General

• Residential Products & Services (1 July 2024)

• Residential Products & Services (18 June 2024)

• Residential Products & Services (22 April 2024)

• Residential Products & Services (1 April 2024)

• Residential Products & Services (February 2024)

• Residential Products & Services (January 2024)

• Residential Products & Services (for customers who signed up 1 - 5 February 2024)

• Residential Products & Services (24 Nov 2023)

• Residential Products & Services (29 June 2023)

• Residential Terms & Conditions (15 June 2023)

• Residential Terms & Conditions (March 2023)

• Residential Terms & Conditions (Table of changes 20 March 2023)

• Residential Products & Services (20 January 2023)

• Residential Products & Services - Benefits (30 December 2022)

• Residential Products & Services (July 2022)

• Residential Products & Services (June 2022)

• Residential Products & Services (March 2022)

• Residential products and services - Benefits (23 March 2022)

• Residential products and services (February 2022_v2)

• Residential products and services (February 2022_v1)

• Residential products and services (January 2022)

• Residential products and services (December 2021)

• Residential products and services (12 October 2021)

• Residential products and services (10 October 2021)

• Residential products and services (September 2021)

• Residential products and services (April 2021)

• Residential terms & conditions (November 2020)

• Residential terms & conditions (September 2020)

• Residential terms & conditions (March 2019)

• Residential terms & conditions (September 2015)

• Residential terms & conditions (March 2015)

• Residential terms & conditions (July 2014)

• Residential terms & conditions (March 2014)

• Gold Talk Fixed Tariff 1 terms and conditions

• 10% Energy Discount for applications processed before 8th November 2013

• Smart meter prize draw (Feb to March 2021)

• Smart meter £50 Amazon Voucher (from 3 Nov 2022)

• Smart meter £100 Amazon Voucher (from 24 Nov 2022)

• Smart meter Amazon voucher (April to May 2023)

• Smart meter August offer (August 2023)

• Smart meter September offer (September 2023)

• Smart meter October offer (October 2023)

• Winter winners prize draw (November to December 2023)

• Boost terms & conditions (March 2023)

• Refer-a-friend Previous Terms & Conditions

• Everybody Saves (21 March 2022)

• Everybody Saves (1 February 2022)

• Everybody Saves (20 January 2022)

• Everybody Saves (20 December 2021)

• Everybody Saves (27 October 2021)

• Everybody Saves (4 October 2021)

• Everybody Saves (12 September 2021

Cashback Card

• Cashback Card (April 2024)

• Cashback Card (Until 31 March 2024)

• Cashback Card (Mastercard) Dec 2022

• Cashback Card (Mastercard) March 7, 2022

• Cashback Card (Mastercard) Sept. 2021

• Cashback Card (Visa) June 2021

• Cashback Card: £50 credit (ended 10 Sept 2023)

• Cashback Card: £50 credit (Sept. 2021 to 21 March 2022)

• CashBack Card Mastercard - applied for after January 2015

• Utility Warehouse Cashback Card - applied for before 8 November 2013

Energy - Fixed Tariffs

• Fixed Saver 1

• Green Fixed 39

• Green Fixed 38

• Green Fixed 37

• Green Fixed 36

• Green Fixed 35

• Green Fixed 34

• Green Fixed 33

• Green Fixed 32

• Green Fixed 31

• Green Fixed 30

• Green Fixed 29

• Green Fixed 28

• Green Fixed 27

• Green Fixed 26

• Green Fixed 25

• Green Fixed 24

• Green Fixed 23

• Green Fixed 22

• Green Fixed 21

• Green Fixed 20

• Green Fixed 19

• Green Fixed 18

• Green Fixed 17

• Green Fixed 16

• Green Fixed 15

• Green Fixed 14

• Green Fixed 13

• Green Fixed 12

• Green Fixed 11

• Green Fixed 10

• Green Fixed 9

• Green Fixed 8

• Green Fixed 7

• Green Fixed 6

• Green Fixed 5

• Green Fixed 4

• Green Fixed 3

• Green Fixed 2

• Green Fixed 1

Mobile

• Residential tariffs and charges (Prices in this tariff guide are effective from 1 April 2024.)

