Citizens Advice, compares energy suppliers using various parameters, and rates them based on information obtained from a diverse number of reliable sources regarding the level of customer service provided.
Suppliers are scored on a scale of 1 to 5, where 5 is the maximum one can be ranked.
You can find further information on how these scores are calculated on the Citizens Advice website here.
Reporting Period | Telephone wait time(s) | Email response time | Fewer Complaints | Customer guarantees | Overall rating |
Q1 2024 | 3 | 5 | 2 | 3 | 3.1 |
Q2 2024 | 4 | 5 | 2 | 3 | 3.4 |
Q3 2024 | 4 | 5 | 3 | 3 | 3.8 |
Q4 2024 | 4 | 5 | 3 | 3 | 3.8 |
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