"old" Terms and Conditions

• Residential Products & Services (February 2025)(opens in new tab)

• Residential Products & Services (September 2025)(opens in new tab)

• Residential Products & Services (September 2024)(opens in new tab)

• Residential Products & Services (1 July 2024)(opens in new tab)

• Residential Products & Services (18 June 2024)(opens in new tab)

• Residential Products & Services (22 April 2024)(opens in new tab)

• Residential Products & Services (1 April 2024)(opens in new tab)

• Residential Products & Services (February 2024)(opens in new tab)

• Residential Products & Services (January 2024(opens in new tab))

• Residential Products & Services (for customers who signed up 1 - 5 February 2024)(opens in new tab)

• Residential Products & Services (24 Nov 2023)(opens in new tab)

• Residential Products & Services (29 June 2023)(opens in new tab)

• Residential Terms & Conditions (15 June 2023)(opens in new tab)

• Residential Terms & Conditions (March 2023)(opens in new tab)

• Residential Terms & Conditions (Table of changes 20 March 2023)(opens in new tab)

• Residential Products & Services (20 January 2023)(opens in new tab)

• Residential Products & Services - Benefits (30 December 2022)(opens in new tab)

• Residential Products & Services (July 2022)(opens in new tab)

• Residential Products & Services (June 2022)(opens in new tab)

• Residential Products & Services (March 2022)(opens in new tab)

• Residential products and services - Benefits (23 March 2022)(opens in new tab)

• Residential products and services (February 2022_v2)(opens in new tab)

• Residential products and services (February 2022_v1)(opens in new tab)

• Residential products and services (January 2022)(opens in new tab)

• Residential products and services (December 2021)(opens in new tab)

• Residential products and services (12 October 2021)(opens in new tab)

• Residential products and services (10 October 2021)(opens in new tab)

• Residential products and services (September 2021)(opens in new tab)

• Residential products and services (April 2021)(opens in new tab)

• Residential terms & conditions (November 2020)(opens in new tab)

• Residential terms & conditions (September 2020)(opens in new tab)

• Residential terms & conditions (March 2019)(opens in new tab)

• Residential terms & conditions (September 2015)(opens in new tab)

• Residential terms & conditions (March 2015)(opens in new tab)

• Residential terms & conditions (July 2014)(opens in new tab)

• Residential terms & conditions (March 2014)(opens in new tab)

• Gold Talk Fixed Tariff 1 terms and conditions(opens in new tab)

• 10% Energy Discount for applications processed before 8th November 2013(opens in new tab)

• Smart meter prize draw (Feb to March 2021)(opens in new tab)

• Smart meter £50 Amazon Voucher (from 3 Nov 2022)

• Smart meter £100 Amazon Voucher (from 24 Nov 2022)

• Smart meter Amazon voucher (April to May 2023)

• Smart meter August offer (August 2023)

• Smart meter September offer (September 2023)

• Smart meter October offer (October 2023)

• Winter winners prize draw (November to December 2023)

• Boost terms & conditions (March 2023)(opens in new tab)

• Refer-a-friend Previous Terms & Conditions

• Everybody Saves (21 March 2022)(opens in new tab)

• Everybody Saves (1 February 2022)(opens in new tab)

• Everybody Saves (20 January 2022)(opens in new tab)

• Everybody Saves (20 December 2021)(opens in new tab)

• Everybody Saves (27 October 2021)(opens in new tab)

• Everybody Saves (4 October 2021)(opens in new tab)

• Everybody Saves (12 September 2021(opens in new tab))

• Smart Love2Shop Winter 2025 £50 Promotion

• Smart Love2Shop Winter 2025 £100 Promotion

• Cashback Card Welcome Credit - TalkTalk customers (March 2026)(opens in new tab)

• Cashback Card Welcome Credit - TalkTalk customers (February 2026)(opens in new tab)

• Cashback Card £20 credit - Origin customers (Sept 2025)(opens in new tab)

• Cashback Card (From 1 July 2024)(opens in new tab)

• Cashback Card (April 2024)(opens in new tab)

• Cashback Card (Until 31 March 2024)(opens in new tab)

• Cashback Magic Terms and Conditions (July 2023)(opens in new tab)

• Cashback Card (Mastercard) Dec 2022(opens in new tab)

• Cashback Card (Mastercard) March 7, 2022(opens in new tab)

• Cashback Card (Mastercard) Sept. 2021(opens in new tab)

• Cashback Card (Visa) June 2021(opens in new tab)

• Cashback Card: £50 credit (ended 10 Sept 2023)(opens in new tab)

• Cashback Card: £50 credit (Sept. 2021 to 21 March 2022)(opens in new tab)

• CashBack Card Mastercard - applied for after January 2015(opens in new tab)

• Utility Warehouse Cashback Card - applied for before 8 November 2013(opens in new tab)

Energy - Fixed Saver

• UW Fixed Saver 36(opens in new tab)

• UW Fixed Saver 35(opens in new tab)

• UW Fixed Saver 34(opens in new tab)

• UW Fixed Saver 33(opens in new tab)

• UW Fixed Saver 32(opens in new tab)

• UW Fixed Saver 31(opens in new tab)

• UW Fixed Saver 30(opens in new tab)

• UW Fixed Saver 29(opens in new tab)

• UW Fixed Saver 28(opens in new tab)

• UW Fixed Saver 27(opens in new tab)

• UW Fixed Saver 26(opens in new tab)

• UW Fixed Saver 25(opens in new tab)

• UW Fixed Saver 24(opens in new tab)

• UW Fixed Saver 23(opens in new tab)

• UW Fixed Saver 22(opens in new tab)

• UW Fixed Saver 21(opens in new tab)

• UW Fixed Saver 20(opens in new tab)

• UW Fixed Saver 19(opens in new tab)

• UW Fixed Saver 18(opens in new tab)

• UW Fixed Saver 17(opens in new tab)

• UW Fixed Saver 16(opens in new tab)

• UW Fixed Saver 15(opens in new tab)

• UW Fixed Saver 14(opens in new tab)

• UW Fixed Saver 13(opens in new tab)

• UW Fixed Saver 12(opens in new tab)

Energy - Fixed

• UW Fixed 36(opens in new tab)

• UW Fixed 35(opens in new tab)

• UW Fixed 34(opens in new tab)

• UW Fixed 33(opens in new tab)

• UW Fixed 32(opens in new tab)

• UW Fixed 31(opens in new tab)

• UW Fixed 30(opens in new tab)

• UW Fixed 29(opens in new tab)

• UW Fixed 28(opens in new tab)

• UW Fixed 27(opens in new tab)

• UW Fixed 26(opens in new tab)

• UW Fixed 25(opens in new tab)

• UW Fixed 24(opens in new tab)

• UW Fixed 23(opens in new tab)

• UW Fixed 22(opens in new tab)

• UW Fixed 21(opens in new tab)

• UW Fixed 20(opens in new tab)

• UW Fixed 19(opens in new tab)

• UW Fixed 18(opens in new tab)

• UW Fixed 17(opens in new tab)

• UW Fixed 16(opens in new tab)

• UW Fixed 15(opens in new tab)

• UW Fixed 14(opens in new tab)

• UW Fixed 13(opens in new tab)

• UW Fixed 12(opens in new tab)

• UW Fixed 11(opens in new tab)

• UW Fixed 10(opens in new tab)

• UW Fixed 9(opens in new tab)

• UW Fixed 8(opens in new tab)

• UW Fixed 7(opens in new tab)

• UW Fixed 6(opens in new tab)
  
  

Energy - Green Fixed

• Green Fixed 39(opens in new tab)

• Green Fixed 38(opens in new tab)

• Green Fixed 37(opens in new tab)

• Green Fixed 36(opens in new tab)

• Green Fixed 35(opens in new tab)

• Green Fixed 34(opens in new tab)

• Green Fixed 33(opens in new tab)

• Green Fixed 32(opens in new tab)

• Green Fixed 31(opens in new tab)

• Green Fixed 30(opens in new tab)

• Green Fixed 29(opens in new tab)

• Green Fixed 28(opens in new tab)

• Green Fixed 27(opens in new tab)

• Green Fixed 26(opens in new tab)

• Green Fixed 25(opens in new tab)

• Green Fixed 24(opens in new tab)

• Green Fixed 23(opens in new tab)

• Green Fixed 22(opens in new tab)

• Green Fixed 21(opens in new tab)

• Green Fixed 20(opens in new tab)

• Green Fixed 19(opens in new tab)

• Green Fixed 18(opens in new tab)

• Green Fixed 17(opens in new tab)

• Green Fixed 16(opens in new tab)

• Green Fixed 15(opens in new tab)

• Green Fixed 14(opens in new tab)

• Green Fixed 13(opens in new tab)

• Green Fixed 12(opens in new tab)

• Green Fixed 11(opens in new tab)

• Green Fixed 10(opens in new tab)

• Green Fixed 9(opens in new tab)

• Green Fixed 8(opens in new tab)

• Green Fixed 7(opens in new tab)

• Green Fixed 6(opens in new tab)

• Green Fixed 5(opens in new tab)

• Green Fixed 4(opens in new tab)

• Green Fixed 3(opens in new tab)

• Green Fixed 2(opens in new tab)

• Green Fixed 1(opens in new tab)
  

Energy - Fixed Start

Energy - Fixed Essentials

• UL Max and Sibling Sim terms and conditions (version from Sept 2025)(opens in new tab)

• Residential tariffs and charges (Prices in this tariff guide are effective from 1 April 2024.)

