Legal bits

Switching

£400 to help you switch: When you take a 3 or 4+ Service Bundle, we’ll give you credit up to £400 towards any termination fees (excluding Home Insurance) you have to pay your current providers. You’ll need to return any equipment and pay for services you used before you cancel. Additional requirements apply to customers who are tenants. Further terms apply see our Residential Products and Services terms and conditions here.

30 days to switch: Available when a new customer switches at least two of their services on the same date: energy, broadband, mobile and insurance (insurance means Boiler & Home Cover or Income Protector only). Any equipment must be returned and services used must be paid for before cancelling. Terms apply.

Savings

Annual Savings Estimate: Save £259 per year We’ve compared our most popular services with the average price of our main competitors' equivalent services. By ‘main competitors' we mean at least three of the largest suppliers by market share who sell a comparable product. The saving shown is based on the average of these competitors’ pricing when compared with an equivalent new UW customer who takes three services - energy (Double Gold variable), broadband (Ultra), mobile (Unlimited) and pays by direct debit.

UW Price Pledge: Eligible new customers (joining on or after 22 April 2024) who take 3 or more qualifying services and regularly use their Cashback Card. If a customer doesn't save with UW (incl. Cashback) in their first year vs their previous provider (or cheapest major provider where applicable), they can apply to claim the UW Price Pledge between 12–15 months after their sign-up date; the pledge & no exit fees only applies to qualifying services taken at sign-up. When you claim, we'll assume an average Cashback Card saving of £160 a year (based on customer usage data from 03/04/23 to 31/03/24, for users who earned Cashback at least once a week, excluding promotional activities) or your actual Cashback saving if higher. Full details, eligibility and terms available here.

Energy 

Savings vs price cap: July price cap is confirmed at £1,663 based on Ofgem typical domestic usage, for 12 months with payment by Direct Debit. UW Fixed Start 94 is priced at £1,730, UW Fixed Essentials 94 is priced at £1,682, UW Fixed 94 is priced at £1,677, UW Fixed Saver 94 is priced at £1,640 for a dual fuel customer, based on Ofgem typical domestic usage, for 12 months with payment by Direct Debit.

£50 discount: Applies to customers switching energy plus 2 or 3 other eligible Bundle Services. See our Residential Products and Services terms for details and eligibility. Lower discounts applied to customers taking energy, or energy plus 1 other service. Variable energy tariff only. Based on Ofgem typical domestic usage, for 12 months with payment by Direct Debit.

Broadband

Full Fibre: Switching to UW Full Fibre broadband after your initial contract with current supplier has ended could save you £28.82 a year. This calculation is based on the average UW saving of our Full Fibre 150 tariff vs BT, EE, Plusnet, Sky, Talk Talk, Virgin and Vodafone's closest equivalent tariff (£86.45) over three years. Correct as of 08/07/2026.

Cheapest full fibre deal: Based on comparison of our Full Fibre 150 tariff vs major broadband providers BT, EE, Plusnet, Sky, TalkTalk, Virgin and Vodafone’s closest equivalent tariff available nationally as at 08/07/2026. Direct website sales excluding short term promotions, affiliates/ price comparison websites or alternative network areas that do not provide national coverage to more than 50% of UK homes. See comparison table.

Full Fibre prices: Until 1 April 2027, with a £4 a month increase in April 2027, and another £4 increase in April 2028 – with no extra price hikes in between.

Mobile

UK's best/cheapest mobile: UK's cheapest unlimited multi-SIM package in the UK on a 30 day rolling contract for customers taking 2 or more Unlimited SIMs compared to EE, GiffGaff, ID Mobile, O2, Smarty, Three, Vodafone (excluding introductory or time limited offers). Prices correct as of 08/07/2026.

Unlimited Max tariff: Our Unlimited Max plan gives you access to 4G/5G with a compatible handset. Inclusive EU Roaming, subject to a 14GB roaming cap. Data consumption is subject to a personal usage cap of 500GB. For further details, please see our terms & fair use policy.

EU roaming on our Essential Max plan subject to your 10GB data allowance. Our Essential plan gives you access to 4G with a compatible phone.

Mobile: Unlimited Max compared against the closest equivalent 30 day rolling unlimited data tariffs across EE, O2, Three and Vodafone over a 12 month period. Price correct as of 08/07/2026. Excludes offers and promotional tariffs.

Additional SIMs charged at £0/month for six months, then £10/month each. Terms apply.

Speed and reliability: RootMetrics State of Mobile Union Report 2H 2025 - EE network named best for overall performance with fastest median download speeds compared to Three, Virgin Media O2 and Vodafone networks https://www.ookla.com/research/reports/rootmetrics-uk-state-of-mobile-union-2h-2025

Essential Max SIM: New customers only. 10GB data, plus unlimited calls and texts for £5 a month. 30-day rolling contract. Includes EU roaming (10GB usage cap applies). See terms. All mobile terms here.

Insurance

Insurance Awards: Our Home Insurance cover has been given five stars by independent consumer experts, Defaqto (2026) and Moneyfacts (2026). Our Boiler & Home Cover has been given stars by independent consumer expert, Moneyfacts (2026).

Exclusions apply. Please refer to the Insurance policy documents for Home Insurance and Boiler & Home Cover.

Cashback Card

Cashback Card Welcome Bonus: Welcome Bonus (£50-£150) based on Bundle Services taken at sign-up (excludes Home Insurance). Direct debit required. 12-month clawback applies if Bundle Services cancelled. Energy or Broadband required for £100/£150 Bundle Service bonus. For full terms click here. 

Cashback Card Trial: Get three months free cashback on everyday spending at major retailers. £3 per month after trial - no contract, cancel any time. See terms and conditions here.

Cashback: you can earn unlimited cashback at the relevant % from our retail partners each month. Purchases from other retailers are eligible for cashback of 1% on spend, subject to cashback caps which vary depending on the number of services you have taken out. You are only eligible to receive the 1% cashback at other retailers if you are not engaged in debt collection proceedings with UW – and have at least one of the following services live at the time of billing: Mobile, Broadband (Broadband and/or Home Phone) or Energy. See our Cashback Card terms and conditions here.

The UW cashback card is issued by PSI-Pay Ltd pursuant to a license by Mastercard International Incorporated. PSI-Pay Ltd is regulated by the Financial Conduct Authority (FCA) under the electronic Money Regulations 2011 (FCA register number 900011) for the issuing of electronic money.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Our cashback card provider PSI-Pay Ltd is an authorised e-money institution. E-money is not subject to Finance Services Compensation Scheme protection in the way bank deposits are, but it is subject to “safeguarding” requirements. In the unlikely event of insolvency, this means there will be a pool of funds from which cashback card customers would be repaid (subject to certain deductions for associated insolvency costs).