UW Press Releases
Latest Press Releases
The heart of the game: Utility Warehouse and the National League kick-off landmark partnership to champion 72 Clubs and their communities
23rd April 2026: Utility Warehouse is officially kicking off a historic new initiative as the first-ever Official Utilities Partner of the National League.
Utility Warehouse signs up Cat Deeley as brand ambassador
20th April 2026: From morning TV to helping the nation with their household bills, Cat Deeley has been announced as the new brand ambassador for Utility Warehouse.
New research reveals UK Mums want more than flowers this Mother's Day: they want help around the house
London, Monday 9th March 2026: New research by Utility Warehouse has revealed what UK mums really want this Mother’s Day… and it isn’t chocolates or flowers.
Specs Appeal: Brits challenged to see their utilities differently this year
12th January 2026: Utility Warehouse has launched its Utilit-Eye Test to help the bill-blind nation see their utilities differently
Chester FC and Utility Warehouse agree three-year partnership to deliver savings and support for the community
20th December 2025: Chester FC are delighted to announce a three-year partnership with Utility Warehouse, a first-of-its-kind between Utility Warehouse and a football club.
Jingle Bills: Decking the halls sends usage soaring
1st December 2025: New research from Utility Warehouse reveals the hidden cost of Christmas hosting, with Brits blaming extra heating (58%) and festive lights and decorations (32%) for bill spikes.
50% of UK confused about insurance but their Lego and Labubus are safe
19th November 2025: New research from Utility Warehouse reveals that the UK is in an insurance disconnect, with half the population not fully understanding their insurance policies.
Half of UK parents struggle to explain basic household bills to their kids
12th August 2025: Utility Warehouse shines a light on the everyday challenge of talking to children about money and bills
Utility Warehouse finds summer holidays cost UK parents an additional £100 a week
19th July 2025: Research has found that over the 6 week break, UK families are faced with finding an extra £600 to fund everything from day trips and holiday clubs to snacks and childcare
UK’S first utility break-up helpline launches so Brits can fix their broken supplier relationships this Valentine's Day
12th February 2025 - It comes as new research by Utility Warehouse reveals the nation’s top customer service bugbears
Brits losing out on billions of pounds a year in savings by not snapping up cashback card rewards
6th January 2025 - Hard-pressed Brits are losing out on billions of pounds a year in potential savings by not using cashback cards for their everyday shopping, new research from Utility Warehouse reveals today.
Utility Warehouse rated best for energy customer service in the UK
19th December 2024 - UW soars past traditional ‘big six’ suppliers in latest Citizens Advice rankings
Utility Warehouse scoops top industry award for transforming company culture
22nd November 2024 - Utility Warehouse (UW) has won the Best Business Transformation Initiative at this year’s Business Culture Awards.
Utility Warehouse scoops major Scottish business award for Selkirk customer service hub
2nd September 2024 - UW praised for its commitment to the local Scottish Borders economy and community
Utility Warehouse hires new Customer Service Director to drive customer excellence and power growth
10 June 2024 - Tracey Costley joins from Shell Energy and will lead UW’s front-of-house customer support teams
Utility Warehouse research: hundreds of thousands of EV drivers not plugging into saving by charging at peak times
8 October 2024 - Research finds 78% of EV drivers charge at most expensive time of the day. It comes as UW launches new EV tariff with off-peak charging from as little as 7p per kWh.
Utility Warehouse passes one million customer milestone
6th March 2024 - FTSE 250 business has signed up its one millionth customer after a sustained period of high growth
Utility Warehouse awarded top marks for customer service and technical support in Which? 2024 broadband rankings
4 April 2024 - Utility Warehouse (UW) has scored top marks for its customer service and technical support and outperforms many mainstream providers in Which?’s 2024 league table of broadband suppliers.
Utility Warehouse launches new mobile tariffs
1st February 2024 - Multiservice supplier offers customers the choice of two great new value tariffs - Unlimited+ and Essential
Utility Warehouse research shows Brits set to make raft of spending changes to save money on bills in 2024
4 January 2024 - Budget-conscious Brits are set to make a raft of changes to their spending habits in 2024 to save money and cover the cost of household bills, new research from Utility Warehouse (UW) reveals today.
