Pleasant polite and helpful staff answering phone quickly.

All I can say is wow !! Best company I’ve been with !! We saved £50 a month on mobiles and WiFi and had no hassle with the switching process . Easy app to use and helped cover our early termination fees . I can’t rave about them enough

Always happy to help

Very easy to apply your gas or electricand good. company❤️❤️❤️❤️

Advisor listened took note of why I called and really wanted to help with my queries

Delighted with the service. I have gas, electric and house insurance. Very pleased with them. Always keep in touch with any updates.

All went smoothly with no problems

I reported that our gas meter wasn't giving any readings they arranged for engineer to attend he fitted 2 new smart meters. Proof of the pudding will be receiving a bill after a period of not being able to get meter readings.

They listened, they talked me through my issue and navigated me through their app and resolved

Good service

Sammy was helpfull and polite however I asked her to contact me when your IT people had fixed the gas meter problems it has not being sending meter readings since it was installed at the end of July if they couldnt she said it would be replaced in the meantime we have been paying over £ 300 pound a month can please help H Dawson

I wrote a review (glowing) only last month - you sent me request. I presume you do not require another?

Helpful person on the phone sorted my issue promptly

Getting me to the right person to speak to about my query very helpful even though I didn't get the right information sent that I wanted

Very helpful and friendly and courteous

Lady who helped me, very patient ,so Hopefully sorted.

Great help from customer service

ROUTER PROBLEMS The phones are answered pretty quickly, and they explain what they are going to do to rectify the problem. Kept me updated, and then sent a confirmation mail to tell me problem had been sorted.Happened over a week in late October.

The male advisor I spoke to on Saturday was extremely helpful. The previous person was difficult to understand and didn't give me some important information that I then got from the man I spoke to on Saturday.

I had a problem with my smart meter and the problem was solved. The gentleman put my my at rest thank you. He solved it without any problem.

Great service & most issues resolved (reasonably) quickly.

The youg man who helped me was calld Ayaz, he was very polite,friendly and above all patient. I was very confused and not sure what to do and he took time t make sure I made the correct choice, it was a pleasure t talk to him.

Although I am not long with UW, the organisation has provided me with the latest information on how I could save by advising me to use my washing machine at night to enable me to save money- mind-blowing. That's why I gave them five stars.

Good morning! I would recommend you—just as I recently recommended you to the new residents at my former address, 59 Winton Road. Thank you so much for your excellent understanding; you are always ready and willing to assist your clients. Many thanks.

Very clear communication when speaking with your team. Very helpful and informative staff.

We have been a U W customer for over 14 years now and have no reason to change to any other supplier. Customer service is with a human and not with an AI robot. Prices are fair with no hidden charges. Basically the whole customer package is reliable.

Its cheaper. Its easier. Its clearer to understand. I doubt I will change providers again

UW understood my needs and gave me a better deal for my requirements

As soon as l got through to the right department my problem was solved.Thanks for your help.

Easy to renew insurance at a good price. Always able to talk to someone if any issues.

The lady who answered my call understood immediately what my problem was and sent me the answer straight away. Problem solved.

The problem i had was resolved in good time the person i spoke to was helpful he tested my landline and explained what he thought the pro lem was and was reporting it to the technical team he told me clearly and professionally what would be happening to resolve it.

I didn't know exactly what was wrong but our internet keep stalling. The UW team sorted it out and it was fixed the following day. Great work.

The person I talked to was very helpful, and pointed out different options for me to decide on.

All good,Customer service 5 stars

keeps me well informed of any changes

A good deal and excellent communication and first class service. My new SIM card arrived the next day! Thank you I am really impressed.

Representative went above and beyond to clarify my renewal options. Informative, polite and courteous at all times.