Excellent customer service

Rang recently about an account query and the representativeness excellent answering my questions quickly and fluidly. Polite, quick. Sorted. Exactly what you want.

Nothing was too much trouble , friendly and very helpful

Don't do reviewsl0

Earlier this week, I made a call to UW on a particular issue regarding mobile phone data which I wished to upgrade, but had some issues with the application online. I spoke to a very pleasant gentleman who went through all the details with me. He was able to answer all my questions and efficiently arrange the service I requested. Many thanks.

Really helpful customer service from Anita

E mailed reply within 2 days and sorted the question

there customer service if you call may take a bit of time but is always friendly and always solve a problem

On the second call to you I got a lovely lady who felt with my query very efficiently and professionally. I told her you wanted me to call you just to make sure I was still alive. We had a chuckle

Alway polite and my I queries dealt with swiftly

Dispite the inordinate delay in connection time the eventual time & advice given was worthwhile. The adviser (Paul) was very clear in his explainations allowing me to rectify the problem. Well done

All ok at present, some minor concerns .

Had a new replacement modem when I said the old modem was not working all the time. New modem arrived promptly and is now working well The chap on the phone was very friendly and helpful

Very reliable service

The fact that you just took over from my previous provider, nothings changed but you continue to gove me the best service, thank you.

Called to enquire about broadband upgrade options. Resulted in upgrade to 150 mps full fibre...incresed cost more than offset by no longer needing separate BT line to carry connection. And also offered an early engineer visit to connect!

Knowledgeable and personable.

Answered quickly and sorted my issue

Pay for what you have used

Very knowledgeable person who I spoke with. Helped me with my problem.

Good prices and always helpful

Just easy to use and everything in one place. The people on the phone are eager to help.

Really friendly Staff

More than helpful. Couldn’t be faulted with the possible exception of dreadful on hold music!

Very helpful and friendly

I am moving home and the gent I spoke to was very informative and polite. Everything was made easy to transfer my utilities to my new address.

switched from british gas today as we was being charged anything from £160-£190 a month for gas an electric on a 1 bed flat, please dont get it twisted we wasnt leaving the heating on looking like a lighthouse we was having to not use the main lights and have the heating constantly off so im confussed how bg was charging this price. however i came across uw an now ill be paying £86 a month in total for gas and electric!!! no words needed uw are the best by far an anybody thinking of switching just do it, it isnt too good to be true its just a provider putting there customers first. hopefully everything goes plain sailing however if all fails ill be back to edit this review lol but so far its been outstanding from the prices to the people you speak with on the phone. dont think just switch

Very helpfull, easy to contact if with problem, good company for saving you money on your bills! Friendly agents who are easy to contact!

So helpful and great on customer service and easy to have everything in one place while also earning cashback with the card on all spending Brilliant company

Polite helpful

I was extremely delighted with Chris team UT member, as I was requesting a replacement Reuter. Well pleased with the customer service.

The service was first class everything done for me

My request was solved quickly

Excellent way to have all your domestic bills under one company. Any problems encounted are dealt with courteously and professionally. I would highly recommend this company.

Fantastic service. Our 2 Sky mini Q boxes stopped working although we had Sky on the main TV and our UW broadband was working ok. I could only think it was a broadband related (UW) issue, although Sky's website suggested that both our Q boxes had gone wrong at the same time, which seemed highly unlikely to me. I phoned UW and got the most helpful service imaginable, and one from someone who actually spoke clear English, something that is so often lacking these days. The UW representative immediately identified the issue as a Sky software change, and he most diligently went through a number of processes to resolve the issues on each of our Sky Q boxes. Cannot ask anymore, an absolute delight to deal with, so patient, so pleasant and so very professional; nothing was too much trouble. Well done Utility Warehouse and in particular to the gentleman (whose name I am afraid I have forgotten,) who solved the problem.

Every thing is good

Very pleased with the changeover and price. Still waiting for my broadband to be sorted, but not the fault of UW, it's the fault of Open reach whose tardy approach to digging up my pavement is causing the delay.

Smooth changeover at a better price.