Brits wary of rising household costs next year as one in three plan to cut back on Christmas spending to pay bills
14 December 2023 - New research from Utility Warehouse comes as multiservice supplier offers UK’s cheapest fixed energy tariff when customers also take two other services
Utility Warehouse appoints new Chief Operating Officer to deliver customer excellence and operational efficiencies
15 November 2023 - UW appoints Rob Harris as new COO
Millions of Brits missing out on hundreds of pounds of savings a year thanks to switching inertia
8 November 2023 -More than 12 million have not switched any key household service in over three years, despite cost-of-living crisis, as consumers say there’s no difference between suppliers
Google Pay available for Utility Warehouse Cashback Card holders
1 November 2023 - Customers now have an even easier way to earn cashback on their monthly bills
Utility Warehouse Home Wi-Fi Hub secures Which? Great Value endorsement
9 October 2023 - Utility Warehouse (UW), the UK’s leading multiservice supplier, has earned the coveted Which? Great Value endorsement for its home WiFi hub.
Utility Warehouse joins forces with CityFibre to bring lightning-fast broadband to homes across the UK
25 September 2023 - UW customers nationwide will get greater access to the UK’s fastest and most reliable broadband technology thanks to a new partnership with CityFibre
Utility Warehouse donates £18k to Selkirk charities
22 June 2023 - New charity funding revealed at official opening of new Selkirk customer service hub
Hard-working Brits can earn £10k extra a year through side-hustles and second jobs
7 June 2023 - New report from Utility Warehouse and Cebr reveals £30bn boost to UK economy thanks to extra earnings from Multi-income individuals (Miis)
Utility Warehouse creates 80 new jobs in Scotland with £1million Selkirk customer service hub
23 May 2023 - FTSE 250 business opening ‘centres of excellence’ across UK
GFSC green lights Utility Warehouse to underwrite for growing insurance base
11 April 2023 - The Gibraltar Financial Services Commission (GFSC) has given UWI Limited the green light to begin underwriting for multiservice utility provider Utility Warehouse’s (UW) growing base of customers, as it continues to scale its insurance business.
Which? rates Utility Warehouse broadband as top three
29 March 2023 - UW broadband rated as top three by the consumer champion, ranking ahead of other big-name competitors
Telecom Plus crowned Company of the Year at PLC Awards 2022
20 March 2023 - Utility Warehouse’s parent company wins big at PLC Awards ceremony
Utility Warehouse drives forward growth plans with new Chief People Officer
9 January 2023 - Libby Townsend joins the leading multiservice provider bringing vast experience of high growth businesses
Utility Warehouse highly commended at 2022 Expert Reviews Energy Awards
14 December 2022 - UW takes home three highly commended awards with recognition for it’s Customer Service and Value
Telecom Plus wins Growth Company of the Year at Shares Magazine Awards 2022
23 November 2022 - Parent company of UW is helping more customers than ever save money on their bills
Utility Warehouse and TalkTalk Group announce new, long-term agreement
27 October 2022 - The new agreement underpins substantial growth and acceleration of full fibre
Record number of UK households joining UW to save on their bills
22 October 2022 - Half-Year Results for the Six Months ended 30 September 2022
Lifetime of Admin
7 July 2022 - The average Brit carries out over an enormous 19,656 life admin tasks in their lifetime, resulting in mountains of forms and paperwork.
Utility Warehouse accredited by Work180
6 July 2022 - The UK’s only multiservice provider has been recognised as an Employer of Choice for Women by being awarded the WORK180 Endorsement.
UW delivers record results driven by 20% annualised customer growth
21 June 2022 - UW, the consumer facing brand of Telecom Plus, has today reported record results driven by a return to annualised customer growth of 20%.
Utility Warehouse takes home three Uswitch Energy Awards for 2022
12 May 2022 - The UK’s only multiservice provider wins Best Customer Service, Most Likely to Recommend and Best Rewards at the 2022 awards
Utility Warehouse signs up Ben Fogle as customer and new brand ambassador
23 March 2022 - The UK’s only multiservice provider joins forces with Ben Fogle as its new brand ambassador.
Utility Warehouse appoints David Walter as new CCO
15 March 2022 - The UK’s only multiservice provider appoints former VP of Commercial at OVO as new Chief Commercial Officer.
Utility Warehouse to pay £1.5m into Ofgem’s Voluntary Redress Fund
10 November 2021 - This week, we’ve agreed to pay £1.5m into Ofgem’s Voluntary Redress Fund after they took action against us for the incorrect handling of some customer payment collection procedures in the past.