• Residential mobile fair usage policy (for customers who signed up on or after 1 February 2024 on Essential or Unlimited+ tariffs)

• Residential mobile fair usage policy - all other mobile tariffs (for customers who signed up on before 1 April 2024 on all other mobile tariffs)

• Residential mobile fair usage policy (December 2021)

Double Gold

• Double Gold Fixed 28

• Double Gold Fixed 27

• Double Gold Fixed 26

• Double Gold Fixed 25 

• Double Gold Fixed 24 

• Double Gold Fixed 23

• Double Gold Fixed 22

• Double Gold Fixed 21

• Double Gold Fixed 20

• Double Gold Fixed 19

• Double Gold Fixed 18

• Double Gold Fixed 17

• Double Gold Fixed 15 terms and conditions

• Double Gold Fixed 14 terms and conditions

• Double Gold Fixed 13 terms and conditions

• Double Gold Fixed 12 terms and conditions

• Double Gold Fixed 11 terms and conditions

• Double Gold Fixed 10 terms and conditions

• Double Gold Fixed 9 terms and conditions

• Double Gold Fixed 8 terms and conditions

• Double Gold Fixed 7 terms and conditions

• Double Gold Fixed 6 terms and conditions

• Double Gold Fixed 5 terms and conditions

• Double Gold Fixed 4 terms and conditions

• Double Gold Fixed 3 terms and conditions

• Double Gold Fixed 2 terms and conditions

• Double Gold Fixed 1 terms and conditions

Insurance

• Insurance terms of business - April 2024

• Insurance terms of business May 2021

• Insurance Flash Sale - February 2023

• Boiler and Home Cover Flash Sale - March 2023

• Boiler and Home Cover 50% off for 3 months

• Boiler and Home Cover 50% off for 3 months - Extension

• Boiler and Home Cover £20 Bill Credit

• Boiler and Home Cover £60 Credit

Bill Protector

• Bill Protector Insurance Product Information Document - Effective from 1 April 2024

• Bill Protector Insurance Product Information Document - 1 April 2023

• Bill Protector Evidence of Cover - 1 April 2023

• Bill Protector Insurance information - 2021

• Bill Protector Evidence of Cover - January 2021

• Bill Protector Evidence of Cover - Feb 2020

• Bill Protector Evidence of Cover - 1 November 2017 - 31 January 2020

• Bill Protector Key Facts - Effective from 1 November 2017 to 30 September 2018

• Bill Protector Terms & Conditions - Effective from 1 July 2016 - 31 October 2017

• Bill Protector Terms and Conditions – Effective from 1 July 2016 - 31 October 2017

• Bill Protector Full Policy Wording – Effective from 1 July 2016 - 31 October 2017

• Bill Protector Terms and Conditions - Effective until 15 December 2014

• Bill Protector Full Policy Wording - Effective until 15 December 2014

• Bill Protector Key Facts - Effective until 15 December 2014

Income Protector

• Income Protector Insurance Product Information Document

• Income Protector Evidence of Cover

• Income Protector Insurance Product Information Document - 1 July 2023

• Income Protector Evidence of Cover - 1 July 2023

UW for Business

• UW for Business full Terms and Conditions (May 2024)

• UW for Business full Terms and Conditions (March 2023)

• UW for Business full Terms and Conditions (July 2022)

• UW for Business full Terms and Conditions (June 2022)

• UW for Business full Terms and Conditions (May 2022)

• UW for Business full Terms and Conditions (October 2021)

• UW for Business full Terms and Conditions (April 2021)

• 10% Energy Discount for Business

Deemed Contracts

• UW for Business Deemed Contract (Energy) Terms and Conditions (September 2020)

Mobile Fair Usage Policy

• Business Mobile Fair Usage Policy (February 2021)

Codes of practice and policies

• Telecom Vulnerability Policy (July 2022 - Oct 2024)

• Telecom Vulnerability Policy (Oct 2024-Jan 2025)

• Premium Rate Services information (Oct 2018 - 31 Oct 2024)