Legal bits

Switching

£400 to help you switch: When you take a 3 or 4+ Service Bundle, we’ll give you credit up to £400 towards any termination fees (excluding Home Insurance) you have to pay your current providers. You’ll need to return any equipment and pay for services you used before you cancel. Additional requirements apply to customers who are tenants. Further terms apply see our Residential Products and Services terms and conditions.

30 days to switch: Available when a new customer switches at least two of their services on the same date: energy, broadband, mobile and insurance (insurance means Boiler & Home Cover or Income Protector only). Any equipment must be returned and services used must be paid for before cancelling. Terms apply.

Savings

Annual Savings Estimate: Save £274 per year We’ve compared our most popular services with the average price of our main competitors' equivalent services. By ‘main competitors' we mean at least three of the largest suppliers by market share who sell a comparable product. The saving shown is based on the average of these competitors’ pricing when compared with an equivalent new UW customer who takes three services - energy (Double Gold variable), broadband (Ultra), mobile (Unlimited) and pays by direct debit.

UW Price Pledge: eligible new customers (from 22/04/24) who take 3 or more qualifying services and regularly use their Cashback Card. If a customer doesn't save with UW (incl. Cashback) in their first year vs their previous provider (or cheapest major provider where applicable), they can apply to claim the UW Price Pledge between 12 - 15 months after their sign-up date; the pledge & no exit fees only applies to qualifying services taken at sign-up. When you claim, we'll assume an average Cashback Card saving of £160 a year (based on customer usage data from 03/04/23 to 31/03/24, for users who earned Cashback at least at least once a week, excluding promotional activities) or your actual Cashback saving if higher. Full details, eligibility and terms available here.

Energy 

Savings vs price cap: January price cap is confirmed at £1,641 based on Ofgem typical domestic usage, for 12 months with payment by Direct Debit. UW Fixed Start 83 is priced at £1,899, UW Fixed Essentials 83 is priced at £1,799, UW Fixed 83 is priced at £1,778, UW Fixed Saver 83 is priced at £1,690 for a dual fuel customer, based on Ofgem typical domestic usage, for 12 months with payment by Direct Debit.

UK's Cheapest Energy: Cheapest fixed tariffs vs large/medium suppliers (Ofgem-defined). Payment by Direct Debit. Correct as of 30/01/26

Cheapest variable energy: when you take energy and two other eligible bundle services vs standard variable tariffs offered by major suppliers (large and medium suppliers as defined by Ofgem), for sale nationally, excl. existing customer tariffs. Based on Ofgem's typical domestic usage. Payment by Direct Debit. Correct as of 13/04/2026. Contact us to verify. See UW terms and conditions.

£50 discount: Applies to customers switching energy plus 2 or 3 other eligible Bundle Services. See our Residential Products and Services terms for details and eligibility. Lower discounts applied to customers taking energy, or energy plus 1 other service. Variable energy tariff only. Based on Ofgem typical domestic usage, for 12 months with payment by Direct Debit.

Fixed tariff: only available to eligible customers who take two or more bundle services (bundle services are energy, broadband and mobile). Smart meter required. Full details, eligibility and terms available at UW terms and conditions.

Broadband

Save £46: Switching to UW Ultra broadband after your initial contract with your current supplier has ended could save you £46.39 a year. This calculation is based on the average UW saving of our Ultra tariff vs BT, TalkTalk and Vodafone's closest equivalent tariff (£139.17). Correct as of 13/01/2026.

Save £29: Switching to UW Full Fibre broadband after your initial contract with current supplier has ended could save you £29 a year. This calculation is based on the average UW saving of our Full Fibre 100 tariff vs BT, EE, Sky, Talk Talk, Virgin and Vodafone's closest equivalent tariff (£88.74). Correct as of 13/01/2026.

Mobile

UK's best/cheapest mobile: 2 or more SIMs on Unlimited Max Tariff, 30 day rolling contract v equivalent tariffs (excl. intro / time limited offers). Contact us to verify. Correct at 13/01/2026.

Unlimited Max tariff: New mobile customers only. 1 Unlimited Max SIM at £23 required. Inclusive allowance free on up to 3 additional SIMs until 31 March 2026, then standard charge p/m each. Out-of-allowance usage charges apply. Porting of existing no. required. See terms. Correct at 13/01/2026.

Inclusive EU Roaming: With Unlimited Max, subject to 14GB roaming cap. Data consumption subject to 500GB personal usage cap. EU roaming on our Essential Max plan is subject to your 10GB data allowance and gives you access to 4G with a compatible phone. See terms & fair use policy.

£174 saving: Unlimited Max compared against the average of the closest equivalent 30 day rolling unlimited data tariffs with the four major network providers over a 12 month period. Price correct as of 13/01/2026. Excludes offers and promotional tariffs.

£126 saving: Get four Unlimited+ SIMs for only £23 which could save you over £120 a month. Get your first Unlimited Max SIM for £23/month and add up to three more for £0/month until 31 March 2026, then £10/month each.

Essential Max SIM: New customers only. 10GB data, plus unlimited calls and texts for £5 a month. 30-day rolling contract. Includes EU roaming (10GB usage cap applies). See terms.

Insurance

Our Home Insurance cover has been given five stars by independent consumer experts, Defaqto (2025) and Moneyfacts (2025). Our Boiler & Home Cover has been given stars by independent consumer expert, Moneyfacts (2025).

Subject to eligibility. Terms and exclusions apply. Exclusions apply. Please refer to the Insurance policy documents for Home Insurance and Boiler & Home Cover.

Cashback Card

Cashback Card Welcome Bonus: New UW homeowner customers only. Welcome Bonus (£50-£150) based on Bundle Services taken at sign-up (excludes Home Insurance). Direct debit required. 12-month clawback applies if Bundle Services cancelled. Energy or Broadband required for £100/£150 Bundle Service bonus. For full terms click here. 

Cashback Card Trial: Get three months free cashback on everyday spending at major retailers. £3 per month after trial - no contract, cancel any time. See terms and conditions here. 

Cashback: You can earn unlimited cashback at the relevant % from our retail partners each month. Purchases from other retailers are eligible for cashback of 1% on spend, subject to cashback caps which vary depending on the number of services you have taken out. You are only eligible to receive the 1% cashback at other retailers if you are not engaged in debt collection proceedings with UW – and have at least one of the following services live at the time of billing: Mobile, Broadband (Broadband and/or Home Phone) or Energy. See our Cashback Card terms and conditions here. 

The UW cashback card is issued by PSI-Pay Ltd pursuant to a license by Mastercard International Incorporated. PSI-Pay Ltd is regulated by the Financial Conduct Authority (FCA) under the electronic Money Regulations 2011 (FCA register number 900011) for the issuing of electronic money. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. 

Our cashback card provider PSI-Pay Ltd is an authorised e-money institution. E-money is not subject to Finance Services Compensation Scheme protection in the way bank deposits are, but it is subject to “safeguarding” requirements. In the unlikely event of insolvency, this means there will be a pool of funds from which cashback card customers would be repaid (subject to certain deductions for associated insolvency costs).