Codes of practice and polices

This page is where we publish our codes of practice and policies, along with the steps you need to take if you want to make a complaint.

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How to make a complaint

To find out more about our Complaint Handling Procedures - please visit our detailed complaints page here.

Previous codes of practice and policies

You'll find our previous codes of practice and policy documents here.

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Utility Warehouse Limited is authorised and regulated by the Financial Conduct Authority

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