UW Press Releases

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Latest news icon support 02

Utility Warehouse hires new Customer Service Director to drive customer excellence and power growth

10 June 2024 - Tracey Costley joins from Shell Energy and will lead UW’s front-of-house customer support teams

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Latest news icon broadband 01

Brits Would Rather Give Up Holidays, Showers And Food Than Give Up Their Broadband

4 June 2024 - New research revealed as Utility Warehouse launches six months free full fibre broadband with no risk and no commitment

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Latest news icon award 02

Utility Warehouse wins Tech Team of the Year at National Technology Awards 2024

24 May 2024 - Utility Warehouse (UW) has been crowned ‘Tech Team of the Year’ at the National Technology Awards 2024 in recognition of its industry leading tools and products that support customers, power growth and save money.

Latest news UW

Latest news UW

Utility Warehouse launches UK’s cheapest fixed energy tariff among medium and large suppliers

16 May 2024 - Customers can save £125 against the April price cap with Fixed Saver 19 when they switch energy and two other services to UW

Latest news UW

Latest news UW

Utility Warehouse pledges guaranteed savings for new customers - or will pay double their money back

22 April 2024 - Utility Warehouse today promised to pay new customers double the difference back if they don’t make savings on their services in the first year of signing up.

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Latest news icon broadband 01

Utility Warehouse awarded top marks for customer service and technical support in Which? 2024 broadband rankings

4 April 2024 - Utility Warehouse (UW) has scored top marks for its customer service and technical support and outperforms many mainstream providers in Which?’s 2024 league table of broadband suppliers.

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Latest news health

Utility Warehouse jumps to top four in Citizens Advice energy customer service ratings

3 April 2024 - Utility Warehouse (UW) has been ranked in the top quartile for energy customer service in the UK

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Latest news UW

Utility Warehouse passes one million customer milestone

6th March 2024 - FTSE 250 business has signed up its one millionth customer after sustained period of high growth

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Latest news icon tariff

Utility Warehouse launches UK’s cheapest fixed energy tariff with huge £388 saving below January price cap

29th February 2024 - Fixed Saver 15 is 20% below the current price cap for customers who switch energy and two other services to UW

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latest news cashback

Utility Warehouse adds Aldi to Cashback Card

19th February 2024 - UW customers now have even more opportunities to save on their household bills

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Latest news icon award 02

Utility Warehouse retains top insurance ratings for eighth year in a row

6th February 2024 - Multiservice supplier’s insurance rated five-stars by Defaqto and Moneyfacts

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Latest news icon sim

Utility Warehouse launches new mobile tariffs

1st February 2024 - Multiservice supplier offers customers the choice of two great new value tariffs - Unlimited+ and Essential

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Latest news icon tariff

Utility Warehouse launches new three-service Fixed Saver 13 tariff £208 below the price cap

1st February 2024 - Multiservice supplier offers customers the chance to lock in energy rates at £1,720 until March 2025

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Latest news icon award 02

Utility Warehouse secures highest overall score in Which? annual energy firm rankings

19 January 2024 - UW ranked top of Which? Energy Supplier Rankings ahead of 17 other suppliers

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latest news finance calculator

Utility Warehouse research shows Brits set to make raft of spending changes to save money on bills in 2024

4 January 2024 - Budget-conscious Brits are set to make a raft of changes to their spending habits in 2024 to save money and cover the cost of household bills, new research from Utility Warehouse (UW) reveals today.

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Latest news icon tariff

Brits wary of rising household costs next year as one in three plan to cut back on Christmas spending to pay bills

14 December 2023 - New research from Utility Warehouse comes as multiservice supplier offers UK’s cheapest fixed energy tariff when customers also take two other services

Latest news UW

Latest news UW

Utility Warehouse appoints new Chief Operating Officer to deliver customer excellence and operational efficiencies

15 November 2023 - UW appoints Rob Harris as new COO

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Latest news UW

Millions of Brits missing out on hundreds of pounds of savings a year thanks to switching inertia

8 November 2023 -More than 12 million have not switched any key household service in over three years, despite cost-of-living crisis, as consumers say there’s no difference between suppliers

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latest news cashback

Google Pay available for Utility Warehouse Cashback Card holders

1 November 2023 - Customers now have an even easier way to earn cashback on their monthly bills

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Latest news icon award 02

Utility Warehouse Home Wi-Fi Hub secures Which? Great Value endorsement

9 October 2023 - Utility Warehouse (UW), the UK’s leading multiservice supplier, has earned the coveted Which? Great Value endorsement for its home WiFi hub.

