How we're keeping you
safe

Safety during
installations

During smart meter installations, keeping our customers and engineers safe is our highest priority.

Watch our quick video to see how our safety procedures minimise any risk during appointments.

Keeping your home safe

To help keep everyone safe, our engineers will:

phone

phone

Call ahead to discuss our safety measures

no contact

no contact

Offer appointments where we’re never in the same room

window

window

Advise you to open windows and doors

mask

mask

Wear a face covering for the duration of the visit

glove

glove

Wear protective gloves and disposable shoe covers

sanitser

sanitser

Use hand sanitiser and disinfect surfaces

distance

distance

Maintain social distancing throughout

query

query

Answer questions over the phone

How to book a smart meter upgrade

Click below, or call 0333 358 0175.

If you already have an appointment

If you don’t feel well enough to continue with the appointment, have been advised to avoid contact due to being on a shielding list, or if someone in your household has coronavirus symptoms, please reschedule your appointment in your online account.

Or call us on 0333 358 0175.

You can find more about our response to COVID-19 here.