Consumer Checklist

Knowing your rights

It's important to know your rights when it comes to energy. Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support.

If you live in England or Wales, go to or contact the Citizens Advice consumer service on 0808 223 1133. Calls are free.

If you live in Scotland, go to or contact Advice Direct Scotland on 0808 196 8660. Calls are free.

Learn more here: