How we're keeping you
safe
Safety during
installations
During smart meter installations, keeping our customers and engineers safe is our highest priority.
Watch our quick video to see how our safety procedures minimise any risk during appointments.
To help keep everyone safe, our engineers will:
Call ahead to discuss our safety measures
Offer appointments where we’re never in the same room
Advise you to open windows and doors
Wear a face covering for the duration of the visit
Wear protective gloves and disposable shoe covers
Use hand sanitiser and disinfect surfaces
Maintain social distancing throughout
Answer questions over the phone
How to book a smart meter upgrade
Simply book your free upgrade online in a few clicks. Or call us on 0333 005 6555.