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Latest news icon tools

Utility Warehouse joins forces with CityFibre to bring lightning-fast broadband to homes across the UK

25 September 2023 - UW customers nationwide will get greater access to the UK’s fastest and most reliable broadband technology thanks to a new partnership with CityFibre

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Latest news icon environment

Utility Warehouse donates £18k to Selkirk charities

22 June 2023 - New charity funding revealed at official opening of new Selkirk customer service hub

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mii logo rgb white bg

Hard-working Brits can earn £10k extra a year through side-hustles and second jobs

7 June 2023 - New report from Utility Warehouse and Cebr reveals £30bn boost to UK economy thanks to extra earnings from Multi-income individuals (Miis)

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Latest news icon support 02

Utility Warehouse creates 80 new jobs in Scotland with £1million Selkirk customer service hub

23 May 2023 - FTSE 250 business opening ‘centres of excellence’ across UK

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Latest news icon insurance

GFSC green lights Utility Warehouse to underwrite for growing insurance base

11 April 2023 - The Gibraltar Financial Services Commission (GFSC) has given UWI Limited the green light to begin underwriting for multiservice utility provider Utility Warehouse’s (UW) growing base of customers, as it continues to scale its insurance business.

broadband

broadband

Which? rates Utility Warehouse broadband as top three

29 March 2023 - UW broadband rated as top three by the consumer champion, ranking ahead of other big-name competitors

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Latest news icon award 01

Telecom Plus crowned Company of the Year at PLC Awards 2022

20 March 2023 - Utility Warehouse’s parent company wins big at PLC Awards ceremony

Latest news UW

Latest news UW

Utility Warehouse drives forward growth plans with new Chief People Officer

9 January 2023 - Libby Townsend joins the leading multiservice provider bringing vast experience of high growth businesses

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Latest news icon award 02

Utility Warehouse highly commended at 2022 Expert Reviews Energy Awards

14 December 2022 - UW takes home three highly commended awards with recognition for it’s Customer Service and Value

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yournewsbundle growthcompany oftheyear roundels r 400x400 v1

Telecom Plus wins Growth Company of the Year at Shares Magazine Awards 2022

23 November 2022 - Parent company of UW is helping more customers than ever save money on their bills

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wi-fi

Utility Warehouse and TalkTalk Group announce new, long-term agreement

27 October 2022 - The new agreement underpins substantial growth and acceleration of full fibre

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halfyearresults fy23 partner v1 weeklynews roundel 400x400 r 1

Record number of UK households joining UW to save on their bills

22 October 2022 - Half-Year Results for the Six Months ended 30 September 2022

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latest news finance calculator

Lifetime of Admin

7 July 2022 - The average Brit carries out over an enormous 19,656 life admin tasks in their lifetime, resulting in mountains of forms and paperwork.

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Latest news icon award 01

Utility Warehouse accredited by Work180

6 July 2022 - The UK’s only multiservice provider has been recognised as an Employer of Choice for Women by being awarded the WORK180 Endorsement.

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Latest news finance 03

UW delivers record results driven by 20% annualised customer growth

21 June 2022 - UW, the consumer facing brand of Telecom Plus, has today reported record results driven by a return to annualised customer growth of 20%.

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Latest news icon award 02

Utility Warehouse takes home three Uswitch Energy Awards for 2022

12 May 2022 - The UK’s only multiservice provider wins Best Customer Service, Most Likely to Recommend and Best Rewards at the 2022 awards

Latest news UW

Latest news UW

Utility Warehouse signs up Ben Fogle as customer and new brand ambassador

23 March 2022 - The UK’s only multiservice provider joins forces with Ben Fogle as its new brand ambassador.

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Latest news UW

Utility Warehouse appoints David Walter as new CCO

15 March 2022 - The UK’s only multiservice provider appoints former VP of Commercial at OVO as new Chief Commercial Officer.

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Latest news UW

Utility Warehouse to pay £1.5m into Ofgem’s Voluntary Redress Fund

10 November 2021 - This week, we’ve agreed to pay £1.5m into Ofgem’s Voluntary Redress Fund after they took action against us for the incorrect handling of some customer payment collection procedures in the past.