• Residential mobile fair usage policy (for customers who signed up on or after 1 February 2024 on Essential or Unlimited+ tariffs)

• Residential mobile fair usage policy - all other mobile tariffs (for customers who signed up on before 1 April 2024 on all other mobile tariffs)

• Residential mobile fair usage policy (December 2021)(opens in new tab)

• Double Gold Fixed 28(opens in new tab)

• Double Gold Fixed 27(opens in new tab)

• Double Gold Fixed 26(opens in new tab)

• Double Gold Fixed 25 (opens in new tab)

• Double Gold Fixed 24 (opens in new tab)

• Double Gold Fixed 23(opens in new tab)

• Double Gold Fixed 22(opens in new tab)

• Double Gold Fixed 21(opens in new tab)

• Double Gold Fixed 20(opens in new tab)

• Double Gold Fixed 19(opens in new tab)

• Double Gold Fixed 18(opens in new tab)

• Double Gold Fixed 17(opens in new tab)

• Double Gold Fixed 15 terms and conditions(opens in new tab)

• Double Gold Fixed 14 terms and conditions(opens in new tab)

• Double Gold Fixed 13 terms and conditions(opens in new tab)

• Double Gold Fixed 12 terms and conditions(opens in new tab)

• Double Gold Fixed 11 terms and conditions(opens in new tab)

• Double Gold Fixed 10 terms and conditions(opens in new tab)

• Double Gold Fixed 9 terms and conditions(opens in new tab)

• Double Gold Fixed 8 terms and conditions(opens in new tab)

• Double Gold Fixed 7 terms and conditions(opens in new tab)

• Double Gold Fixed 6 terms and conditions(opens in new tab)

• Double Gold Fixed 5 terms and conditions(opens in new tab)

• Double Gold Fixed 4 terms and conditions(opens in new tab)

• Double Gold Fixed 3 terms and conditions(opens in new tab)

• Double Gold Fixed 2 terms and conditions(opens in new tab)

• Double Gold Fixed 1 terms and conditions(opens in new tab)

• 3 month Half Price Boiler & Home Cover promotion(opens in new tab)

• Insurance terms of business - April 2024(opens in new tab)

• Insurance terms of business May 2021(opens in new tab)

• Insurance Flash Sale - February 2023(opens in new tab)

• Boiler and Home Cover Flash Sale - March 2023(opens in new tab)

• Boiler and Home Cover 50% off for 3 months (opens in new tab)

• Boiler and Home Cover 50% off for 3 months - Extension(opens in new tab)

• Boiler and Home Cover £20 Bill Credit(opens in new tab)

• Boiler and Home Cover £60 Credit(opens in new tab)

• Bill Protector Insurance Product Information Document - Effective from 1 April 2024(opens in new tab)

• Bill Protector Insurance Product Information Document - 1 April 2023(opens in new tab)

• Bill Protector Evidence of Cover - 1 April 2023(opens in new tab)

• Bill Protector Insurance information - 2021(opens in new tab)

• Bill Protector Evidence of Cover - January 2021(opens in new tab)

• Bill Protector Evidence of Cover - Feb 2020(opens in new tab)

• Bill Protector Evidence of Cover - 1 November 2017 - 31 January 2020(opens in new tab)

• Bill Protector Key Facts - Effective from 1 November 2017 to 30 September 2018(opens in new tab)

• Bill Protector Terms & Conditions - Effective from 1 July 2016 - 31 October 2017(opens in new tab)

• Bill Protector Terms and Conditions – Effective from 1 July 2016 - 31 October 2017(opens in new tab)

• Bill Protector Full Policy Wording – Effective from 1 July 2016 - 31 October 2017(opens in new tab)

• Bill Protector Terms and Conditions - Effective until 15 December 2014(opens in new tab)

• Bill Protector Full Policy Wording - Effective until 15 December 2014(opens in new tab)

• Bill Protector Key Facts - Effective until 15 December 2014(opens in new tab)

• Income Protector Insurance Product Information Document(opens in new tab)

• Income Protector Evidence of Cover(opens in new tab)

• Income Protector Insurance Product Information Document - 1 July 2023(opens in new tab)

• Income Protector Evidence of Cover - 1 July 2023(opens in new tab)

• UW for Business full Terms and Conditions (May 2024)(opens in new tab)

• UW for Business full Terms and Conditions (March 2023)(opens in new tab)

• UW for Business full Terms and Conditions (July 2022)(opens in new tab)

• UW for Business full Terms and Conditions (June 2022)(opens in new tab)

• UW for Business full Terms and Conditions (May 2022)(opens in new tab)

• UW for Business full Terms and Conditions (October 2021)(opens in new tab)

• UW for Business full Terms and Conditions (April 2021)(opens in new tab)

• 10% Energy Discount for Business(opens in new tab)

Deemed Contracts

• UW for Business Deemed Contract (Energy) Terms and Conditions (opens in new tab)(September 2020)

Mobile Fair Usage Policy

• Business Mobile Fair Usage Policy (opens in new tab)(February 2021)

• £50 Multiservice Credit(opens in new tab)

• Cashback Card Welcome Credit - TalkTalk customers (February 2026)(opens in new tab)

• Cashback Card Welcome Credit - TalkTalk customers (February 2026)(opens in new tab)

• Telecom Vulnerability Policy (July 2022 - Oct 2024)

• Telecom Vulnerability Policy(opens in new tab) (Oct 2024-Jan 2025)

• Premium Rate Services information (opens in new tab)(Oct 2018 - 31 Oct 2024)

• Premium Rate Services Information(opens in new tab) (Oct 2024 - Oct 2025)

• Previous terms and conditions

• Residential Products & Services(opens in new tab) (February 2025)