy use.Don’t worry – it’s not likely to stop working altogether overnight. But your bills may become inaccurate as it degrades over time, which could result in you paying too much for the energy you use or building up a debt. And if you leave replacing your old meter for too long, it could eventually stop working.
What do I need to do?
Get in touch with us as soon as possible so we can replace your old meter with a new modern meter. We’ll do this at no additional cost to you.Click the button below to book your free upgrade appointment. Or you can call us on 0333 005 6555. We're available from 8am to 8pm Monday to Friday, and 9am to 4.30pm on Saturdays. You’ll need the booking reference we sent you when you call.
Why you'll love your brand new smart meter
A modern meter means more benefits for you.
Smart meters provide automatic meter readings, saving you time and effort every month.
Automated readings means you’re billed more accurately, without estimates.
You’ll also get a free smart meter display, making it super easy to understand your energy.
If you pay by prepayment topping up is much easier from your phone or in any PayPoint store.
Want to know more?
Find out more about smart meters on our smart meter page, including how they can save you time and money.
Upgrade for free
Simply book online. Or call us on 0333 005 6555. Remember to have the booking reference we sent you handy when you call.
Why does my meter need upgrading?
The average ‘shelf life’ of a traditional meter is around 15–20 years. Once a meter passes its expiry date it requires updating. Your meter has either approached or is fast approaching its expiry date and needs to be replaced.
When will my meter stop working?
In some instances, the meter will continue to work as normal. However, some issues can occur. For example, an expired meter can have data accuracy issues which could cause inaccurate bills.
What do I need to do?
It’s important that you book an appointment you have your meters upgraded to make sure that you’re not caught short if your old meter stops working properly.
To book a meter replacement, go here or call 0333 005 6555 (8am to 8pm Monday to Friday, and 9am to 4.30pm on Saturdays). You’ll need the booking reference we sent you.
What happens if I don’t upgrade?
It’s important you arrange for a smart meter to be fitted. If you don’t, you may experience problems with your meter. This may include data accuracy issues which could lead to inaccurate bills.
Will I be charged for an installation?
No. We’ll upgrade you to a smart meter free of charge.
Will my prices change?
No. By having a smart meter your prices won’t change. You’ll get a free smart meter display for your home that shows your usage in real-time. So you can see where you can save money.
I have a prepayment meter – do I need to upgrade?
Yes, even if you have a prepayment meter, you’ll need to upgrade. We still offer free smart meter upgrades to prepayment customers.
